Martha Ingledew BSC Hons
Newcastle Upon Tyne
Summary
Dynamic professional with strong people engagement and customer service skills, complemented by project management capabilities and technological proficiency.
Known for flexibility in adapting to diverse environments, aiming to leverage these competencies towards impactful results and interactions.
Overview
4
4
years of professional experience
Work history
Customer Services Advisor
Newcastle Building Society
Newcastle
2024.02 - 2025.04
- Delivering a personal telephone and online experience to customers on a range of finance products and services
- Customer problem solving, resolving challenges with an analytical mindset and business focus
Customer Engagement and Front Office
Travelodge
Newcastle
2022.07 - 2023.12
- Contribute to the customer experience of hotel residents through excellent professional service and manage hotel administration including customer questions, restaurant services, operations
Customer Support Assistant
Fenwick
Newcastle
2022.11 - 2022.12
- Supporting customers and creating a positive engaging customer experience during the festive period
Customer Services Assistant
Tesco Store
Newcastle
2021.03 - 2022.09
- Providing customer services at payment checkout, store deliveries and customer support
Customer Service Member
Burger King
Newcastle
2022.01 - 2022.04
- Providing customer services including payment checkout, store deliveries and customer support
Education
Six Highers (A Level) and Six GCSEs -
St George’s School
09/2013 - 06/2020
BSc Hons - Psychology
Northumbria University
09/2020 - 06/2023
Skills
- Communications
- Creative
- Commercial
- People Engagement
- Customer Services
- Project Management
- Flexibility
- Technology
Timeline
Customer Services Advisor
Newcastle Building Society
2024.02 - 2025.04
Customer Support Assistant
Fenwick
2022.11 - 2022.12
Customer Engagement and Front Office
Travelodge
2022.07 - 2023.12
Customer Service Member
Burger King
2022.01 - 2022.04
Customer Services Assistant
Tesco Store
2021.03 - 2022.09
Six Highers (A Level) and Six GCSEs -
St George’s School
09/2013 - 06/2020
BSc Hons - Psychology
Northumbria University
09/2020 - 06/2023