jenny James
Evesham,WORCESTERSHIRE
Summary
Experienced domiciliary carer with a strong background in personal care, medication administration, and health monitoring, offering over three years of dedicated service in supporting elderly and vulnerable clients. Demonstrates expertise in mobility assistance, care planning, and maintaining detailed health records while ensuring client dignity and independence. Skilled in compassionate communication, safeguarding practices, and adaptive problem-solving to address diverse client needs effectively. Previous experience as a cash management officer for 30 years highlights exceptional organisational skills, financial acumen, and team leadership capabilities. Committed to delivering high-quality care through a person-centred approach while continuously enhancing professional knowledge through training and development.
Overview
54
54
years of professional experience
Work History
Domciliary carer
Helping Hands
Evesham, WORCESTERSHIRE
06.2023 - Current
- Helped patients with feeding, drinking and administering medication when required.
- Helped clients with daily care duties such as bathing, dressing and toileting.
- Maintained confidentiality and privacy, respecting clients' rights and personal preferences.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
- Assisted clients with daily personal hygiene, including bathing, dressing, and grooming, to promote dignity and independence.
- Maintained excellent relationships with families and clients by providing friendly, helpful, compassionate and caring service.
- Supported client mental health with reading, games and activities.
- Supported clients with transportation needs when required, such as walking and pushing wheelchairs.
- Provided companionship, actively listening to clients, and engaging in meaningful conversation to combat loneliness.
- Acted quickly and appropriately during emergencies, following various protocols depending on the situation.
- Organised schedules of medications, meals, medical appointments.
- Supported high-care clients during mealtimes by offering feeding assistance.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Monitored clients' physical and mental health, promptly reporting any concerns to relevant healthcare providers.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Accompanied clients to appointments, social events, and outings, offering support and assistance as needed.
- Developed strong rapport with clients and families, building trust and ensuring effective communication.
- Administered medication as prescribed by healthcare professionals, monitoring for adverse reactions and maintaining meticulous records.
- Facilitated mobility through safe transfers, use of mobility aids, and gentle encouragement, reducing the risk of falls.
- Portioned meals, drinks and snacks for clients, following care plan, dietary and doctor requirements.
- Proactively attended to every need required from clients, no matter how big or small.
- Assisted clients with domestic tasks, grocery shopping and pet care.
- Utilised patience and understanding to manage challenging behaviour, maintaining a calm and safe atmosphere.
- Informed supervisors of key changes in client conditions and behaviours.
- Conducted regular household tasks such as cleaning, laundry, and shopping, ensuring a comfortable living environment.
- Aided clients with morning and evening routines to help establish independence and autonomy.
- Maintained detailed health records to report on progress or decline.
- Prepared nutritious meals tailored to dietary requirements, enhancing clients' health and well-being.
- Assisted clients with physical therapy exercises, carrying out as required by doctors.
- Maintained supply of healthy ingredients, snacks and meal options for clients.
- Prioritised safety by adhering to health and safety guidelines, minimising risks in the home environment.
- Used hoists to get clients into and out of beds and chairs when required.
- Participated in training sessions and workshops to stay informed about current practices in personal care.
- Supported clients during outings and appointments, providing transportation and mobility assistance.
- Used initiative to solve problems and adapt to unexpected situations, demonstrating flexibility and resilience.
- Encouraged clients' independence through skill-building activities and positive reinforcement.
- Completed detailed documentation and reports, contributing to the continuity and quality of care.
- Helped customers with shopping duties, buying items as instructed by clients, care plans, families and doctors.
- Employed excellent perception and tact to assist patients with personal care needs.
- Helped clients maintain social connections, transporting to personal meetings or on outings.
- Kept houses clean, tidy and presentable by conducting [Timeframe] deep cleaning and organisational tasks.
- Provided patients with healthy and well-balanced diet, preparing and serving [Number] meals daily.
- Documented care activities, changes in condition and responses to treatment using [Software].
- Worked flexibly across a diverse client base, adapting to different health conditions, personalities, and cultural backgrounds to provide tailored care.
- Monitored clients' health conditions and reported significant changes to relevant medical personnel, ensuring timely intervention.
- Provided personalised care and support to elderly clients in their own homes, promoting independence and dignity.
- Attended professional development courses and workshops to stay updated with best practices in domiciliary care and improve service quality.
- Recorded detailed notes on client progress and care activities, providing valuable information for continuous care improvement and planning.
- Managed household tasks including cleaning, laundry, and shopping, ensuring a clean and organised living environment for clients.
- Monitored and managed patient medication schedule, daily intake and reporting.
- Provided companionship to clients, engaging in meaningful conversations and recreational activities to combat loneliness and improve mental health.
