Zyrus Velchez
Brentford
Summary
A seasoned professional with extensive expertise in luxury travel, offering a deep understanding of both the hospitality and tourism industries. Demonstrates exceptional skills in flight booking, bespoke package creation, and responsive communication, ensuring client satisfaction and loyalty. Known for negotiation ingenuity and a comprehensive knowledge of hospitality, consistently delivering tailored travel experiences. Committed to advancing within the luxury travel sector by leveraging industry insights and innovative solutions.
Offering strong organisational skills and knack for planning and coordinating. Knowledgeable about customer service and problem-solving, with focus on communication and teamwork. Ready to use and develop skills in logistics, itinerary planning, and client relations in [Desired Position] role.
Overview
4
4
years of post-secondary education
14
14
years of professional experience
Work history
Travel Coordinator
Platinum Concierge Limited
Brentford, Ealing
2022.10 - Current
- Prepared detailed travel reports for senior management review.
- Negotiated corporate rates with hotels and airlines for financial efficiency.
- Implemented eco-friendly initiatives in company's travel plans fostering sustainable practices.
- Facilitated seamless communication between different departments during event planning, enhancing teamwork.
Travel consultant
Casto Travel Philippines Inc.
Makati, Philippines
2021.11 - 2022.10
- Facilitate corporate client support and maintain consistently high service levels.
- Book flights, hotels, and cars as part of routine travel requests.
- Monitor queue flow and adjust staffing to deliver timely service.
Senior Travel Counselor
Adventure International Tours Inc
Makati, Philippines
2015.01 - 2021.11
- Assisted walk-in and corporate clients with day-to-day travel requests.
- Processed flight and hotel bookings, completing visa assistance tasks.
- Coordinated tour packages and arranged group bookings for smooth service.
Travel consultant
GI Corp Philippines
Pasay, Philippines
2012.10 - 2015.01
- Provided assistance to customers using FSC airline and handled offline bookings.
- Processed group request tickets by finalising documentation and confirming restrictions.
- Answered customer calls and emails, analysed enquiries, and routed requests appropriately.
- Monitored callback requests and supported timely customer service delivery.
- Managed callback requests proactively to strengthen customer satisfaction outcomes.
Education
Bachelor of Science - Tourism Management
Polytechnic University of the Philippines
Manila, Philippines 2008.06 - 2012.06
Skills
- Luxury travel expertise
- Flight booking
- Hospitality industry understanding
- Tourism industry understanding
- Responsive communication
- Bespoke package creation
- Hospitality knowledge
- Negotiation ingenuity
Timeline
Travel Coordinator
Platinum Concierge Limited
2022.10 - Current
Travel consultant
Casto Travel Philippines Inc.
2021.11 - 2022.10
Senior Travel Counselor
Adventure International Tours Inc
2015.01 - 2021.11
Travel consultant
GI Corp Philippines
2012.10 - 2015.01
Bachelor of Science - Tourism Management
Polytechnic University of the Philippines
2008.06 - 2012.06