

Motivated professional demonstrating strengths in client relationship management and community integration. Adapts to diverse needs through effective communication and problem-solving skills. Committed to bringing empathy and respect to all interactions, fostering positive experiences in caregiving environments. Compassionate caregiver skilled in personal care and emotional support, delivering tailored assistance to enhance client independence. Implements individual care plans, promoting dignity and well-being for vulnerable individuals. Monitors health and behavioural changes, ensuring timely communication with healthcare professionals for optimal outcomes. Dedicated Primary Carer and Advocate committed to ensuring the rights and interests of clients are prioritised in care planning. Builds strong, trusting relationships through compassionate support, enhancing clients' quality of life. Coordinates with multidisciplinary teams to access comprehensive care and community resources. Skilled in working with both young and elderly patients and clients with disabilities. Manages health concerns, nutrition and household cleanliness with strong attention to detail. First Aid and CPR trained. Conscientious Care Assistant / PA support providing compassionate care and support to client in own setting. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times. Compassionate and reliable team member with impressive work ethic. Committed to improving health and wellbeing by facilitating exceptional levels of care. Proactive and friendly communicator with superb rapport-building skills.
Primary Carer and Advocate
Family carer | London, Middlesex | Sep 2006 - Current
* My son began to show signs of difficulties in expressive language ability and other areas before his 2nd Birthday and was formally diagnosed with Autism, Speech, Language & Severe Communication Difficulties at around three years of age along with sensory difficulties and associated behaviours. I became ’a carer‘ within the timeframes of before and after him having formal diagnosis and so this led to instability at times in my ability to maintain a salaried working life. I - like all family carers had to adapt to my son’s ongoing needs and disabilities which entailed self sacrifice in order to meet those in a professional, personal , caring and safeguard capacity. It entailed a long journey of acceptance, integration into a community that was very different to the one I had been used to in raising my daughter who was neuro typical and whereby life seemed to flow very easily and naturally within society. The journey of raising a child with such complex neurological disorders and needs is no mean feat that is for certain. The dynamic between being a parent and a carer together is one that I had to fully adapt to. The ongoing battles entail you to take on roles akin to a lawyer, social worker, health care and educator provider all at the same time and with a need to equally arm yourself with extensive knowledge of judicial legal systems in place to fight for justice and human rights on behalf of societies most vulnerable children Is no mean feat! Parent / carers continually endure the breakdown of both family and professional relationships which makes the journey even more painful and challenging. After many ups and downs in early years and following two failed primary school settings - I gave up my Singing for the Brain role to home educate my son in 2015. This included teaching him 1:1 every day through creative, academic and therapeutic nature led activities along with vital skills and training in life skills using live experiences to underpin his understanding of concepts in life which eventually helped him adapt to changes, increase his awareness and flexibility. We travelled around the UK and Ireland extensively between 2016 and 2019.
My son - now 21 years of age, has recently integrated into a 52 week a year specialist residential college placement in Wales and I remain his dedicated Mum, Advocate and Appointee. We have had much to contend with in dealing with Local Authority services - that being Education and Social Services. I have been in attendance at court hearings in both the First Tier Tribunal for SEND Education rights and also Court of Protection - ensuring at all times advocacy for my son and acting in his best interests. I have appeared as a Litigant in Person in the latter ‘Court of Protection’ - providing detailed evidence based reporting in both my Witness Statements and Position Statements since 2025 and ongoing intermittently as required - at all times voicing support for both my son ‘s human rights & equality against a backdrop of discrimination, prejudice and inequality that we have faced in our fight for justice for him to have his best interests met based on his wishes and feelings at all times. Below highlights the various daily tasks, routines and responsibilities involved in my role as Primary carer.
Generated detailed reports to document progress In annual reviews / SEN education reviews as well as above mentioned court attendances.
Maintained clean and hygienic living environments, ensuring comfort and safety at all times.
Carried out personal care tasks, including meal assistance, and mobility support.
Built strong, trusting relationships by providing continuous support and delivering best possible care.
Advocated for rights and interests, ensuring voice was heard in care planning and decision-making processes.
Developed and implemented individual care plans, tailoring services to meet the unique needs
Facilitated community integration-organising social activities that improved their social skills and confidence.
Coordinated with social services and other agencies to access additional support , facilitating comprehensive care.
Provided emotional support and companionship in building trusting relationships.
