Mariusz Ilnicki
Norwich
Summary
Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates meticulous attention to detail and excels in customer relations, ensuring adherence to health and safety procedures. Possesses excellent administrative skills and is an open and clear communicator, committed to enhancing operational efficiency.
Overview
29
29
years of professional experience
8
8
years of post-secondary education
Work History
Night Receptionist
Novotel London Stansted Airport
Stansted, Essex
08.2024 - Current
- Managed reservations, ensuring all bookings accurately recorded and confirmed.
- Dealt efficiently with late-night check-ins for smooth transition into accommodation.
- Conducted regular security checks throughout the night for a secure environment.
- Effectively dealt with all enquires throughout night shift.
- Handled all administrative work diligently to maintain smooth operations at reception desk overnight.
Experienced Receptionist / Hotel Manager
London Stay Apartments
London
02.2024 - 08.2024
- Oversaw facility maintenance, bookings, housekeeping, guests relations and revenue optimisation.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Hired and trained all new employees, whilst also demonstrating best methods for servicing clients and guests.
Front Office Receptionist/ Night Porter
3* Lensfield Hotel
Cambridge, Cambridgeshire
10.2021 - 02.2024
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Responded to telephone enquiries from clients, vendors and members of public.
- Received payments for bookings and updated balances in computer.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Live-in Carer/ Housekeeper
Good Oaks Homecare
Holt, Norfolk
10.2018 - 09.2021
- Delivered faultless cleanliness standards and exceptional guest care.
- Prepared meals and beverages to exact tastes and dietary requirements.
- Ran personal errands for clients and transported individuals to social gatherings.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Aparthotel Manager
Galeria Italiana & Little Italy Apartments
Wrocław, Poland
11.2016 - 08.2018
- Supervision of all Aparthotel Departments in two busy locations of the City
- Created and led successful business culture focused on performance.
- Directed day-to-day work of 15 employees and motivated teams to exceed objectives.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
Night Auditor / Front Office Receptionist
5* Scenic Luxury Cruises & Tours
European waterways, Swiss contract
03.2014 - 10.2016
- Managed all aspects of front desk operations during day/overnight hours, including check-ins and check-outs, guest enquiries, security and concierge.
- Monitored facility security for guest and personnel safety.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Acted as first point of contact for wide range of personnel.
Senior Receptionst / Reservations
4* Actons of Kinsale
Kinsale, Co Cork, Ireland
03.2008 - 12.2013
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Responded to high volumes of calls and emails with calm and professionalism.
- Processed payment runs and bookings with complete accuracy.
- Increased revenue by upselling and recommending products.
Assistant/ Night Manager
4*The Old Bank House
Kinsale, Ireland
05.2004 - 02.2008
- Supervision of Housekeeping, Front Office, Security, on-call at night
- Served customers to drive sales and deliver top-quality experiences.
- Carried out day-to-day duties accurately and efficiently.
English Teacher
Primary and Secondary School, Military Unit
Skwierzyna, Poland
03.1998 - 04.2004
- Adapted diverse teaching methods to boost student focus.
- Related course material to students' interests, preferences and experiences.
- Targeted practice and revision to develop students' abilities in speaking and writing.
Butler/ Executive Club Receptionist
4*St.Ermin's Hotel, Stakis Hotels Plc.
London, UK
12.1995 - 01.1998
- Carried out day-to-day duties accurately and efficiently.
- Completed customer orders with speed and accuracy.
- Delivered front of house duties with warm and professional manner.
Education
Languages:
Faculty of English -
University of Foreign Languages
Poznan, Poland 10.2001 - 02.2004
Faculty of Administration -
University of Management and Banking
Poznan, Poland 10.1993 - 06.1995
A-Levels in Polish, Russian, History -
St. Augustine's Secondary School
Warsaw, Poland 09.1988 - 06.1992
Skills
- Multitasking ability
- Security understanding
- Business operations understanding
- VIP guest experience
- Meticulous and organised
- Customer relations
- Health and safety procedures
- Administrative skills
- Open and clear communicator
Personal Information
- Date of birth: 20/07/73
- Nationality: Polish
- Marital status: Single
Interests
Photography; Architecture; Music; Literature; Travels
Timeline
Night Receptionist
Novotel London Stansted Airport
08.2024 - Current
Experienced Receptionist / Hotel Manager
London Stay Apartments
02.2024 - 08.2024
Front Office Receptionist/ Night Porter
3* Lensfield Hotel
10.2021 - 02.2024
Live-in Carer/ Housekeeper
Good Oaks Homecare
10.2018 - 09.2021
Aparthotel Manager
Galeria Italiana & Little Italy Apartments
11.2016 - 08.2018
Night Auditor / Front Office Receptionist
5* Scenic Luxury Cruises & Tours
03.2014 - 10.2016
Senior Receptionst / Reservations
4* Actons of Kinsale
03.2008 - 12.2013
Assistant/ Night Manager
4*The Old Bank House
05.2004 - 02.2008
Faculty of English -
University of Foreign Languages
10.2001 - 02.2004
English Teacher
Primary and Secondary School, Military Unit
03.1998 - 04.2004
Butler/ Executive Club Receptionist
4*St.Ermin's Hotel, Stakis Hotels Plc.
12.1995 - 01.1998
Faculty of Administration -
University of Management and Banking
10.1993 - 06.1995
A-Levels in Polish, Russian, History -
St. Augustine's Secondary School
09.1988 - 06.1992
Languages:
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