CHARLIE TURNER
Long Eaton, Nottingham
Summary
I am well-qualified in Customer Service, in handling complex customer issues and promoting positive experiences. I'm efficiency-driven and organised with a team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence. I am an enthusiastic Customer Service and Telesales Representative with an in-depth knowledge of sales, account management and training. I will always make sure I provide superior customer service and resolve all issues quickly and with positive attitude. I'm a reliable team member with excellent communication and good judgment to effectively meet the team's needs, as well as being a proactive planner and problem solver. In regards of me being an accomplished Media student, pursuing both Film and Media, I'm always eager to apply knowledge and gain practical experience. I have a strong reputation for hard work, punctuality and willingness to learn new things.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer services advisor
Boots UK
Nottingham, Nottinghamshire
2023.03 - Current
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Used multiple platforms to communicate with a range of customers and staff as well as using different types of software to support and record the customer's queries.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Managed high-volume customer queries simultaneously through effective multitasking.
Post Office Counter Clerk
Post Office
Long Eaton, Derbyshire
2018.09 - 2020.07
- Effectively and efficiently managing customer requirements and requests continually working on-self-development to provide expectation-exceeding service.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Coordinated with the Post Master to ensure the effective implementation of services provided.
- Received consistent positive feedback for customer service, continually working with energy and enthusiasm.
- Maintained a clean, tidy working area for continued health and safety compliance and optimised professional company appearance.
- Successfully upsold customers to premium services, such as Special Delivery, First/Second Class Tracked Delivery.
Education
A-Levels -
Bilborough College
Nottingham 2018.09 - 2020.03
GCSEs -
Wilsthorpe Community School
Nottingham 2013.09 - 2018.07
Skills
- Schedule development
- Reporting and documentation
- Administrative support
- Business communications
- Sales strategies
- Fact checking
- Records and database administration
- Employee training and development
Languages
English
Native
Timeline
Customer services advisor
Boots UK
2023.03 - Current
A-Levels -
Bilborough College
2018.09 - 2020.03
Post Office Counter Clerk
Post Office
2018.09 - 2020.07
GCSEs -
Wilsthorpe Community School
2013.09 - 2018.07