Engaged in respectful communication, respecting dignity in care.
Assisted to prepare for day with prompting showering, , dressing and providing any assistance needed with personal hygiene tasks, (including showering, dressing), and grooming, promoting independence at all times e.g hand over hand shaving practice
Engaged reading, games, and activities to promote mental well-being which also included trips out with use of own vehicle or public transport. ( I have a full clean drivers licence).
Administered medications as unable to self-administer.
Assisted with domestic tasks, grocery shopping.
Prepared and served nutritious meals, catering to diverse dietary requirements as well as provide support with cooking and other ADL's when necessary.
Managed challenging behaviour sensitively, adopting a person-centred approach at all times employing de-escalation techniques to maintain a calm environment.
Informed social worker of key changes in conditions and behaviours.
Aided when and where necessary with morning and evening routines to help establish independence and autonomy.
Monitoring of health, behavioural and physical changes, promptly reporting concerns to relevant services.
Implemented life-changing behaviours, demonstrating empathy and active listening skills.
Helped to access community medical, housing and transportation resources.
Actively listen to complaints and feedback, actioning improvements to continuously elevate quality of care.
Organised schedules of medications, meals, medical appointments In role and implemented the training of all staff and supporting 2:1 with staff as and when necessary.
Accompanied to hospital appointments, community events and ad-hoc errands, providing safety and support.
Participated in training sessions that were available, continuously improving care techniques and knowledge. (Certificates attached)
Documented care provided meticulously, ensuring accurate records for healthcare professionals.
Maintained accurate records, helping to maximise data quality and accuracy.
Administered medication accurately, following healthcare professionals' instructions and monitoring side effects.
Responded promptly to emergencies, applying first aid, alerting medical staff and police where necessary.
Reduced anxiety by clearly and calmly explaining clinical processes and procedures.
Supported night routine and helped to reduce disruptions to sleep, delivering person-centred care in line with individual care plan - (for example ensuring a lavender bath was prompted each night for calming and regulation purposes.)
Coordinated regular exercise to support health and wellness goals.
Coordinated with multidisciplinary teams, contributing to comprehensive care planning and execution.
Helped maintain social connections, transporting to personal meetings or on outings.
Monitored progress, identifying and proactively addressing obstacles hindering abilities.
Monitored vital signs and reported any significant changes to healthcare professionals, contributing to safety.
Provided care in person and over phone for daytime and nighttime needs and also if other staff needed support in their role supporting same.
Facilitated communication with healthcare teams, advocating for preferences, wishes and feelings
Monitored health, behavioural and physical changes, promptly reporting concerns.
Conducted risk assessments continuously to identify potential hazards within the home setting and on community access where and when needed.
Counsel on pain management and medication risks.
Advocate for rights and wellbeing, ensuring voices heard
Singing for the Brain Leader
Alzheimer's Society | Essex | Jan 2013 - Nov 2015
I worked across Essex running ‘SFTB' in community venues to facilitate group sessions
for our service users across the region. The role was a very therapeutic and holistic way
of allowing our users to reignite their memory and communication abilities via the
medium of singing and the use of percussion instruments only. This input helped
clients to sometimes recover their speech, language, communication and memory. It
also provided a bridge for them to regain a chance to laugh, talk and joke with their
loved ones / carers. I upheld safeguarding duties along with health and safety checks
each session in order to ensure things ran smoothly. Each session took 2.5 hours
minimum, allowing for a half hour break mid flow for tea, biscuits and a chat together
along with any admin to be completed where necessary. I also had an old record player
for the break time in order to allow service users to bring in any records of artists they
used to enjoy listening to. I fully planned and tailored each session in accordance with
needs of each service user in mind. I held information gathering with them and their
carer to enable me to create bespoke sessions so each individual felt very valued and
catered for in their music tastes. I created song sheets using formatted typeface suitable
for all users needs and laminated each song sheet for ease of use during sessions and
equally for filing/retrieval purposes back at the office. I updated records on paper and
updated on computer system back at the office each evening. I made sure to have stocks
in place efficiently and ready for the next sessions. I updated colleagues on any
safeguarding issues / concerns if I observed such at any of my groups and signposted
clients equally to other depts within the organisation where necessary. I used my own
transport to access each venue. I kept accurate records of travel expenses and mileage
undertaken. Some days I ran back to back groups in different areas in order to facilitate
community needs.
