Marshll Blackthorn
Derry,Londonderry
Summary
Compassionate professional with a diverse background in customer service and care environments. Strong interpersonal skills and problem-solving abilities enable effective adaptation to client needs. Committed to enhancing teamwork and achieving organisational goals through dedicated service and relationship management. Quick learner with a supportive approach, consistently delivering high-quality care and building trust with clients.
Overview
15
15
years of professional experience
Work History
Carer/Gaurdian/Appointee
Department for Work and Pensions
Londonderry
08.2021 - Current
- Working with social services and support workers on a regular basis.
- Setting up action plans and managing appointments.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Carried out personal care tasks, including meal assistance, toileting and mobility support.
- Provided emotional support and companionship, building trusting relationships.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Maintained a clean and safe living environment, carrying out household tasks efficiently.
Assistant projectionist
St Columb's Cathedral
Enniskillen
09.2020 - 08.2021
- Tested audio and visual signals before broadcasting to verify quality and establish optimum levels.
- Set up microphones, cameras and output devices to match technical requirements.
- Coordinated activities based on deadlines and available resources.
- Attended jobs with appropriate tools and materials.
- Identified and solved technical issues, applying knowledge to minimise disruptions and maintain signal strength.
- Edited data using [Software], managing current, previous and archival versions.
- Planned audiovisual recordings for efficient use of time and resources.
- Operated and managed multiple audio and visual systems during broadcasts.
Holiday Representative
Warner Leisure International
Toronto, Canada
02.2011 - 08.2016
- Greeting holidaymakers on arrival at the airport.
- Providing information on local amenities.
- Assisting the manager to train and oversee the daily tasks of the team.
- Ensuring guests have enjoyable experiences and handling any issues that occur.
- On-call first aider.
- Managed bookings and reservations efficiently, ensuring accuracy in travel arrangements and adherence to clients' budgets.
- Developed and maintained positive relationships with guests, encouraging repeat business and referrals.
- Collaborated with airlines, hotels and coach operators to provide exciting tour packages with attractive prices.
- Coordinated logistics for group tours, including transportation, accommodation, and activity schedules, to facilitate seamless travel experiences.
Education
NVQ Level 2 - Team Leadership
Institute of leadership and managment
2011
NVQ Level 2 - Safety in Workplace
Institute of leadership and managment
Strabane2011
NVQ Level 2 - Food Safety and Catering
Institute of leadership and managment
Strabane2011
NVQ Level 2 - Drugs and Alcohol Awareness
Institute of leadership and managment
Strabane2011
NVQ Level 2 - Clfict Management
Institute of leadership and managment
Strabane2011
NVQ Level 2 - Fist Aid
Irish Red Cross Society
2011
GCSEs - Maths
Institute of leadership and managment
2008
GCSEs - English
Immaculate Conception College
2008
Skills
- Personal care
- Emotional support
- Team collaboration
- Action planning
- Appointment management
- Client relationship management
- Safety compliance
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Trust building
Timeline
Carer/Gaurdian/Appointee
Department for Work and Pensions
08.2021 - Current
Assistant projectionist
St Columb's Cathedral
09.2020 - 08.2021
Holiday Representative
Warner Leisure International
02.2011 - 08.2016
NVQ Level 2 - Team Leadership
Institute of leadership and managment
NVQ Level 2 - Safety in Workplace
Institute of leadership and managment
NVQ Level 2 - Food Safety and Catering
Institute of leadership and managment
NVQ Level 2 - Drugs and Alcohol Awareness
Institute of leadership and managment
NVQ Level 2 - Clfict Management
Institute of leadership and managment
NVQ Level 2 - Fist Aid
Irish Red Cross Society
GCSEs - Maths
Institute of leadership and managment
GCSEs - English
Immaculate Conception College