Sofia Joboy
LONDON,Ex
Summary
Experienced hospitality professional with a strong focus on customer-oriented service and extensive knowledge of hospitality standards. Demonstrates grace under pressure and excels in room preparation techniques, ensuring a positive disposition in all interactions. Skilled in handling lost property and knowledgeable about cleaning products, committed to maintaining high standards of cleanliness and organisation.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Room Attendant
Thistle Kensington Gardens
LONDON, City of Westminster
05.2023 - Current
- Ensured high standards of hygiene by regularly sanitizing all areas.
- Assisted with laundry operations to maintain fresh linen supply.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests..
- Improved customer experience with attentively addressing their needs..
Education
Bachelor of Arts - Sociology
University of Kerala
TRIVANDRUM 03.2013 - 07.2016
Skills
- Grace under pressure
- Room preparation techniques
- Positive disposition
- Handling lost property
- Knowledge in hospitality standards
- Customer-Oriented service
- Knowledge of cleaning products
Timeline
Room Attendant
Thistle Kensington Gardens
05.2023 - Current
Bachelor of Arts - Sociology
University of Kerala
03.2013 - 07.2016
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