Marta Dale
Malvern,Worcestershire
Summary
Accomplished professional specializing in project delivery, governance risk management, and business analysis. Expertise in process flow development, relationship management, and agile methodology. Proven success in multi-unit operations management and cost control, consistently achieving results and meeting deadlines. Proficient in project management software to enhance team collaboration and decision-making, with a strong commitment to continuous process improvement and organizational goal attainment.
Overview
2
2
Languages
1
1
Certification
6
6
years of post-secondary education
20
20
years of professional experience
Work history
Project Coordinator
Route 101 Ltd
Bristol
11.2023 - Current
- Strengthened PMO governance by ensuring process compliance and identifying improvement opportunities.
- Improved project visibility by maintaining accurate plans, schedules and PMO documentation.
- Enhanced stakeholder communication through clear reporting, dashboards and structured meeting outputs.
- Optimised resource utilisation by tracking allocations and supporting project managers with planning.
- Reduced project risk exposure by supporting risk/issue tracking and mitigation efforts.
- Increased operational efficiency by processing orders accurately and maintaining supplier alignment.
- Boosted customer satisfaction through proactive communication, request handling, and structured project closure.
- Led small technology integration projects from conception to completion.
- Oversaw subcontracted CCaaS partner projects, improving data quality and project visibility.
- Managed all escalations for outsourced work, resolving blockers to maintain delivery timelines.
- Centralised project assignment coordination, ensuring smooth handovers and resource alignment.
- Increased billing accuracy by enforcing timely Professional Services time submission.
- Ensured timely revenue recognition by managing billing milestones and validating supplier invoices.
- Owned monthly Professional Services billing, supporting revenue recognition.
- Strengthened governance through structured bi-weekly status reviews with PMs and Practice Leads.
- Trained junior PMO team members on PMO processes and best practice.
- Coordinated project tasks, ensuring timely completion.
- Delegated tasks among team members effectively, promoting productivity.
Project Support Officer
Bath Building Society
Bath, Bath and North East Somerset
09.2022 - 10.2023
- Ensured that projects are delivered on time, within scope, and within budget using both Waterfall and Agile methodologies.
- Collaborated with stakeholders to identify and implement process improvements.
- Increased team efficiency by 20% by reducing manual work and improving communication workflows.
- Led API mapping for system integrations and used APIs to resolve customer issues.
- Performed software testing and coordinated with vendors to ensure timely issue resolution.
- Planned, monitored, and measured project performance.
- Assigned tasks, managed schedules and drove delivery from planning through implementation.
- Escalated and resolved issues to maintain project momentum.
National Account Executive
Ford Lease, ALD Automotive
Bristol, Bristol
06.2018 - 09.2022
- Strengthened customer and dealer relationships across major Ford groups, enhancing retention and account performance.
- Delivered proactive account management to Ford Credit Europe and regional dealer leadership teams.
- Improved commercial insight by monitoring feedback on pricing, service, and product performance.
- Mitigated business risk by resolving dealer and customer issues promptly.
- Supported strategic decision-making through accurate sales reporting and analysis.
- Increased renewal conversion by managing a structured dealer-level opportunity pipeline.
- Provided informed guidance to Ford Credit Account Managers through strong legislative and industry knowledge.
- Improved customer experience by coordinating cross-departmental resolution of queries and non-conformances.
- Supported pricing strategy through scenario modelling.
- Contributed to business improvements through participation in internal projects.
Ford Pricing Executive
ALD Automotive
Bristol, Bristol
01.2017 - 06.2018
- Managed key stakeholder relationships with Ford Motor Company, oversaw the Ford Lease Pricing database and quarterly pricing delivery, analysed manufacturer price movements and scenarios, developed a tool reducing manual errors by 50%, managed and reported on Volume Related Bonus debt, and represented the business at industry events and manufacturer launches.
Pricing Executive
ALD Automotive
Bristol, Bristol
09.2010 - 12.2016
- Managed pricing and rental analysis for White Label partners, oversaw residual value requests and key reporting for FMC, delivered ad-hoc pricing and data analysis, supported industry investigations, audited internal pricing systems, coordinated demonstrator fleet usage, and liaised with manufacturers to secure pre-launch vehicles.
Finance Assistant
Wiggin LLP
Cheltenham, Gloucestershire
02.2008 - 09.2010
- Managed the firm’s purchase ledger by processing invoices, credit notes, weekly payment runs, supplier reconciliations, and direct debits; maintained the supplier database, resolved queries with suppliers and staff, processed staff expenses, and handled cheque issuance and fund transfers via online banking.
Business Analyst
Trelleborg Sealing Solutions
Tewkesbury, Gloucestershire
01.2007 - 12.2007
- Supported the Managing Director for Europe Global Operations by coordinating cross-site performance reporting, leading purchasing improvement investigations, analysing business issues, monitoring KPIs, and assisting manufacturing activities across European sites, including client visits and reviews.
Education
Master of Science - Food And Technology
University of Technology
Poland 09.2000 - 04.2006
Skills
- Project delivery and governance
- Risk management
- Progress monitoring
- Business analysis
- Relationship management
- Problem solving
- Decision making
- Data review and analysis
- Process improvement implementation
- Sprint planning
- Deadline-oriented
- Multi-unit operations management
- Agile methodology
- Cost control
- Project management software
Languages
English
Fluent
Polish
Native
Certification
PRINCE2 Practitioner Certificate in Project Management | PeopleCert | Nov 2023
PRINCE2 Agile Practitioner Certificate | PeopleCert | Feb 2026
PPM goes Agile Digital Badge | PeopleCert | July 2024
Mastering Project Priorities Digital Badge | PeopleCert | Nov 2024
Matering Project Delivery Digital Badge | PeopleCert | December 2024
AI Unlocked Digital Badge | PeopleCert | May 2025
Mastering Project Priorities Digital Badge | PeopleCert | May 2025
Mastering ITSM AI Solutions Digital Badge | PeopleCert | July 2025
Managing Value Streams & Optimising Customer Experiences igital Badge | PeopleCert | Nov 2025
PRINCE2 Agile Templates Digital Badge | PeopleCert | Nov 2025
Timeline
Project Coordinator
Route 101 Ltd
11.2023 - Current
Project Support Officer
Bath Building Society
09.2022 - 10.2023
National Account Executive
Ford Lease, ALD Automotive
06.2018 - 09.2022
Ford Pricing Executive
ALD Automotive
01.2017 - 06.2018
Pricing Executive
ALD Automotive
09.2010 - 12.2016
Finance Assistant
Wiggin LLP
02.2008 - 09.2010
Business Analyst
Trelleborg Sealing Solutions
01.2007 - 12.2007
Master of Science - Food And Technology
University of Technology
09.2000 - 04.2006