Ziham Jumale
Birmingham,West Midlands
Summary
I am an approachable and dedicated individual with exceptional communication and problem-solving skills, capable of managing high-pressure situations while ensuring client satisfaction. Proficient in active listening and conflict resolution. I am ready to make significant impact in any role.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Call handler
Sitel UK
Birmingham, West Midlands
07.2021 - 02.2022
- Enhanced customer satisfaction by swiftly resolving queries and issues.
- Managed high volume of calls daily for prompt service delivery.
- Multi-tasked effectively whilst maintaining a professional demeanour at all times.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Health care assistant
Firstpoint Homecare
Birmingham, West Midlands
08.2017 - 10.2017
- Assisted in patient care, improved comfort and well-being.
- Prepared meals for patients, ensured balanced nutrition intake.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Prepared healthy meals and delivered feeding support.
- Submitted reports to manager regarding status of client.
Education
GCSEs - Maths, English, Science, RE, Citizenship
Blueriver Academy
Birmingham 09.2011 - 07.2013
NVQ Level 4 - Applied Science
South and City College Birmingham
Birmingham 09.2013 - 07.2015
Doctor of Medicine - Medicine
Kyiv Medical University
Ukraine 10.2018 - 06.2024
Skills
- Complaint handling
- Customer service
- Time management
- Workload prioritisation
- Active listening
Affiliations
- Reading
Timeline
Call handler
Sitel UK
07.2021 - 02.2022
Doctor of Medicine - Medicine
Kyiv Medical University
10.2018 - 06.2024
Health care assistant
Firstpoint Homecare
08.2017 - 10.2017
NVQ Level 4 - Applied Science
South and City College Birmingham
09.2013 - 07.2015
GCSEs - Maths, English, Science, RE, Citizenship
Blueriver Academy
09.2011 - 07.2013
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