George Thomas
London,Greenwich
Summary
Dynamic young adult with strengths in fostering positive customer experiences. Resolves enquiries and complaints efficiently, ensuring adherence to company standards and regulatory compliance. Enhances team performance through effective leadership and conflict resolution strategies.
Driven to get the most out of myself and other people in every way possible and alwalooking at howys to do things better. Young, ambitious, enthusiastic, fast learner and ready for a new challenge
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Entain
London
02.2025 - Current
- Managed the day-to-day operation of the store, ensuring excellent customer service, and a positive customer experience.
- Resolved customer enquiries and complaints professionally, ensuring issues were handled efficiently and to company standards.
- Ensured full compliance with gambling regulations, company policies, and responsible gambling procedures.
- Handled cash management, including tills, cash reconciliation, banking, and financial reporting.
Football Coach
volunteer
London
08.2023 - 06.2025
- Assisted the head coach in planning and delivering engaging football training sessions.
- Supported the development of players' technical skills, teamwork, and sportsmanship.
- Helped supervise players during training sessions and match days, ensuring a safe, positive environment.
- Provided encouragement and constructive feedback to improve player performance, confidence, and skills.
Education
Diploma of Higher Education - Sports Coaching and development
North Kent College
Dartford2026
GCSEs - GCSE
stationers crown woods academy
London, ENG2023
Skills
- Customer service
- Team building
- Conflict resolution
- Cash management
- Sports coaching
- Player development
- Event coordination
- Customer retention
- Motivational leadership
- Negotiation
- Positive attitude
- Leadership skills
- Creative thinking
- Time-management
- Decision making
- Active listening
- Effective communication
Timeline
Customer Service Manager
Entain
02.2025 - Current
Football Coach
volunteer
08.2023 - 06.2025
Diploma of Higher Education - Sports Coaching and development
North Kent College
GCSEs - GCSE
stationers crown woods academy