Mark Hippey
Summary
Dynamic Chief Operating Officer with more than 20 years of experience. Highly skilled in lifecycle success through visionary operations, finance and business development. Bringing staff and stakeholders on board with best business strategy to protect and perfect the brand.
Overview
21
21
years of professional experience
27
27
years of post-secondary education
Work history
Chief Operating Officer
Flying Futures CIC
Doncaster, South Yorkshire
11.2019 - Current
- Instilled an attitude of teamwork and collaboration for productive working relationships.
- Negotiated and drafted contracts with business partners, clients and vendors, saving company over £3 million.
- Created business development division to identify new target markets that generated £300,000 in additional revenue.
- Delivered effective operating and quality standards, generating 25% profitability increase within first 12 months of employment.
- Led operational oversight and budgetary supervision for 12 locations.
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Successfully renegotiated supplier contracts, leading to £50,000 cost savings across the business.
Head of NCS
Flying Futures CIC
Doncaster, South Yorkshire
11.2017 - 11.2019
- Created classification systems to manage archives.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Developed organisational policies for administrative oversight and internal controls.
- Organised financial and operational data to help with yearly budgeting and planning.
- Planned revenue generation strategies designed for growth.
- Streamlined processes to improve and optimise office operations.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Established clear budgets and cost controls strategies to meet objectives.
- Represented organisations at seminars, conferences and business events.
Head of Customer Experience
NCS
Newcastle, North Tyneside
01.2017 - 11.2017
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Networked with media and PR professionals to build campaign reach.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Predicted and interpreted consumer trends to improve product offerings.
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Managed multi-channel customer service campaigns to support sales objectives.
Head of Operations
La Redoute
Bradford, West Yorkshire
11.2002 - 12.2016
- Assisted upper management to create goals focussed on increasing sales and customer service targets.
- Empowered leadership teams teams to schieve exceptional results
- Championed brand leadership position by working with detailed awareness of competitor activity.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
Education
Bachelor of Science - Business and Finance
Bradford University
Bradford 09.1994 - 06.2016
A-Levels - Maths
Bradford College
Bradford 09.1992 - 06.1994
A-Levels - History
Bradford College
Bradford 09.1992 - 06.1994
A-Levels - Econonics
Bradford College
Bradford 09.1992 - 06.1994
Skills
- Performance tracking
- Process improvement techniques
- Business analysis
- Effective leadership skills
- Staff engagement and retention
- Managing multi-disciplinary teams
- Financial management
- Risk assessment and reduction
- Change management
Timeline
Chief Operating Officer
Flying Futures CIC
11.2019 - Current
Head of NCS
Flying Futures CIC
11.2017 - 11.2019
Head of Customer Experience
NCS
01.2017 - 11.2017
Head of Operations
La Redoute
11.2002 - 12.2016
Bachelor of Science - Business and Finance
Bradford University
09.1994 - 06.2016
A-Levels - Maths
Bradford College
09.1992 - 06.1994
A-Levels - History
Bradford College
09.1992 - 06.1994
A-Levels - Econonics
Bradford College
09.1992 - 06.1994
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