- Prepared nutritious meals tailored to individual dietary requirements and preferences, enhancing clients' health and satisfaction.
- Guided clients through exercises and physical activities designed to enhance mobility, strength, and overall wellness.
- Facilitated mobility for clients through physical support and use of mobility aids, reducing the risk of falls and injuries.
- Trained in first aid and emergency response, ready to act swiftly and effectively in case of a medical emergency to safeguard client health.
- Developed and maintained strong, trusting relationships with clients and their families through empathetic communication and respect.
- Transported clients to appointments, social events, and errands, facilitating their participation in community life and maintaining social connections.
- Administered medication according to prescribed schedules, maintaining accurate records of all treatments provided.
- Assisted clients with daily personal hygiene tasks, including bathing, dressing, and grooming, to uphold their comfort and well-being.
- Delivered supportive, patient and non-patronising care to patients of varying ages experiencing illness, rendering them bedridden.
- Assisted clients with limited mobility manage day-to-day living, including personal care and daily living tasks.
Domiciliary Care Assistant
T L C
Evesham, WORCESTERSHIRE
05.2020 - 06.2023
- Maintained detailed records of care provided, medication administered, and client progress for healthcare continuity.
- Supported clients with transportation needs when required, such as walking and pushing wheelchairs.
- Managed household tasks, including cleaning, laundry, and shopping, to maintain a safe and hygienic living environment.
- Provided companionship, actively listening to clients, and engaging in meaningful conversation to combat loneliness.
- Assisted clients with daily personal hygiene, including bathing, dressing, and grooming, to promote dignity and independence.
- Prepared healthy, nutritious meals and assisted patients with eating and drinking.
- Maintained confidentiality and privacy, respecting clients' rights and personal preferences.
- Helped patients with feeding, drinking and administering medication when required.
- Maintained excellent relationships with families and clients by providing friendly, helpful, compassionate and caring service.
- Prepared nutritious meals tailored to dietary requirements, enhancing clients' health and well-being.
- Assisted clients with personal care tasks, such as washing, dressing, and maintaining personal hygiene to promote dignity.
- Administered medication as prescribed by healthcare professionals, monitoring for adverse reactions and maintaining meticulous records.
- Administered medication skilfully and suggested strategies for remembering dosages.
- Read, understood and observed individual care plans and ran risk assessments at patient domiciles, isolating and securing dangerous items or conditions.
- Facilitated mobility through safe transfers, use of mobility aids, and gentle encouragement, reducing the risk of falls.
- Acted quickly and appropriately during emergencies, following various protocols depending on the situation.
- Promoted successful communication and relationships with service users by working with colleagues to identify and address linguistic differences.
- Portioned meals, drinks and snacks for clients, following care plan, dietary and doctor requirements.
- Helped clients with daily care duties such as bathing, dressing and toileting.
- Observed and monitored patients' physical well-being and reported changes to senior staff members, recording health conditions for reference.
- Utilised patience and understanding to manage challenging behaviour, maintaining a calm and safe atmosphere.
- Developed strong rapport with clients and families, building trust and ensuring effective communication.
- Used initiative to solve problems and adapt to unexpected situations, demonstrating flexibility and resilience.
- Delivered end-of-life care with compassion and respect, supporting clients and families during difficult times.
- Monitored clients' physical and mental health, promptly reporting any concerns to relevant healthcare providers.
- Prepared and served nutritious meals, catering to specific dietary needs, to maintain client health and wellbeing.
- Promoted independence and self-esteem by allowing patients to complete specific personal tasks alone.
- Utilised communication aids and techniques to interact effectively with clients facing communication challenges.
- Reported suspected issues to management for investigation, using findings to drive quality of care.
- Understood and followed health and safety regulations for caring for patients, accessing confidential information and storing medical records for compliance reasons.
- Provided social support and companionship to patients by spending time with them on a [Timeframe] basis.
- Proactively attended to every need required from clients, no matter how big or small.
- Encouraged clients' independence through skill-building activities and positive reinforcement.
- Helped customers with shopping duties, buying items as instructed by clients, care plans, families and doctors.
- Monitored and reported changes in client health and wellbeing to healthcare professionals, contributing to comprehensive care.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Accompanied clients to appointments, social events, and outings, offering support and assistance as needed.
- Assisted clients with physical therapy exercises, carrying out as required by doctors.
- Provided emotional support and empathy to clients and their families, building trust and strong relationships.
- Assisted patients with mobility impairments, verifying individual comfort and satisfaction and addressing issues detected.
- Employed excellent perception and tact to assist patients with personal care needs.
- Used hoists to get clients into and out of beds and chairs when required.
