Mark Kilminster
Faringdon,UK
Summary
Results-driven leader with strong communication and problem-solving skills, coupled with proven ability to manage teams and projects. Demonstrated expertise in team coordination and strategic planning, ensuring seamless operations and achieving goals. Committed to driving growth and fostering collaborative a work environment for impactful results.
Overview
1
1
Certification
7
7
years of post-secondary education
27
27
years of professional experience
Work history
Group Lead Systems Implementation Manager
IVC Evidensia
Bath
2019.07 - 2026.07
- Recruited and led high-performing implementation teams across the UK/Ireland and Canada focusing on customer engagement, accuracy and quality, aligned to timelines.
- Managed internal and third-party teams to deliver accurate, on-time go-lives through coaching, leadership and strong communication (training, infrastructure, hardware install).
- Designed and led software migration plan for over 1000 veterinary clinics across the UK/Ireland in 4 years and subsequently, over 300 veterinary clinics across Canada in 9 months.
- Developed and maintained migration schedule and internal processes to ensure adherence to run rate and budget targets.
- Acted as primary escalation contact for clinic feedback and issues, effectively prioritising and resolving challenges.
- Produced leadership reports highlighting progress, identifying blockers, and providing delivery status updates.
- Worked with customer teams to ensure successful delivery with minimal disruption and high engagement while driving forward with required outcomes
- Advised technical teams on continuous improvements to data migrations
Project Manager
IVC Evidensia
Bath
2015.02 - 2019.07
- Led end-to-end delivery for new veterinary IT systems and hardware replacements across clinics.
- Coordinated stakeholder meetings to gather requirements and organise clinic readiness activities.
- Assisted on-site go lives by troubleshooting live issues and coordinating resolution efforts.
- Facilitated internal team engagement through training and collaboration with infrastructure and operations teams.
IT Service Delivery Manager
Pets At Home
Wantage
2014.09 - 2015.02
- Managed IT operations for support office serving 100+ staff members.
- Implemented software solution for 175 practices and consistently delivered upgrades.
- Oversaw hardware, software, budgets, and contracts for IT engineering team daily.
IT Help Desk Manager
Pets At Home
Wantage
2010.07 - 2014.09
- Led 5 support engineers, establishing a centre of excellence to address surgery IT needs effectively.
- Managed help desk support for hardware and software, ensuring seamless operations across 175 veterinary surgeries.
- Developed comprehensive team appraisals to evaluate performance and ensure compliance with SLAs while coordinating site visit installations.
IT Field Engineer / IT Trainer
Pets At Home
Wantage
2004.07 - 2010.07
- Trained users in practice management tasks and troubleshooting, enhancing daily workflow efficiency.
- Resolved hardware faults for veterinary surgeries onsite and via remote access, ensuring minimal disruption to operations.
- Fixed software and hardware issues, restoring service uptime and maintaining operational continuity.
IT Trainer
Securicor Information Services
Swindon
1999.09 - 2001.08
- Conducted vehicle tracking software training for diverse skill levels, enhancing user proficiency both in-house and on-site
- Created an open communication environment which encouraged questions and discussions about complex topics.
- Developed customised learning materials with focus on specific IT skills.
- Collaborated with HR teams for seamless integration of new hires into IT systems and processes.
Education
Prince 2 Practitioner - Project Management
The Knowledge Academy
Bristol 2014.05 - 2014.05
A-Levels - Sociology and Social Biology
New College Swindon
Swindon, Wiltshire 1992.09 - 1994.06
grade A-C (GCSE's) - Business Studies
New College
Swindon 1992.09 - 1993.06
GCSEs - Maths, English (Literature and language), Science (Double), German, Geography, Drama, Music
Warneford School
Highworth 1987.09 - 1992.06
Skills
- PRINCE2 certification
- Strategic planning
- Stakeholder management
- Data and process-driven approach
- Decision making
- Problem solving
- Team leadership
- Effective verbal and written communication
- Attention to detail
Certification
- PRINCE2 Certification
- July 2019 to July 2024
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: IT Operations & Helpdesk, Project Management, Technology
- Total years of experience: 21
Timeline
Group Lead Systems Implementation Manager
IVC Evidensia
2019.07 - 2026.07
Project Manager
IVC Evidensia
2015.02 - 2019.07
IT Service Delivery Manager
Pets At Home
2014.09 - 2015.02
Prince 2 Practitioner - Project Management
The Knowledge Academy
2014.05 - 2014.05
IT Help Desk Manager
Pets At Home
2010.07 - 2014.09
IT Field Engineer / IT Trainer
Pets At Home
2004.07 - 2010.07
IT Trainer
Securicor Information Services
1999.09 - 2001.08
A-Levels - Sociology and Social Biology
New College Swindon
1992.09 - 1994.06
grade A-C (GCSE's) - Business Studies
New College
1992.09 - 1993.06
GCSEs - Maths, English (Literature and language), Science (Double), German, Geography, Drama, Music
Warneford School
1987.09 - 1992.06