Mariusz Ilnicki
Norwich
Summary
Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates meticulous attention to detail and excels in customer relations, ensuring adherence to health and safety procedures. Possesses excellent administrative skills and is an open and clear communicator, committed to enhancing operational efficiency.
Overview
29
29
years of professional experience
8
8
years of post-secondary education
Work history
Night Receptionist
Novotel London Stansted Airport
Stansted, Essex
2024.08 - Current
- Managed reservations, ensuring all bookings accurately recorded and confirmed.
- Dealt efficiently with late-night check-ins for smooth transition into accommodation.
- Conducted regular security checks throughout the night for a secure environment.
- Effectively dealt with all enquires throughout night shift.
- Handled all administrative work diligently to maintain smooth operations at reception desk overnight.
Experienced Receptionist / Hotel Manager
London Stay Apartments
London
2024.02 - 2024.08
- Oversaw facility maintenance, bookings, housekeeping, guests relations and revenue optimisation.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Hired and trained all new employees, whilst also demonstrating best methods for servicing clients and guests.
Front Office Receptionist/ Night Porter
3* Lensfield Hotel
Cambridge, Cambridgeshire
2021.10 - 2024.02
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Responded to telephone enquiries from clients, vendors and members of public.
- Received payments for bookings and updated balances in computer.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Live-in Carer/ Housekeeper
Good Oaks Homecare
Holt, Norfolk
2018.10 - 2021.09
- Delivered faultless cleanliness standards and exceptional guest care.
- Prepared meals and beverages to exact tastes and dietary requirements.
- Ran personal errands for clients and transported individuals to social gatherings.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Aparthotel Manager
Galeria Italiana & Little Italy Apartments
Wrocław, Poland
2016.11 - 2018.08
- Supervision of all Aparthotel Departments in two busy locations of the City
- Created and led successful business culture focused on performance.
- Directed day-to-day work of 15 employees and motivated teams to exceed objectives.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
Night Auditor / Front Office Receptionist
5* Scenic Luxury Cruises & Tours
European waterways, Swiss contract
2014.03 - 2016.10
- Managed all aspects of front desk operations during day/overnight hours, including check-ins and check-outs, guest enquiries, security and concierge.
- Monitored facility security for guest and personnel safety.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Acted as first point of contact for wide range of personnel.
Senior Receptionst / Reservations
4* Actons of Kinsale
Kinsale, Co Cork, Ireland
2008.03 - 2013.12
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Responded to high volumes of calls and emails with calm and professionalism.
- Processed payment runs and bookings with complete accuracy.
- Increased revenue by upselling and recommending products.
Assistant/ Night Manager
4*The Old Bank House
Kinsale, Ireland
2004.05 - 2008.02
- Supervision of Housekeeping, Front Office, Security, on-call at night
- Served customers to drive sales and deliver top-quality experiences.
- Carried out day-to-day duties accurately and efficiently.
English Teacher
Primary and Secondary School, Military Unit
Skwierzyna, Poland
1998.03 - 2004.04
- Adapted diverse teaching methods to boost student focus.
- Related course material to students' interests, preferences and experiences.
- Targeted practice and revision to develop students' abilities in speaking and writing.
Butler/ Executive Club Receptionist
4*St.Ermin's Hotel, Stakis Hotels Plc.
London, UK
1995.12 - 1998.01
- Carried out day-to-day duties accurately and efficiently.
- Completed customer orders with speed and accuracy.
- Delivered front of house duties with warm and professional manner.
Education
Languages:
Faculty of English -
University of Foreign Languages
Poznan, Poland 2001.10 - 2004.02
Faculty of Administration -
University of Management and Banking
Poznan, Poland 1993.10 - 1995.06
A-Levels in Polish, Russian, History -
St. Augustine's Secondary School
Warsaw, Poland 1988.09 - 1992.06
Skills
- Multitasking ability
- Security understanding
- Business operations understanding
- VIP guest experience
- Meticulous and organised
- Customer relations
- Health and safety procedures
- Administrative skills
- Open and clear communicator
Personal Information
- Date of birth: 20/07/73
- Nationality: Polish
- Marital status: Single
Interests
Photography; Architecture; Music; Literature; Travels
Timeline
Night Receptionist
Novotel London Stansted Airport
2024.08 - Current
Experienced Receptionist / Hotel Manager
London Stay Apartments
2024.02 - 2024.08
Front Office Receptionist/ Night Porter
3* Lensfield Hotel
2021.10 - 2024.02
Live-in Carer/ Housekeeper
Good Oaks Homecare
2018.10 - 2021.09
Aparthotel Manager
Galeria Italiana & Little Italy Apartments
2016.11 - 2018.08
Night Auditor / Front Office Receptionist
5* Scenic Luxury Cruises & Tours
2014.03 - 2016.10
Senior Receptionst / Reservations
4* Actons of Kinsale
2008.03 - 2013.12
Assistant/ Night Manager
4*The Old Bank House
2004.05 - 2008.02
Faculty of English -
University of Foreign Languages
2001.10 - 2004.02
English Teacher
Primary and Secondary School, Military Unit
1998.03 - 2004.04
Butler/ Executive Club Receptionist
4*St.Ermin's Hotel, Stakis Hotels Plc.
1995.12 - 1998.01
Faculty of Administration -
University of Management and Banking
1993.10 - 1995.06
A-Levels in Polish, Russian, History -
St. Augustine's Secondary School
1988.09 - 1992.06
Languages: