Marie Nichols
Camberley
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Experienced sales professional with hardworking mentality and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.
Overview
13
13
years of professional experience
Work history
Clarins account manager Debenhams
Clarins
Woking
2018.10 - 2020.02
- Monitored competitor activity, staying ahead in the market competition.
- Prepared detailed reports to provide insight into account performance.
- Coordinated with finance department to manage account finances efficiently.
- Collaborated with sales team for achieving shared objectives.
- Established strong rapport with clients through regular communication.
- Developed new strategies with a focus on customer retention.
- Analysed sales data for identifying opportunities for growth.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Delivered presentations to potential clients, securing new business partnerships.
- Assured timely delivery of products and services to meet customer expectations.
- Implemented customer service policies, enhancing client experience.
- Led team meetings for efficient communication and project updates.
- Facilitated training sessions to upskill junior team members.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Trained and mentored new account representatives to deliver outstanding service.
- Built rapport with new and existing customers to boost client retention.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Delivered high sales performance within to strict deadlines and targets.
- Provided customers with information and handled transactions.
- Increased current product and service sales through knowledgeable customer advice.
- Built rapport with new and existing customers to maximise sales opportunities.
- Consultations skin care. Listening to customer needs.
- Makeovers
- Helping customers with skincare routines.
- Mini facials.
- Managed and built a good relationship with my members of staff.
Clarins account manager Boots
Clarins
Stains
2010.03 - 2017.10
- Led team meetings for efficient communication and project updates.
- Established strong rapport with clients through regular communication.
- Collaborated with sales team for achieving shared objectives.
- Implemented customer service policies, enhancing client experience.
- Analysed sales data for identifying opportunities for growth.
- Facilitated training sessions to upskill junior team members.
- Developed new strategies with a focus on customer retention.
- Worked closely with product development teams for customising offerings according to client needs.
- Arranged and attended workshop events, inviting new and old customers showing new products.
- Invited and booked customers in.
- knowledge of competitors products.
- Monitored sales teams targets and sales.
- Completed account's dayliy weekly and monthly paper work.
- Knowledge of new fashion and latest trends.
- Leasing with head office.
- Achieved client satisfaction by managing key accounts effectively.
- Monitored competitor activity, staying ahead in the market competition.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Assured timely delivery of products and services to meet customer expectations.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Nurtured client relationships, touch base on how the customer was getting on with products.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Trained and mentored new account representatives to deliver outstanding service.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Met and exceeded established quotas for client satisfaction and account growth.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Tracked industry advancements in software and services to integrate new and emerging tools.
- Built rapport with new and existing customers to boost client retention.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
- Delivered high sales performance within budget to strict deadlines and targets.
- Communicated with potential and existing customers in-person, over telephone.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Provided customers with price information and handled financial transactions.
- Increased current product and service sales through knowledgeable customer advice.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Produced sales and performance reports and delivered to management .
- Maintained quality assurance standards for all products and services.
- Used management software and data analysis to forecast product demand.
Clarins account manager Debenhams
Clarins
Stains
2008.03 - 2010.03
- Established strong rapport with clients through regular communication.
- Facilitated training sessions to upskill junior team members.
- Worked closely with product development teams for customising offerings according to client needs.
- Coordinated with finance department to manage account finances efficiently.
- Managed business relationships to ensure loyalty and long-term commitment.
- Achieved client satisfaction by managing key accounts effectively.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Assured timely delivery of products and services to meet customer expectations.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Generated KPI reports to illustrate overall performance.
- Trained and mentored new account representatives to deliver outstanding service.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
Cosmetics salesperson
Flair
2007.03 - 2008.03
- Offered personalised recommendations based on understanding of individual's beauty needs.
- Managed inventory for efficient stock control and reordering.
- Prepared daily sales reports accurately, aiding management decisions.
- Maintained clean and organised shop floor to provide pleasant shopping environment.
- Secured repeat business by establishing strong client relationships.
