- I like spending my free time with the family on outings and holidays and riding my motorcycle when the weather is good
- big fan of Bolton Wanderers Football club and love going to watch them
- Spending time with my Wife at concerts
Mark Kelly
Salford,Greater Manchester
Summary
Results-driven Dual Fuel Engineer with extensive experience in installing, maintaining, and troubleshooting dual fuel systems. Trains junior engineers and manages equipment inventory, ensuring compliance with safety protocols and timely service delivery. Delivers technical reports and guidance that enhance operational efficiency and customer satisfaction. Committed to promoting energy efficiency and reducing workplace incidents through effective risk assessments.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Dual Fuel Engineer
E.ON NEXT
NORTH WEST
10.2007 - Current
- Installed smart meters in residential and commercial properties, adhering to strict safety and technical standards.
- Trained junior engineers in dual fuel system installation and maintenance, sharing expertise and promoting team development.
- Performed routine maintenance on gas and electric meters, ensuring optimal performance and reliability.
- Troubleshot and repaired faults in smart meters, ensuring minimal disruption to customers.
- Conducted routine maintenance on gas and electric meters, enhancing system efficiency and reliability.
- Utilised diagnostic software to identify system errors, applying technical knowledge to rectify complex issues.
- Responded promptly to emergency call-outs, resolving issues efficiently to restore heating and hot water services.
- Performed annual safety checks on gas appliances, ensuring compliance with legal requirements and peace of mind for customers.
- Implemented risk assessments prior to installations to mitigate potential hazards associated with the work.
- Complied with health and safety regulations at all times, conducting risk assessments prior to starting work.
- Led adherence to internal safety and operational procedures to reduce risks and costs by protecting employees, equipment and property.
- Trained and coached employees on health and safety protocols, fostering a culture of safety and reducing workplace incidents.
- Managed inventory of smart meters and installation equipment to prevent delays in scheduled appointments.
- Managed inventory of spare parts and tools, ensuring availability for scheduled installations and emergency repairs.
- Maintained a clean and organised work environment, demonstrating professionalism and respect for customer properties.
- Analysed and reported performance measurements to demonstrate compliance with environmental policies and objectives.
- Collaborated with customer service teams to resolve technical issues and improve customer satisfaction levels.
- Explained operational features and maintenance procedures to customers, empowering them to use new systems confidently.
- Provided technical advice to customers on energy efficiency, helping them to reduce their utility bills.
- Delivered personalised energy efficiency advice to customers, based on data gathered from smart meters.
- Prepared detailed reports on completed jobs, documenting work carried out and advising on future maintenance schedules.
- Maintained detailed records of installations, repairs, and customer interactions for reporting purposes.
- Utilised specialised tools and equipment to safely remove old meters and install new smart meters.
- Kept up-to-date with advancements in dual fuel technology, attending workshops and training sessions.
- Updated job knowledge by participating in educational opportunities related to smart meter technology advancements.
- Studied manufacturing from an engineering viewpoint to identify problems and potential improvements.
- Tested equipment, machinery and instruments to assess proper functioning.
- Conducted tests and examined components and assemblies to identify and rectify defects.
- Assessed safety practices in action and injury and incident trends to prepare accurate reports and identify areas for improvement.
- Used environmentally friendly materials to design and protect surfaces of workpieces.
- Demonstrated a commitment to ongoing professional development through attendance at training sessions and workshops.
- Performed regular maintenance checks on smart meters to guarantee accurate readings and functionality.
- Maintained detailed records of installations, repairs, and customer interactions for reporting purposes.
- Utilised specialised tools and equipment to safely remove old meters and install new smart meters.
Civil Enforcement Officer
NSL
BOLTON, MANCHESTER, ROCHDALE, SALFORD
01.2003 - 07.2007
- Monitored and enforced parking regulations within designated areas to maintain order and compliance.
- Issued penalty charge notices to vehicles contravening parking restrictions, enhancing community safety.
- Issued penalty charges and notices for individuals ignoring rules.
- Issued warnings to vehicle owners parked in unsafe or prohibited areas.
- Monitored carpark daily, checking payment tickets and issuing charges for cars over time limit.
- Checked parking meters for damage and functionality, promptly reporting issues to manager.
- Inspected road markings, reporting worn or defective markings for prompt resolution.
- Conducted visual inspections of parking machines and signs, reporting any faults for timely repairs.
- Put barriers, signage and equipment in place to maintain public safety.
- Responded to enquiries from the public, providing guidance on parking regulations and procedures.
- Fostered a positive image of the enforcement team through professional conduct and public interaction.
