Mark Cooke
Knaresborough,North Yorkshire
Summary
A dedicated professional with a strong focus on customer service and relations. Demonstrates exceptional problem-solving skills and a driven attitude towards achieving success. Known for being hard-working and committed to delivering outstanding customer experiences. Career goal: to leverage customer-focused expertise in a dynamic role that can only help the company grow.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales executive
Barrie Robson motorcycles
York, North Yorkshire
01.2021 - Current
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
Driver & detailer
Apex motorcycles
Elvington, York
09.2018 - 10.2020
- Followed safe driving practices for safety of fellow travellers and passengers.
- Delivered customer orders within target timeframes.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Used many different products to make sure the motorcycles left the company in the best possible condition.
Quick fit mechanic/Tyre fitter
Terry Elsey tyres
Malton, North Yorkshire
06.2014 - 04.2018
- Repaired brakes and changed fluids to deliver safe vehicles.
- Located and diagnosed engine faults.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- fitted and repaired tyres on cars, commercial and agricultrial vehicles.
Education
GCSEs - Biology
Norton College
Malton 02.2011 - 07.2012
GCSEs - Mathematics
Norton College
Malton 04.2011 - 07.2012
GCSEs - English
Norton College
Malton 03.2011 - 07.2012
GCSEs - Physical education
Norton College
Malton 04.2011 - 07.2012
NVQ Level 2 - vehicle maintenance and repair
Askham Bryan College
York 07.2011 - 08.2012
Skills
- Customer focused
- Customer relations
- Customer Service
- Hard working
- Problem solving
- Driven to succeed
Affiliations
- Motorcycles, Cars, most sports
Certification
I hold both a full car and motorcycle license
Timeline
Sales executive
Barrie Robson motorcycles
01.2021 - Current
Driver & detailer
Apex motorcycles
09.2018 - 10.2020
Quick fit mechanic/Tyre fitter
Terry Elsey tyres
06.2014 - 04.2018
NVQ Level 2 - vehicle maintenance and repair
Askham Bryan College
07.2011 - 08.2012
GCSEs - Mathematics
Norton College
04.2011 - 07.2012
GCSEs - Physical education
Norton College
04.2011 - 07.2012
GCSEs - English
Norton College
03.2011 - 07.2012
GCSEs - Biology
Norton College
02.2011 - 07.2012
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