MARY APAMPA
Summary
Dynamic Project Coordinator with a strong background in digital transformation and healthcare software migration projects. Expertise in Agile and Waterfall methodologies, along with proficiency in RAID management, budgeting, and stakeholder engagement. Proven track record of delivering projects on time while improving processes and fostering collaboration among cross-functional teams. Committed to driving project excellence and achieving strategic objectives through effective leadership and communication.
Overview
9
9
years of professional experience
Work History
Project Coordinator
LANIWYN SERVICES
09.2023 - Current
- Led migration of healthcare software (Pass → CareBerry) impacting 30+ staff and 150+ clients, ensuring zero disruption to care delivery.
- Developed and tracked project plans, managing dependencies and risks using RAID logs, meeting all compliance and regulatory requirements, ensuring delivery against a 6-month deadline.
- Oversaw staff training (30+ users) and adoption of new systems, embedding QA checks that improved accuracy and regulatory compliance.
- Produced monthly budget forecasts and variance reports, maintaining spend within 5% of projections.
- Captured lessons learned in post-implementation reviews, feeding into continuous improvement for future projects.
- Coordinated cross-functional teams (IT, care staff, management) to align resources, resolve risks, and deliver training to 100% of end users.
- Tools: MS Project, Jira, SharePoint, CareBerry.
- Achievement: Increased customer retention by 15% and improved user satisfaction scores by 55% through streamlined processes and upgraded healthcare systems.
Project Officer (Internship)
TIEGE CONSULT LTD
02.2022 - 02.2023
- Supported delivery of 3 digital transformation projects (cloud migration, process automation, and UI/UX rollout) with budgets up to £75k, tracking schedules, milestones, and dependencies across Agile sprints.
- Assisted engineering teams in drafting wireframes and prototypes using Balsamiq, Visio, and Figma, improving clarity of UI/UX requirements.
- Monitored RAID items, escalating issues to protect delivery deadlines and budget adherence.
- Coordinated supplier relationships, ensuring delivery and cost compliance for project components.
- Produced RAG and Highlight reports for senior stakeholders, enabling data-driven decisions.
- Tools: Jira, Confluence, MS Project, Figma.
- Achievement: Delivered two projects on time and under budget, saving £2,500 through proactive risk and dependency management.
Banking Operations Manager
ACCESS BANK PLC
09.2018 - 11.2021
- Supported core banking data migration and system implementation affecting 50,000+ customers across multiple branches, with zero downtime.
- Partnered with IT, Compliance, and Risk to deliver automation of ATM reconciliation, cutting manual effort by 70% and improving audit accuracy.
- Streamlined key operational processes, reducing turnaround times by 10% and cutting errors by 25% across a team of 12.
- Produced monthly dashboards and MI reports for senior executives, tracking project milestones, risks, and compliance outcomes.
- Trained 40+ staff on new systems and ensured full adoption, contributing to the highest operational compliance score in 2020.
- Tools: MS Excel, Power BI, Oracle Flexcube Core Banking System.
Human Resources Officer
08.2017 - 02.2018
Customer Service Representative
08.2016 - 07.2017
Education
Master of Business Administration - Project Management
University of Hertfordshire
BCS Foundation - Business Analysis
Google Project Management Certification - undefined
B.Ed. - Educational Administration
University of Lagos
Diploma - HRM
Chartered Institute of Personnel Management
Skills
- Project Delivery: End-to-end project management, project planning & scheduling, budgeting & cost control, monitoring & evaluation
- Methods & Frameworks: Agile, Waterfall, Scrum, SDLC
- Governance & Risk: RAID management, risk & issue mitigation, change management, process optimization
- Stakeholder & Team Management: Stakeholder engagement (RACI), resource allocation, supplier/vendor management, team leadership, conflict resolution
- Tools & Systems: MS Project, SharePoint, Jira, Confluence, MS Office Suite
Timeline
Project Coordinator
LANIWYN SERVICES
09.2023 - Current
Project Officer (Internship)
TIEGE CONSULT LTD
02.2022 - 02.2023
Banking Operations Manager
ACCESS BANK PLC
09.2018 - 11.2021
Human Resources Officer
08.2017 - 02.2018
Customer Service Representative
08.2016 - 07.2017
BCS Foundation - Business Analysis
Google Project Management Certification - undefined
B.Ed. - Educational Administration
University of Lagos
Diploma - HRM
Chartered Institute of Personnel Management
Master of Business Administration - Project Management
University of Hertfordshire