Promoted safe working environment by implementing regulatory standards, policies
and guidelines.
Developed excellent working knowledge of organisation trends and improvements in
processes.
Maximised client engagement and satisfaction by delivering excellent client service.
Prepared range of written communications, documents and reports.
Met schedule using excellent planning and coordination skills.
Trained and mentored employees to maximise team performance.
Demonstrated consistent hard work and dedication to achieve results and improve
service.
Actively listened to service users and carers to fully understand requests and address
concerns.
Enhanced working relationships by participating in team-building activities and
ongoing training.
Picked up additional tasks to aid team success.
Handled concerns and escalated any major issues to supervisor.
Maintained clean, safe working environments to eliminate accident risks.
Collaborated with team members to achieve results.
Improved efficiency and productivity by acquiring new skills.
Applied critical thinking to analyse problems, evaluate solutions and select best
decisions.
Managed teams by overseeing hiring, training and professional growth of
employees/voluteers.
Arrived at work on time and ready to start immediately.
Applied positive client service approach to increase satisfaction levels.
Displayed energy and enthusiasm adapting to each environment and service users
needs at all times.
Created and maintained displays and signs.
Designed digital and print materials to engage audiences.
Delivered high-quality results within budget and timeframe targets.
Maintained safe, positive and confidential environments for service users to
comfortably ask questions.
Took care of equipment and rental items to maintain good working order.
Encouraged service users to have fun and enjoy their own musical style which led to enhancing their communication with their carer/loved ones again.
Planned, prepared and delivered workshops across the county of Essex utilising
community spaces where possible to enable service users ease of travel and allowing them to feel safe within their local community.
Revised, updated and modified session content to maintain relevancy and adapt to all users needs.
Offered feedback and advice to encourage and motivate families and service users.
Carried out warmup exercises for targeted practise based on ability, preferences and
interests.
Sourced music and percussion instruments for regular classes and special
performances.
Analysed session progression.
Coached gently in accordance with group ability in voice, tempo and rhythm exercises
to promote strong strong bonds in the group. Support users to retrieve past musical
abilities and enable them to communicate with their loved ones.
I have sang from a very young age whether it be in school performances, church choir or other avenues like youth projects / community competitions / festivals.
I was at a young age offered a scholarship by the Cork School of Music who assured my parents they would train me in voice and piano. Unfortunately this never came to pass and so in moving to London in 1986 aged 18, I lightly became involved in participation - singing at community and family gatherings. As time passed I hooked up with song writers , musicians and other like minded artists to go on to be part of bands performing at places like the Marquee, Mean Fiddler, 100 Club, Rock Garden and some of Camdens popular venues also. I returned to my roots in traditional music in mid 90’s having met musicians / writers looking for female vocals to come on board. We went on to perform a varied genre though encompassing rock, country, blues, motown, pop and traditional music sets across London and UK. We also wrote, recorded and performed original material. I gained huge experience in several fields from performance, crowd pleasing and handling, marketing, design work, rehearsal and recording, interviewing / auditioning / hiring when and where necessary professional musicians and being able to contain them in order to keep momentum alive ongoing for the band in general with always a focus on future and success. However not all musicians had the same passion it seems and thus ended a certain dream to succeed in that field in late 90’s. I have though never lost my heart for the arts and continue to embed a creative spirit in all I do - in order to use my experience and expertise across many fields. I dip into music projects now and then still whether it may be entering a studio session for a song writer or standing in for a vocalist. My creative ability allows me to use my talent to enhance my performance across many sectors and professions. It helps in both development and problem solving
situations along with being able to aptly define team working progress at all times.
Below are some of the key areas of skills I have encompassed within this field:
UPDATED SKILLS AND TRAINING 2025
I have attended various training events in 2025 in order to update and maintain essential skills to include the following which I have achieved certified status for:
1) Co Production in Commissioning Training - CPD Certified - 01/05/2025
2) British Red Cross First Aid Training and Skills - 17/06/2025
3) Nursing Skills Training Course - 25/09/2025
WORK AND CHARACTER REFERENCES AVAILABLE:
1) Charlotte Pearson - Children's Social Worker - Cheviot's Disability Service - May 2022.
2) Fathia Farah - Qualified Health Support Worker / PA - 11th November 2025.
* All above evidence available on request.