- Collaborated with team members to meet overall sales targets.
- Handled customer complaints effectively, ensuring satisfaction and retention.
- Streamlined payment transactions for smooth check-out experiences.
- Promoted new product lines, resulting in heightened brand awareness.
- Conducted makeup consultations to aid customers' product selection process.
- Assisted customers in finding their desired products swiftly, enhancing shopping experience.
- Kept abreast with industry trends, offering informed suggestions to customers.
- Participated in promotional events and campaigns to attract new clientele.
- Restocked shelves regularly, ensuring availability of popular items at all times.
- Demonstrated latest beauty trends to potential clients for increased sales.
- Identified opportunities for upselling related products whenever suitable.
- Improved store's aesthetic appeal with creative cosmetic displays.
- Attended training sessions regularly for continuous professional growth.
- Enhanced customer loyalty by providing exceptional product knowledge and service.
- Boosted sales through effective utilisation of visual merchandising techniques.
- Employed [Skill] and [Skill] to create an outstanding client experience for [Number]+ customers daily.
- Drove product sales by creating visually appealing product displays, following cosmetic merchandising guidelines to ensure alignment with brand goals.
- Exceeded sales targets by an average of [Number]% per [Timeframe], applying personalised, client-centric selling techniques to meet customer needs.
- Maintained a smooth-running, efficient appointments diary, ensuring continued professionalism and positive customer experiences.
- Built positive customer relations through [Action], continuously developing loyalty and repeat business.
- Effectively demonstrated new products, engaging and enthusing customers to enhance purchase rates by [Number]%.
- Maximised beauty counter sales through [Action] to consistently exceed monthly targets by [Number]%.
- Demonstrated proven skill in [Type] makeup application, showcasing products effectively to enhance customer orders.
- Monitored current market trends to consistently offer cutting-edge advice and guidance, enhancing company reputation.
- Effectively promoted brand loyalty and guest service programmes, boosting client retention rate from [Number]% to [Number]% within [Timeframe].
- Grew monthly profits by [Number]% through exceptional sales and relationship-building abilities in line with [Type] KPIs.
- Consistently maximised sales revenue through effective upselling to premium brands.
- Maintained high levels of service quality by keeping current on fragrance and beauty trends through [Action] and [Action].
- Built client rapport and loyalty through effective follow-up, maintaining accurate history of client relationship in [Software].
- Carried out thorough skin and patch testing to ensure customer safety throughout [Type] applications and treatments.
- Utilised POS software to handle daily transactions of up to £[Number] with zero error.
Skills
- Product knowledgeability
- Account target management
- Customer database administration
- Influential communication
- Target setting and tracking
- Key account handling
- Budgeting proficiency
- Product lifecycle understanding
- Knowledge of billing processes
- Customer satisfaction assessments
- Sales cycle mastery
- Brand awareness development
- Meeting sales targets
- Sales cycle understanding
- Customer Service
- Team Leadership
- Product knowledge
- Upselling expertise
- Business development
- Sales expertise
- Account management
- Issue resolution
- Employee management
- Salesforce
- Order processing
- Trend forecasting
- Upselling
- Engaging leadership style
- Database management
- Sales solutions
- Customer rapport
- Compliance requirements
- Talent Management
- Event planning
- Negotiation tactics
- Collaborating with designers
- Effective time management
- Data analytics
- Sales force training
- Managed advertising packages
- Checking quotes
- Community involvement
- Coordinating paperwork
- Sales analysis
- Client Relationship Management
- Coordinating documents
- Supporting international sales team
- Mentoring and coaching
- Performance tracking
- Cross-selling techniques
- Product training
- Sales forecasting
- Client development
- Regional accounts
Timeline
Clarins account manager Debenhams
Clarins
2018.10 - 2020.02
Clarins account manager Boots
Clarins
2010.03 - 2017.10
Clarins account manager Debenhams
Clarins
2008.03 - 2010.03
Cosmetics salesperson
Flair
2007.03 - 2008.03