Mark Carballo
Ayr ,Ayrshire
Summary
Compassionate professional with strengths in client relationship management and communication. Implements effective conflict de-escalation techniques to ensure safety and positive interactions. Adapts to challenging situations with a calm demeanour, enhancing client support and service delivery. I have an NC, HNC and studied for 3 years at Glasgow Caledonian University demonstrating my ability to learn and study at a higher level. Experience in managing and organising a team in a variety of settings. Experience working and living abroad, displaying adaptability.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Call Handler
NHS 24
Glasgow
02.2018 - Current
- Work in fast-paced role ensuring safe and effective outcomes for members of the public who are unwell or need medical advice.
- Adhere to protocols and procedures to provide a safe and effective service, I very frequently update my own professional CPD, ensuring to keep up-to-date with all changes.
- Use system-guided questions and active listening to gather essential symptom details following strict NHS protocols.
- Maintaining a calm, professional demeanor during difficult or emotional conversations with patients during emergency calls.
- Execute tasks efficiently in a fast-paced environment under stressful and challenging situations when liaising with Scottish Ambulance Service in an emergency.
Support Worker
Sense Scotland
Ardrossan
02.2020 - Current
- Support residents with mobility challenges, using equipment safely and encouraging independence.
- Monitor residents' health conditions, promptly reporting any changes or concerns to senior healthcare staff.
- De-escalate conflicts by using effective communication techniques in high-stress situations to ensure safety.
- Provide companionship through emotional and mental support, assisting with day-to-day living.
- Document daily observations and care provided, ensuring accuracy and completeness for continuity of care.
- Maintain confidential records of residents' care, adhering to GDPR and safeguarding policies.
Education
Higher National Diploma - Occupational Therapy
Glasgow Clyde College
Glasgow01-2020
A-Levels - Maths
City of Glasgow College
Glasgow01-2020
A-Levels - English
City of Glasgow College
Glasgow01-2020
Diploma of Higher Education - Health and Social Care
City of Glasgow College
Glasgow01-2019
Bachelor of Science - Occupational Therapy
Glasgow Caledonian University
GlasgowSkills
- Record keeping
- Client relationship management
- Safety compliance
- Problem solving
- Time management
- Quick thinking
- Conflict de-escalation
- Protocol adherence
Certification
- I am fully trained in first aid and have extensive knowledge on triaging health conditions
- Hold full UK driving licence
Hobbies and interests
- I enjoy the outdoors, walking, fishing and hiking are some of my favourite pass times
- I have competed at a high level in various martial arts, I frequently train Brazilian Ju-Jitsu and have always had a love of competing to the best of my ability and remaining physically fit
Timeline
Support Worker
Sense Scotland
02.2020 - Current
Call Handler
NHS 24
02.2018 - Current
Higher National Diploma - Occupational Therapy
Glasgow Clyde College
A-Levels - Maths
City of Glasgow College
A-Levels - English
City of Glasgow College
Diploma of Higher Education - Health and Social Care
City of Glasgow College
Bachelor of Science - Occupational Therapy
Glasgow Caledonian University