Marta Czarnecka
Coulsdon,Surrey
Summary
Detail-oriented and highly organised administrative professional with strong problem-solving and analytical abilities. Proven experience supporting team operations, coordinating tasks, and maintaining efficient workflows in fast-paced environments. Skilled in communication, record-keeping, and prioritising workloads to meet deadlines. Adept at providing excellent stakeholder and customer support while ensuring accuracy and compliance with organisational procedures. Committed to contributing to smooth business operations and achieving organisational objectives.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Head Waitress, Front of House
Maple
Sanderstead
2025.02 - Current
- Assisted in delivering front-desk service by welcoming clients and managing enquiries courteously.
- Coordinated bookings and reservations while ensuring smooth daily operations.
- Addressed customer queries and complaints, resolving issues promptly and professionally.
- Maintained accurate records of reservations and transactions using booking and POS systems.
- Processed payments and ensured transactions were reconciled accurately.
- Managed high volumes of calls and in-person enquiries, prioritising tasks effectively.
- Liaised with kitchen and management teams to support clear communication and service delivery.
- Supported staff coordination during busy periods by assisting with task delegation.
- Ensured compliance with health, safety, and company procedures consistently.
- Maintained a clean and organised front-of-house environment.
Administrative assistant & Year 1 Teacher
Polska Szkola Sobotnia
South Norwood
2020.09 - Current
- Assisted in managing daily school operations, including administrative processes, scheduling and resource allocation for staff and students.
- Supported senior leadership with planning, coordinating and implementing school activities and events.
- Maintained accurate student records, attendance logs and internal documentation according to organisational requirements.
- Served as a point of contact for parents, staff and external stakeholders, handling enquiries and communications in a professional manner.
- Coordinated timetables and staff support, ensuring efficient workflow and effective classroom coverage.
- Helped organise school events, meetings and cultural activities, overseeing logistics and communication.
- Delivered structured lessons while managing administrative responsibilities and deadlines.
- Fostered a positive and inclusive environment, supporting both educational and operational objectives.
- Ensured compliance with school policies, safeguarding procedures and health and safety standards.
Room Leader
Shapes Day Nursery
Banstead
2021.03 - 2025.01
- Supported nursery assistants by coordinating daily tasks and fostering operational workflow.
- Organised schedules and activities according to established guidelines and organisational standards.
- Maintained accurate records of child development reports, attendance, and internal documentation.
- Facilitated communication with parents by managing enquiries, conducting inductions, and providing updates.
- Prepared progress reports and termly summaries showcasing strong written communication and attention to detail.
- Ensured compliance with safeguarding and health and safety procedures through accurate documentation.
- Monitored individual needs while coordinating with staff for appropriate care and resource allocation.
- Maintained a structured environment to enhance operational efficiency and service quality.
Customer Service Representative
Curry's PC World
Croydon
2016.11 - 2021.02
- Managed customer enquiries and resolved product or service issues efficiently, ensuring a high standard of client support.
- Maintained accurate records of interactions, feedback, and resolutions to support reporting and continuous improvement.
- Communicated professionally with clients through multiple channels, ensuring clear and timely information exchange.
- Applied strong attention to detail when assessing customer needs and recommending appropriate solutions.
- Supported administrative processes by updating systems, tracking enquiries, and ensuring data accuracy.
Education
Bachelor of Arts - Early Childhood Studies
Middlesex University
London 2017.09 - 2020.06
NVQ Level 2 - Principles of Business Administration
Croydon College
Croydon 2023.10 - 2024.06
A-Levels - BTEC Level 3 Diploma Business (QCF)
Harris Sixth Form
Merton 2013.09 - 2015.07
Skills
- Exceptional organisation and strategic planning
- Staff leadership and mentoring
- Lesson planning and pupil monitoring
- Child protection and safeguarding
- Adaptive learning and parental engagement
- Educational resource allocation and assessment
- Motivation and team leadership
- Customer service and relations
Languages
English
Fluent
Polish
Native
Certification
- DBS Certified
- Paediatric First Aid
- Safeguarding
- Full GB Driving Licence
Timeline
Head Waitress, Front of House
Maple
2025.02 - Current
NVQ Level 2 - Principles of Business Administration
Croydon College
2023.10 - 2024.06
Room Leader
Shapes Day Nursery
2021.03 - 2025.01
Administrative assistant & Year 1 Teacher
Polska Szkola Sobotnia
2020.09 - Current
Bachelor of Arts - Early Childhood Studies
Middlesex University
2017.09 - 2020.06
Customer Service Representative
Curry's PC World
2016.11 - 2021.02
A-Levels - BTEC Level 3 Diploma Business (QCF)
Harris Sixth Form
2013.09 - 2015.07