- Assisted in training new staff, sharing knowledge and expertise to enhance team performance.
- Participated in team meetings to discuss updates in legislation and improvements in enforcement practices.
- Achieved and upheld physical fitness standards for effective emergency response to provide reliable emergency response.
- Managed sensitive information with discretion, adhering to data protection regulations.
- Noted customer records safely on [System] to maintain an accurate log in compliance with regulations.
- Responded to citizen complaints regarding stray animals and abuse, issuing owner warnings.
- Ensured parking fleet vehicles were clean and well-kept to promote cleanliness standards.
Army Soldier
British Army
CATTERICK GARRISON
01.1998 - 01.2002
- Maintained expert-level skills in weaponry and direct combat.
- Executed search and rescue, combat, and patrol missions, contributing to overall mission success.
- Led a team of soldiers in high-pressure situations, fostering teamwork and enhancing operational effectiveness.
- Enhanced squad morale during difficult missions through exceptional teamwork and communication.
- Remained clear-headed in rapidly changing situations for high-quality decision making.
- Conducted risk assessments for operations, minimising hazards and ensuring the safety of personnel.
- Trained diligently on equipment and tactics to maintain mission readiness.
- Undertook specialised training in survival techniques, equipping self and team with skills to operate in hostile environments.
- Participated in reconnaissance missions, gathering intelligence critical for operational success.
- Patrolled military grounds, maintaining order and responding immediately to emergency situations.
- Adhered to strict codes of conduct and ethics, upholding the honour and values of the military service.
- Maintained extensive knowledge of first aid, CPR and emergency procedures through regular training.
- Used firearms and other types of weapons with matching ammunition while complying with legal requirements.
- Executed commands from senior officers promptly.
- Learned navigation techniques through map reading and compass use.
- Acquired various trade skills to enhance unit capabilities. to support unit and diversify abilities.
- Performed specific military tasks to precise specifications for reliable outcomes.
- Remained focused and proactive during combat, quickly identifying risks and dangers to avoid injury and harm.
- Partook in regular military exercises, both in UK bases and overseas, to practise for battle.
- Cleaned and maintained weaponry to ensure operational readiness. for reliable use.
Education
NVQ Level 1 -
WOODSIDE SENIOR SCHOOL
BOLTON01-1996
Skills
- Technical troubleshooting
- System installation
- Equipment maintenance
- Risk assessment
- Emergency response
- Energy efficiency
- Performance analysis
- Technical documentation
- Electrical wiring
- Wiring techniques
- Fault-Finding techniques
- System configuration
- Worksite maintenance
- Inventory management
- Site safety awareness
- Environmental compliance
- Customer technical support
- Problem solving
- Creative solutions
- Customer service
- Customer engagement
- Technical explanation
- Relationship management
- Team development
- People Management
- Team Leadership
- Effective communication
- Decision making
- Time-management
- Active listening
- Leadership qualities
- Stress tolerance
- Creative thinking
- Issue resolution
- Waste management
- Computer literacy
- Stress tolerance
- Waste management
- Creative solutions
- Energy efficiency knowledge
- Issue resolution
Certification
- Full Driving Licence.
- Mocopa Cat 1, Connection of Single Phase Whole Current Meters with unrestricted access to the site of work.
- Mocopa Cat 2, Connection of Three Phase Whole Current Meters with unrestricted access to the site of work.
- Gas Safe CCN1/ MET1/CMA1 certified.
- Manual Handling
- NOCN Level 1 Award For Trace Union Health&Safety Rep.
- NOCON Level 2 Award for Trade Union Health&Safety Rep.
- NOCN Level 2 Certificate in Trade Unions Today.
- Health&Safety - HASWA, SRSCR, WHSWR, Health&Safety Policy, Issue-Based Organising , Risk Assessments , Accident Investigation, Root causes of accidents/fault tree Analysis, Riddor, European Legislation, Ergonomics, Stress in the workplace, HSG 6.
- work place Rep - Disciplinary&Grievance procedures, Handling Disciplinary cases, Contractual issues, Recruitment, Retention, Organising. Negotiations Skills, International Trade Unionism, Equality, Environmental Issues. Employment Law in the Workplace, Performance Management, Employment Rights, Human Resource Management , Development in Employment Law,
Interests
Accomplishments
- Updated and implemented [Type] policies for continued company compliance with [Type] guidelines.
Timeline
Dual Fuel Engineer
E.ON NEXT
10.2007 - Current
Civil Enforcement Officer
NSL
01.2003 - 07.2007
Army Soldier
British Army
01.1998 - 01.2002
NVQ Level 1 -
WOODSIDE SENIOR SCHOOL