- Participated in training sessions and workshops to stay informed about current practices in personal care.
- Conducted regular household tasks such as cleaning, laundry, and shopping, ensuring a comfortable living environment.
- Completed detailed documentation and reports, contributing to the continuity and quality of care.
- Organised and accompanied clients on outings and appointments, ensuring safety and promoting social inclusion.
- Kept records of patient health and condition, treatment administered and medications issued and shared information with medical specialists for recovery monitoring and review.
- Administered medication under supervision, following healthcare plans to support client health requirements.
- Facilitated mobility through the use of aids and personal support, reducing risk of injury and promoting independence.
- Implemented care plans developed by healthcare professionals, adapting to changing needs and conditions.
- Participated in professional development workshops to stay updated on care techniques and regulatory standards.
- Prioritised safety by adhering to health and safety guidelines, minimising risks in the home environment.
- Operated various types of medical equipment safely, following manufacturer guidelines and training instructions.
- Advocated for client rights and preferences during care planning meetings, ensuring their voices were heard.
- Kept houses clean, tidy and presentable by conducting [Timeframe] deep cleaning and organisational tasks.
- Accompanied patients on trips into the community on a [Timeframe] basis.
- Ran errands for patients, such as [Activity], [Activity] and [Activity].
- Employed conflict resolution techniques to address and diffuse challenging behaviour, ensuring a harmonious environment.
- Ascertained skill and knowledge gaps in domiciliary care and arranged training sessions to fix identified shortcomings.
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
- Aided in bathing, dressing and general mobility.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Positioned and transported patients in wheelchairs or on movable beds.
- Assisted in walking, talking and movement activities for rehabilitation purposes.
- Cleaned rooms and sanitised kitchen workspaces.
- Supported patient wellbeing by planning and participating in daily activities and exercise.
- Kept patients, carers and families updated on health conditions through regular communications.
- Provided care to patients following detailed care and rehabilitation plans.
- Assisted in the administration of various medications and taking samples from patients when required.
- Sorted and administered medication to patients following doctor specifications.
- Managed the counting and ordering of establishment supplies, including medication, food and bedding.
- Changed and reapplied dressings on patient wounds and injuries for optimum healing.
Cash Management Officer
Morrisons
Evesham, WORCESTERSHIRE
05.1990 - 05.2020
- Managed daily cash flow, forecasting needs to optimise liquidity and reduce operational costs.
- Trained new staff on cash management policies and procedures, enhancing team efficiency and accuracy.
- Reconciled cash discrepancies by conducting thorough investigations and implementing corrective actions.
- Implemented effective cash management strategies, minimising financial risk and maximising returns.
- Conducted regular audits on cash transactions to maintain accuracy and compliance with regulations.
- Negotiated with banks to secure favourable terms for cash deposits and withdrawals, improving profitability.
- Adhered to industry regulations and legislation, staying updated on potential changes.
- Facilitated workshops and training sessions for junior staff, enhancing team capabilities and service standards.
- Facilitated training sessions on anti-money laundering practices, promoting a culture of compliance.
- Developed robust strategies to achieve clients' financial goals
- Prepared detailed reports on client accounts and transaction activities for internal audits and regulatory compliance.
- Coordinated with banking partners to facilitate smooth transactions and resolve discrepancies swiftly.
- Streamlined cash collection processes, reducing the time to convert sales into cash.
- Analysed financial data to identify trends and recommend improvements in cash handling processes.
- Developed and maintained relationships with internal departments to support cash management objectives.
- Collaborated with clients to outline realistic financial goals and objectives.
- Oversaw compliance with regulatory requirements and internal policies, minimising legal and financial exposures.
- Reviewed and updated cash management policies regularly to reflect changing regulatory requirements.
- Assisted in budget preparation by providing accurate cash flow forecasts and analysis.
- Conducted [Timeframe] staff training to enhance team sales techniques, upselling methods and customer service.
- Prepared detailed reports on cash position, forecasting short and long-term cash flow requirements.
- Delivered presentations to senior management on portfolio performance, market opportunities, and strategic recommendations.
- Monitored bank service fees and addressed unjust charges to reduce unnecessary expenses.
- Kept track of [Type] expenditures on [System], ensuring costs stayed within budgets.
- Conducted thorough due diligence on new corporate clients, ensuring alignment with the bank's risk appetite and ethical standards.
- Achieved client financial objectives within agreed timescales.
- Implemented new cash management software, improving reporting accuracy and operational efficiency.
- Managed electronic banking operations, including online transfers and payments, enhancing transaction speed.
- Collaborated with auditors to provide necessary documentation and explanations during financial audits.
- Enhanced cash handling security measures, significantly reducing instances of fraud and theft.
