Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

CHARLIE TURNER

Long Eaton, Nottingham

Summary

I am well-qualified in Customer Service, in handling complex customer issues and promoting positive experiences. I'm efficiency-driven and organised with a team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence. I am an enthusiastic Customer Service and Telesales Representative with an in-depth knowledge of sales, account management and training. I will always make sure I provide superior customer service and resolve all issues quickly and with positive attitude. I'm a reliable team member with excellent communication and good judgment to effectively meet the team's needs, as well as being a proactive planner and problem solver. In regards of me being an accomplished Media student, pursuing both Film and Media, I'm always eager to apply knowledge and gain practical experience. I have a strong reputation for hard work, punctuality and willingness to learn new things.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Customer services advisor

Boots UK
Nottingham, Nottinghamshire
03.2023 - Current
  • Offered prompt solutions to maintain customer satisfaction.
  • Recorded and processed customer data accurately.
  • Used multiple platforms to communicate with a range of customers and staff as well as using different types of software to support and record the customer's queries.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Managed high-volume customer queries simultaneously through effective multitasking.


Post Office Counter Clerk

Post Office
Long Eaton, Derbyshire
09.2018 - 07.2020


  • Effectively and efficiently managing customer requirements and requests continually working on-self-development to provide expectation-exceeding service.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Coordinated with the Post Master to ensure the effective implementation of services provided.
  • Received consistent positive feedback for customer service, continually working with energy and enthusiasm.
  • Maintained a clean, tidy working area for continued health and safety compliance and optimised professional company appearance.
  • Successfully upsold customers to premium services, such as Special Delivery, First/Second Class Tracked Delivery.

Education

A-Levels -

Bilborough College
Nottingham
09.2018 - 03.2020

GCSEs -

Wilsthorpe Community School
Nottingham
09.2013 - 07.2018

Skills

  • Schedule development
  • Reporting and documentation
  • Administrative support
  • Business communications
  • Sales strategies
  • Fact checking
  • Records and database administration
  • Employee training and development

Languages

English
Native

Timeline

Customer services advisor

Boots UK
03.2023 - Current

A-Levels -

Bilborough College
09.2018 - 03.2020

Post Office Counter Clerk

Post Office
09.2018 - 07.2020

GCSEs -

Wilsthorpe Community School
09.2013 - 07.2018
CHARLIE TURNER