MARIE KING
DONAGHADEE
Summary
Results-driven professional with expertise in motivational leadership, staff training and development, and strategic planning. Demonstrates exceptional skills in project management, process improvement, and stakeholder communication to drive organisational success. Adept at building strong customer relationships and managing client accounts while delivering outstanding customer service. Committed to fostering growth through innovative strategies and continuous improvement initiatives.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work history
Customer Service Manager
Sainsbury’s
Bangor, Ards and North Down
2016.02 - 2026.04
- Facilitated teamwork to foster a customer-centric culture among team members.
- Facilitated staff development with ongoing training initiatives.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Oversaw daily operations to achieve high productivity levels.
- Promoted products effectively to increase sales.
- Resolved complaints efficiently, fostering customer loyalty.
- Managed challenging situations to ensure customer satisfaction.
- Demonstrated leadership skills in managing diverse teams.
- Motivated and engaged team members by proactively nurturing future talent through listening groups and one-on-ones.
- Developed contingency plans to ensure business continuity during unexpected events.
- Streamlined trading processes to enhance team efficiency.
- Managed diverse portfolio to secure profitable investments.
- Evaluated complex financial data to support accurate forecasting and planning.
- Delivered high-quality customer service by actively addressing concerns and inquiries.
- Applied critical thinking to assess problems, evaluate solutions, and make informed decisions.
- Partnered closely with key stakeholders across departments to improve customer experience and drive continuous improvement.
- Spearheaded cross-functional business projects, ensuring alignment with strategic objectives.
- Cultivated a productive work culture by encouraging teamwork.
Client Manager
Mango Direct Marketing
Bangor, Ards and North Down
2001.11 - 2016.02
- Identify and pursue commercial opportunities to ensure sales targets are consistently met and exceeded.
- Ensure adherence to all compliance deadlines, including operational, regulatory, and HR compliance. Regularly review audits to confirm KPIs remain aligned with company requirements.
- Analyse a range of performance and commercial reports to identify revenue‑generating opportunities and drive increased sales.
- Lead my department to exceed customer expectations, delivering year‑on‑year growth in conversion rates.
- Maintain strict P&L management, ensuring financial performance, cost control, and profitability targets are achieved.
- Liaise effectively with directors and key stakeholders, leveraging my strengths to support strategic objectives and overall company success.
Education
NVQ Level 3 - health and social care
City & Guilds
1992.09 - 1993.04
Skills
- Motivational leadership
- Staff training and development
- Strategic planning
- Project Management
- Process Improvement
- Outstanding customer service
- Stakeholder communication
- Customer relationship building
- Client account management
References
References available upon request.
Timeline
Customer Service Manager
Sainsbury’s
2016.02 - 2026.04
Client Manager
Mango Direct Marketing
2001.11 - 2016.02
NVQ Level 3 - health and social care
City & Guilds
1992.09 - 1993.04