Ziham Jumale
Birmingham,West Midlands
Summary
I am an approachable and dedicated individual with exceptional communication and problem-solving skills, capable of managing high-pressure situations while ensuring client satisfaction. Proficient in active listening and conflict resolution. I am ready to make significant impact in any role.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Call handler
Sitel UK
Birmingham, West Midlands
2021.07 - 2022.02
- Enhanced customer satisfaction by swiftly resolving queries and issues.
- Managed high volume of calls daily for prompt service delivery.
- Multi-tasked effectively whilst maintaining a professional demeanour at all times.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
Health care assistant
Firstpoint Homecare
Birmingham, West Midlands
2017.08 - 2017.10
- Assisted in patient care, improved comfort and well-being.
- Prepared meals for patients, ensured balanced nutrition intake.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Prepared healthy meals and delivered feeding support.
- Submitted reports to manager regarding status of client.
Education
GCSEs - Maths, English, Science, RE, Citizenship
Blueriver Academy
Birmingham 2011.09 - 2013.07
NVQ Level 4 - Applied Science
South and City College Birmingham
Birmingham 2013.09 - 2015.07
Doctor of Medicine - Medicine
Kyiv Medical University
Ukraine 2018.10 - 2024.06
Skills
- Complaint handling
- Customer service
- Time management
- Workload prioritisation
- Active listening
Affiliations
- Reading
Timeline
Call handler
Sitel UK
2021.07 - 2022.02
Doctor of Medicine - Medicine
Kyiv Medical University
2018.10 - 2024.06
Health care assistant
Firstpoint Homecare
2017.08 - 2017.10
NVQ Level 4 - Applied Science
South and City College Birmingham
2013.09 - 2015.07
GCSEs - Maths, English, Science, RE, Citizenship
Blueriver Academy
2011.09 - 2013.07