Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARY APAMPA

Summary

Dynamic Project Coordinator with a strong background in digital transformation and healthcare software migration projects. Expertise in Agile and Waterfall methodologies, along with proficiency in RAID management, budgeting, and stakeholder engagement. Proven track record of delivering projects on time while improving processes and fostering collaboration among cross-functional teams. Committed to driving project excellence and achieving strategic objectives through effective leadership and communication.

Overview

9
9
years of professional experience

Work History

Project Coordinator

LANIWYN SERVICES
09.2023 - Current
  • Led migration of healthcare software (Pass → CareBerry) impacting 30+ staff and 150+ clients, ensuring zero disruption to care delivery.
  • Developed and tracked project plans, managing dependencies and risks using RAID logs, meeting all compliance and regulatory requirements, ensuring delivery against a 6-month deadline.
  • Oversaw staff training (30+ users) and adoption of new systems, embedding QA checks that improved accuracy and regulatory compliance.
  • Produced monthly budget forecasts and variance reports, maintaining spend within 5% of projections.
  • Captured lessons learned in post-implementation reviews, feeding into continuous improvement for future projects.
  • Coordinated cross-functional teams (IT, care staff, management) to align resources, resolve risks, and deliver training to 100% of end users.
  • Tools: MS Project, Jira, SharePoint, CareBerry.
  • Achievement: Increased customer retention by 15% and improved user satisfaction scores by 55% through streamlined processes and upgraded healthcare systems.

Project Officer (Internship)

TIEGE CONSULT LTD
02.2022 - 02.2023
  • Supported delivery of 3 digital transformation projects (cloud migration, process automation, and UI/UX rollout) with budgets up to £75k, tracking schedules, milestones, and dependencies across Agile sprints.
  • Assisted engineering teams in drafting wireframes and prototypes using Balsamiq, Visio, and Figma, improving clarity of UI/UX requirements.
  • Monitored RAID items, escalating issues to protect delivery deadlines and budget adherence.
  • Coordinated supplier relationships, ensuring delivery and cost compliance for project components.
  • Produced RAG and Highlight reports for senior stakeholders, enabling data-driven decisions.
  • Tools: Jira, Confluence, MS Project, Figma.
  • Achievement: Delivered two projects on time and under budget, saving £2,500 through proactive risk and dependency management.

Banking Operations Manager

ACCESS BANK PLC
09.2018 - 11.2021
  • Supported core banking data migration and system implementation affecting 50,000+ customers across multiple branches, with zero downtime.
  • Partnered with IT, Compliance, and Risk to deliver automation of ATM reconciliation, cutting manual effort by 70% and improving audit accuracy.
  • Streamlined key operational processes, reducing turnaround times by 10% and cutting errors by 25% across a team of 12.
  • Produced monthly dashboards and MI reports for senior executives, tracking project milestones, risks, and compliance outcomes.
  • Trained 40+ staff on new systems and ensured full adoption, contributing to the highest operational compliance score in 2020.
  • Tools: MS Excel, Power BI, Oracle Flexcube Core Banking System.

Human Resources Officer

08.2017 - 02.2018

Customer Service Representative

08.2016 - 07.2017

Education

Master of Business Administration - Project Management

University of Hertfordshire

BCS Foundation - Business Analysis

Google Project Management Certification - undefined

B.Ed. - Educational Administration

University of Lagos

Diploma - HRM

Chartered Institute of Personnel Management

Skills

  • Project Delivery: End-to-end project management, project planning & scheduling, budgeting & cost control, monitoring & evaluation
  • Methods & Frameworks: Agile, Waterfall, Scrum, SDLC
  • Governance & Risk: RAID management, risk & issue mitigation, change management, process optimization
  • Stakeholder & Team Management: Stakeholder engagement (RACI), resource allocation, supplier/vendor management, team leadership, conflict resolution
  • Tools & Systems: MS Project, SharePoint, Jira, Confluence, MS Office Suite

Timeline

Project Coordinator

LANIWYN SERVICES
09.2023 - Current

Project Officer (Internship)

TIEGE CONSULT LTD
02.2022 - 02.2023

Banking Operations Manager

ACCESS BANK PLC
09.2018 - 11.2021

Human Resources Officer

08.2017 - 02.2018

Customer Service Representative

08.2016 - 07.2017

BCS Foundation - Business Analysis

Google Project Management Certification - undefined

B.Ed. - Educational Administration

University of Lagos

Diploma - HRM

Chartered Institute of Personnel Management

Master of Business Administration - Project Management

University of Hertfordshire
MARY APAMPA