Karen Roberts
Gillingham,Kent
Summary
Accomplished Administrative Officer with extensive experience in customer service, process improvement, and data management. Proven track record in enhancing operational efficiency and compliance auditing, demonstrated through roles at Medway Council and New Look Retailers. Adept at managing sensitive data and ensuring confidentiality while maintaining accurate records. Skilled in communication proficiency, workload organisation, and risk assessment.
Highly organised and detail orientated professional with 30 years of leadership and operational roles, seeking to remain in an administrative position. A versatile, results-driven individual, eager to bring transferable skills to a setting where high standards of organisation, confidentiality and care are essential.
Overview
1
1
Language
32
32
years of professional experience
Work History
Administrative Officer
Medway Council
Chatham, Kent
01.2025 - Current
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
- Processed incoming and outgoing correspondence, ensuring timely distribution and response.
- Analysed and improved office processes, implementing solutions that enhanced overall productivity.
- Entered and verified computer data to create reliable records.
- Operated copy equipment, printers and other office machines to support staff with administrative ad hoc tasks.
- Implemented filing systems, increasing ease of access to critical documents and data.
Retail Store Manager
New Look Retailers
Various Locations , Kent
08.1994 - 09.2024
- Ensured compliance with organisational procedures and service standards
- HR and Recruitment Management handled full cycle for new hires, including advertising roles, conducting interviews, onboarding new team members and all training.
- Managed employee relations, addressing conflicts and ensuring resolutions married up for the best outcome for both parties, whilst adhering to company guidelines and compliance of employment law.
- Managed teams of up to 30 people at all levels. Created efficient work schedules, conducted performance evaluations and fostered a collaborative work environment.
- Fully compliant with Health and Safety protocols, conducting regular risk assessments and implementing corrective actions where required. Trained all staff on Health and Safety best practices, significantly reducing workplace incidents.
- Maintained detailed records of employee performance, sales, payroll and Health and Safety incidents.
- Ensured all data stored inline with company policy, whilst meeting regulatory standards and GDPR.
- Led internal audits to ensure operational and financial compliances were met and addressed.
- Conducted investigations into discrepancies or issues, resulting in improved processes and reduction of risk to the business.
- First Aid Certified (exp 2025)
- In house training for: Health and Safety Compliance. Employee Relations and Conflict Resolution.
Education
GCSEs - Mathematics
Robert Napier Secondary School
Gillingham, KENT01-1982
GCSEs - Religious Education
Robert Napier Secondary School
Gillingham, KENT01-1982
A-Levels - Engligh
Robert Napier Secondary School
Gillingham, KENT01-1982
A-Levels - History
Robert Napier Secondary School
Gillingham, KENT01-1982
Skills
- Customer service
- Process improvement
- Data management
- Compliance auditing
- Risk assessment
- Operational efficiency
- Communication proficiency
- Database administration
- Interpersonal communications
- Administrative tasks
- Efficient communication
- Microsoft Office proficiency
- Email correspondence handling
- Workload organisation
- Confidential correspondence
- Email correspondence management
- Sensitive data protection
- Customer service orientation
- Well-organised
- Deadline adherence
- Ethical conduct
- Data confidentiality
- Record keeping accuracy
Languages
Greek
Upper Intermediate
B2
Timeline
Administrative Officer
Medway Council
01.2025 - Current
Retail Store Manager
New Look Retailers
08.1994 - 09.2024
GCSEs - Mathematics
Robert Napier Secondary School
GCSEs - Religious Education
Robert Napier Secondary School
A-Levels - Engligh
Robert Napier Secondary School
A-Levels - History
Robert Napier Secondary School