Summary
Overview
Work history
Education
Skills
Timeline
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Jehad Chokri

Jehad Chokri

Coogee

Summary

Resourceful hotel receptionist with 5+ years' experience delivering seamless front-desk operations in hospitality. Proven ability to manage 80+ daily guest check-ins and check-outs at a 463-room property using Opera PMS, coordinate room reservations, handle guest requests with speed and professionalism, and upsell room upgrades and extra services to boost revenue. Driven to improve productivity and customer relations with professional demeanour and attention to detail.

Overview

7
7
years of professional experience

Work history

Receptionist

Thistle Barbican Shoreditch Hotel
London
01.2023 - 07.2025
  • Managed daily guest check-ins/outs via Opera PMS with 95% accuracy
  • Managed phone calls, resulting in effective communication flow within the company.
  • Upsold room upgrades and late-checkout to 25% of arrivals, generating ~£1,200/month in ancillary revenue
  • Coordinated guest requests with housekeeping and maintenance, resolving 90% of issues on first contact

Front-of-House Receptionist

The Ivy Canary Wharf
London
03.2021 - 12.2022
  • Operated OpenTable & Resy for 120+ daily covers, cutting average wait times by 20%
  • Greeted and seated VIPs, managed special requests, earning a 4.9/5 guest feedback score
  • Ensured smooth running of reception area by managing incoming calls and visitor enquiries.
  • Reconciled cash & card transactions at service close, maintaining zero discrepancies

Retail sales assistant

Abercrombie & Fitch Westfield
London
01.2020 - 02.2021
  • Greeted and assisted 50+ customers per shift, offering styling advice and product recommendations
  • Processed 80–100 daily transactions via POS (cash, EFTPOS & digital), achieving 100% accuracy
  • Maintained visual-merchandising standards by replenishing stock, organizing displays, and executing feature layouts
  • Handled customer enquiries with professionalism, fostering positive brand image.

Waitress

Cabana Brazilian Grill
London
04.2018 - 08.2019
  • Maintained clean and organised dining area for customer comfort.
  • Maintained dining-room flow by coordinating with kitchen and bar teams, reducing service delays.
  • Assisted with inventory management, streamlined restaurant operations.
  • Improved customer satisfaction by providing efficient and friendly service.

Education

Bachelor of Science - Business and management

University of Bolton (regent college London)
London

NVQ Level 2 - Beauty and Make up artist

West London College
London

Skills

Technical & Systems

  • Opera PMS & Guestlist
  • OpenTable & Resy reservation systems
  • POS & EFTPOS (cash & card reconciliation)
  • Microsoft Office (Word, Excel, Outlook) & Google Workspace
  • CRM basics (Zendesk/HubSpot)


Customer‐Facing & Sales

  • Guest relations & concierge service
  • Conflict resolution & complaint handling
  • Upselling & revenue optimization
  • Queue & seating management


Organizational & Personal

  • Multitasking under pressure
  • Time‐management & prioritization
  • Attention to detail & process follow-through
  • Verbal & written communication
  • Adaptability & problem-solving


Languages

  • English
  • Italian
  • Spanish
  • Arabic


Timeline

Receptionist

Thistle Barbican Shoreditch Hotel
01.2023 - 07.2025

Front-of-House Receptionist

The Ivy Canary Wharf
03.2021 - 12.2022

Retail sales assistant

Abercrombie & Fitch Westfield
01.2020 - 02.2021

Waitress

Cabana Brazilian Grill
04.2018 - 08.2019

Bachelor of Science - Business and management

University of Bolton (regent college London)

NVQ Level 2 - Beauty and Make up artist

West London College

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