Christopher Roberts
Swansea,Swansea
Summary
Dedicated professional with expertise in smart metering equipment handling and dual fuel meter installation. Demonstrates clear communication and customer service orientation, ensuring efficient and effective service delivery. Proficient in pipework fitting and sound computer literacy, contributing to time-efficient operations. Committed to leveraging skills in smart meter expertise to enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
30
30
years of post-secondary education
Work History
Dual fuel engineer
British Gas
Swansea, Swansea
05.2021 - Current
- Followed strict health and safety guidelines during all tasks, reducing risk of accidents on site.
- Established strong customer relationships through excellent service and communication during home visits.
- Ensured safety by rigorously adhering to compliance standards for dual fuel installations.
- Updated old meter systems with smart meters, increasing accuracy in readings taken by clients.
- Installed new gas and electric meters to enhance energy consumption monitoring.
- Provided advice to customers on energy usage, supporting their cost-saving efforts.
- Adapted quickly to changes in technology within the industry, maintaining up-to-date skills and knowledge.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Applied positive customer service approach to increase satisfaction levels.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
Police Officer
South Wales Police
Swansea, Swansea
02.2016 - 05.2021
- Delivered prompt emergency support during natural disasters and community incidents.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Ensured victim care and support throughout investigation processes, fostered goodwill.
- Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Prepared crime reports and case files, delivering documentation to Public Prosecution Service (PPS).
- Prepared detailed case reports for use in court proceedings.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Arrested and transported suspects to police stations or holding cells.
Education
BTEC national Diploma - Vehicle Repair & Technology
Swansea College
Swansea, City and County of Swansea 09.2004 - 06.2006
GCSEs - Double Science
Bishop Vaughan Secondary School
Swansea 09.1999 - 06.2004
GCSEs - Maths
Bishop Vaughan Secondary School
Swansea 09.1999 - 06.2004
GCSEs - Physical Education
Bishop Vaughan Secondary School
Swansea, City and County of Swansea 09.1999 - 06.2004
GCSEs - English Language
Bishop Vaughan Secondary School
Swansea, City and County of Swansea 09.1999 - 06.2004
GCSEs - Geography
Bishop Vaughan Secondary School
Swansea, City and County of Swansea 09.1999 - 06.2004
GCSEs - Religious Studies
Bishop Vaughan Secondary School
Swansea, City and County of Swansea 09.1999 - 06.2004
Skills
- Clear communication
- Smart metering equipment handling
- Smart meter expertise
- Sound computer literacy
- Customer service orientation
- Pipework fitting
- Dual fuel meter installation
- Time efficiency
Timeline
Dual fuel engineer
British Gas
05.2021 - Current
Police Officer
South Wales Police
02.2016 - 05.2021
BTEC national Diploma - Vehicle Repair & Technology
Swansea College
09.2004 - 06.2006
GCSEs - Double Science
Bishop Vaughan Secondary School
09.1999 - 06.2004
GCSEs - Maths
Bishop Vaughan Secondary School
09.1999 - 06.2004
GCSEs - Physical Education
Bishop Vaughan Secondary School
09.1999 - 06.2004
GCSEs - English Language
Bishop Vaughan Secondary School
09.1999 - 06.2004
GCSEs - Geography
Bishop Vaughan Secondary School
09.1999 - 06.2004
GCSEs - Religious Studies
Bishop Vaughan Secondary School
09.1999 - 06.2004
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