Summary
Overview
Work history
Education
Certification
Timeline
Generic

Chris Morgon

Temple Cloud,Somerset

Summary

A hard working, enthusiastic, results oriented Operations Manager, with proven abilities in strategic planning, coaching, team management, efficiency of operations and collating and analysing information to determine effective processes to improve operations.


Able to identify areas of strength, and weakness and implement

company policies, changes in operations and systems to fully

optimize productivity and profitability.


Demonstrated ability to motivate staff to maximise productivity

and control costs through the most effective uses of manpower and available resources.


Consistently surpassed targets set whilst maintaining safety and quality.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Dual Fuel Engineer

AES Metering
National
10.2022 - Current
  • Exchanging and upgrading single/three phase electric meters and low/medium pressure gas in domestic properties.
  • Covering out of hours emergencies and out of area work.
  • Trained and mentored both new starters and up-skilled engineers.
  • 100% safety record.

Operations Manager

Orion Electrotech
Aylesbury
04.2019 - 10.2022
  • Successfully applied for and was awarded MOCOPA registration and several yearly renewals/audits.
  • MOCOPA authorising signatory and health and safety contact.
  • Managed a national team of engineers across multiple contracts.
  • Responsible for Engineering technical support, quality and compliance, stock control and out of hours cover.
  • Mentored new entrants to the team.
  • Carried out investigations from a technical and safety standpoint, presented reports at board level.
  • Built and maintained relationships with clients, quality, compliance and SHEQ teams

Dual fuel engineer

Morrisons Utilities
Field based
04.2019 - 09.2019
  • Exchanged and upgraded Single phase and low pressure gas
    installations in both domestic and commercial properties.
  • 100% safety record.
  • Trained and mentored new starters to the team.
  • Assisted in building and quality checking new starters portfolios.

Operations Manager

SMS PLC
04.2018 - 04.2019
  • Transferred employment to SMS PLC under the TUPE
    regulations.
  • Daily responsibilities remain unchanged, but with the added
    challenges of taking on a much larger team due to an internal
    restructure.
  • Brought team consistently into profit whilst maintaining both
    performance and safety.

Regional Operations Manager

Providor LTD
10.2016 - 04.2018
  • Managed several teams across multiple contracts including
    Utilita, E Energy and EDF covering the south of the UK.
  • Worked within teams to ensure the highest level of customer
    service is achieved.
  • Consistently surpassed targets set for team performance.
  • Effectively maintained performance of each team to ensure
    repeated success.
  • Worked closely with underperforming members of the team, to
    develop their skills and confidence.
  • Oversaw the on-boarding and up-skilling of new inexperienced
    engineers to the utilities industry.
  • Forged and maintained relationships with clients.
  • Successfully investigated and disproved a serious incident with
    potentially costly ramifications for the business (property fire).

Dual fuel engineer

Providor LTD
02.2016 - 10.2016
  • Exchanging and upgrading single phase electric and low pressure
    gas in domestic properties.
  • Covering out of hours emergencies and out of area work.
  • Trained and mentored both new starters and up-skilled
    engineers.
  • Assisted training manager delivering and assessing MOCOPA
    processes in new starters.
  • Field based and desktop quality audits on completed works.
  • 100% safety record.

Revenue Protection Officer

British Gas
07.2014 - 02.2016
  • Responsible for the detection and prevention of theft of gas and
    abstraction of electricity.
  • Developed and delivered training packages to both local and
    national teams.
  • Trained and mentored new starters to the unit.
  • Provided holiday cover for team manager.
  • Attended court as an expert witness on numerous occasions.
  • Directly involved in the largest case of un-billed gas (over £1
    million)
  • Directly involved in the largest single case of theft of gas, resulting in a 2 year prison term.
  • investigated, and provided information to colleagues that
    resulted in a prison term for the sale of counterfeit gas meter
    seals on eBay.
  • Worked with team members on BBC tv programmes.
  • Received 2 awards, voted for by colleagues at the annual
    roadshow.

Dual Fuel Engineer

British Gas
04.2010 - 07.2014


  • Exchanging and upgrading single phase electric and low pressure
    gas meters in domestic installations.
  • 100% safety record.
  • Covering out of hours emergencies.
  • Assisted other areas in the UK going live providing support to managers ans newly qualified engineers.
  • Trained and mentored new starters to the team.

Electric Only Engineer

PH Jones
04.2008 - 04.2010
  • Exchanging and upgrading single phase electric meters in
    domestic properties.
  • Covering out of hours emergencies and out of area work.
  • Trained and mentored BG new starters during the TUPE
    process.

Education

Certificate of Higher Education -

IOSH Managing safely.
British Safety Council
2018

NVQ Level 3 -

NVQ level 3 in Revenue Protection.
2015

GCSEs -

Falmouth Community School

Certification

  • CMA1.
  • MET1.
  • Medium Pressure Gas.
  • Single Phase Electric.
  • Single off Multi.
  • Three Phase Electric,

Timeline

Dual Fuel Engineer

AES Metering
10.2022 - Current

Operations Manager

Orion Electrotech
04.2019 - 10.2022

Dual fuel engineer

Morrisons Utilities
04.2019 - 09.2019

Operations Manager

SMS PLC
04.2018 - 04.2019

Regional Operations Manager

Providor LTD
10.2016 - 04.2018

Dual fuel engineer

Providor LTD
02.2016 - 10.2016

Revenue Protection Officer

British Gas
07.2014 - 02.2016

Dual Fuel Engineer

British Gas
04.2010 - 07.2014

Electric Only Engineer

PH Jones
04.2008 - 04.2010

Certificate of Higher Education -

IOSH Managing safely.

NVQ Level 3 -

NVQ level 3 in Revenue Protection.

GCSEs -

Falmouth Community School

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