Packer
Kanes Foods
Evesham, WORCESTERSHIRE
05.1988 - 05.1990
- Maintained clean packing area to support hygiene and smooth workflow operations.
- Packed products into correct containers and boxes with speed and accuracy.
- Followed packaging and labelling guidelines to support consistent dispatch readiness.
- Helped team members with picking, packing, and processing to raise warehouse efficiency.
- Labelled products and packages with accurate details for correct shipments.
- Packed work orders accurately within assigned timeframes for timely dispatch.
- Checked labelled goods to confirm correct contents and shipping information.
- Understood warehouse placement to support efficient picking and packing services.
- Operated packing equipment responsibly to prevent damage during handling.
- Removed damaged items from production lines and replaced with serviceable stock.
- Assembled and packed products on production lines meeting dispatch standards.
- Completed daily warehouse duties carefully while staying within safety compliance.
- Communicated with supervisors about issues or delays during packing activities.
- Packed fresh produce carefully to preserve quality through dispatch.
- Carried out quality checks before packaging to uphold high standards.
- Picked orders to hit productivity targets during peak volumes.
- Handled fragile goods carefully to reduce damage risk during transit.
- Followed health and safety guidelines to minimise injury risk in workplace.
- Identified damaged products quickly, replaced with quality stock to reduce delays.
- Assembled products accurately on production lines and packed to standards.
Mother
house wife
Evesham, WORCESTERSHIRE
04.1985 - 07.1988
Office Manager
Presto supermarket
Evesham, WORCESTERSHIRE
04.1983 - 04.1985
Cashier
Mac Fishers
Evesham, WORCESTERSHIRE
10.1977 - 04.1983
- Processed payments by cash, cheque, or card to complete transactions.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Calculated and provided accurate change to customers after transactions.
Student
Prince Henrys high school
Evesham, WORCESTERSHIRE
09.1972 - 07.1978
Education
GCSEs - Education
Prince Henrys high school
Evesham, WOR01-1978
Skills
- Personal care
- Medication administration
- Care planning
- Health monitoring
- Mobility assistance
- Health record keeping
- Housekeeping duties
- Household chores
- Meal preparation
- Risk assessment
- Emergency response
- Client relationship management
- Medical confidentiality
- Compassionate communication
- Adaptive problem solving
- Care organisation
- Well-organised
- Trustworthy and reliable
- Housekeeping
- Teamwork
- Confidentiality understanding
- Respecting boundaries
- Compassionate
- Food preparation
- Compassionate care
- Disability Care
- Dependability
- Elderly care
- Mental health awareness
- Patient care
- Understanding boundaries
- Personal care assistance
- Assisting with personal hygiene
- Behavioural Management
- Emotional resilience
- Client confidentiality
- Mental health support
- Elderly companionship
- Companionship
- Personal hygiene support
- Meal and snack preparation
- Bathing and dressing assistance
- Dignity in care
- Person-Centred Approach
- Empathetic communication
- Home cleaning techniques
- Mental resilience
- Meal assistance
- Safeguarding knowledge
- In-home care
- Hoist operation
- Organisational standards
- Basic life support
- Infection prevention and control
- Record-keeping
- Activities of Daily Living
- Manual handling certification
- Stress resilience
- Safeguarding vulnerable adults
- Dementia familiarity
- Dispensing medication
- Nursing skills
- Patient safety training
- Patient safeguarding
- Compassionate client care
- Motivational techniques
- Wound dressing
- Proactivity
- First Aid
- Patient record keeping
- Dementia care
- Domestic assistance
- Health and Safety Compliance
- Disability support
- Palliative Care
- Social care
- Pain management
- Patient advocacy
- First aid and safety
- Personal care planning
- Documentation
- Food preparation standards
- First aid training
- Administering medication
- Patient services
- Diet and nutrition assistance
- Dementia awareness
- Community engagement
- Social outing planning
- Health promotion and maintenance
- Medication management
- Cultural awareness
- Health and safety adept
- Infection control procedures
- Care management
- Interpersonal communication
- Patient transport
- Health administration
- Nutritional awareness
- Person-centred care plans
- Client safety and first aid
Timeline
Domciliary carer
Helping Hands
06.2023 - Current
Domiciliary Care Assistant
T L C
05.2020 - 06.2023
Cash Management Officer
Morrisons
05.1990 - 05.2020
Packer
Kanes Foods
05.1988 - 05.1990
Mother
house wife
04.1985 - 07.1988
Office Manager
Presto supermarket
04.1983 - 04.1985
Cashier
Mac Fishers
10.1977 - 04.1983
Student
Prince Henrys high school
09.1972 - 07.1978
GCSEs - Education
Prince Henrys high school