Marlie Mason
Accrington,Lancashire
Summary
A friendly, responsible and reliable individual with varied experience in customer-facing roles across hospitality, volunteering, and event environments. Confident working in a fast-paced setting where strong customer service, teamwork, and communication are essential. Experienced in handling payments, assisting customers, working productively in a team, and resolving issues professionally. Incredibly adaptable and responsible, with a strong work ethic, proven reliability, and a positive attitude when working with the public.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Food and beverage assistant
James' Places
Clitheroe, Lancashire
2023.06 - 2025.12
- Gained varied hospitality experience as a dedicated and adaptable team member at Holmes Mill.
- Primarily worked as a waitress in the Food Hall and Bistro, Bar & Grill, providing excellent customer service and ensuring a positive dining experience.
- Prepared and served food, beverages, and ice cream in the Ice Cream Parlour while maintaining high standards of quality and hygiene.
- Adapted to support operations in the Bowling Alley and Beer Hall whenever required during busy periods.
- Handled cash and card payments accurately using point-of-sale systems.
- Assisted with daily operations and contributed to the smooth running of several hospitality venues.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Accurately took orders, making menu recommendations as appropriate.
- Developed strong customer service, communication, teamwork, and multitasking skills while working across multiple fast-paced environments.
Volunteer
Let's Be Foundation
Accrington, Lancashire
2021.05 - 2023.06
- Volunteered across multiple community projects, supporting vulnerable and disadvantaged groups.
- Assisted in care homes, engaging with residents through conversation and art activities to promote social interaction and well-being.
- Provided food and drinks to residents while creating a welcoming, understanding and supportive environment.
- Worked as part of a team to organise and operate soup kitchens and food distribution stations.
- Worked directly at homeless soup kitchens and food distribution stations, serving individuals experiencing homelessness.
- Developed confident communication, empathy, teamwork, and interpersonal skills through working with people from diverse backgrounds.
- Recognised as a responsible and creative member of the volunteer team, regularly trusted to take initiative and support the coordination of activities.
- Frequently entrusted with supervising projects and volunteers in the absence of team leaders, demonstrating reliability and leadership skills.
Agency Event Staff
Manchester Metropolitan University
Manchester, Manchester
2026.06 - 2026.06
- Facilitated crowd control and ensured venue safety, contributing to a seamless event experience for participants and spectators.
- Oversaw ticket entry, admissions, and attendee check-in, enhancing guest experience and event organisation.
- Delivered customer service and provided information to competitors, coaches, and visitors, effectively resolving complaints.
- Worked as part of an event team to support the successful operation of a large-scale competition.
- Maintained a professional and approachable manner in a busy, fast-paced environment.
Education
Bachelor of Arts - English Language
Newcastle University
Newcastle upon Tyne 2025.09 -
A-Levels - English Language, English Literature, Art
Burnley College
Burnley 2023.09 - 2025.06
GCSEs -
The Hollins
Accrington 2018.09 - 2023.06
Skills
- Customer Service
- Communication
- Teamwork
- Leadership and Initiative
- Time Management
- Multitasking
- Cash Handling / POS
- Problem Solving
- Adaptability
- Complaint Handling
Affiliations
- Creative, very passionate about arts and music, enjoying playing guitar, producing music and creating mixed medium artwork as a creative outlet.
References
References available upon request.
Timeline
Agency Event Staff
Manchester Metropolitan University
2026.06 - 2026.06
Bachelor of Arts - English Language
Newcastle University
2025.09 -
A-Levels - English Language, English Literature, Art
Burnley College
2023.09 - 2025.06
Food and beverage assistant
James' Places
2023.06 - 2025.12
Volunteer
Let's Be Foundation
2021.05 - 2023.06
GCSEs -
The Hollins
2018.09 - 2023.06