Maria Rainbird
BRANTHAM, MANNINGTREE,Suffolk
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
30
30
years of professional experience
3
3
years of post-secondary education
Work History
Administrator
East Suffolk and North Essex NHS Trust
Colchester, Essex
01.2023 - Current
- Interacted with staff, patients and their relatives professionally by phone, email and in-person to deliver accurate service information.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed duties to deliver on targets with accuracy and efficiency.
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
- Applied positive service approach to increase satisfaction levels.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Domiciliary Carer
Distinguished World
Clacton-on-Sea, Essex
12.2022 - Current
- Assisted service users with personal care including bathing, dressing, continence management and care of pressure areas.
- Produced Service user progress reports, enabling appropriate reviews and amendments to care plans.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Guaranteed continuity of service by maintaining individual service user records on mobile phone.
- Operated hoists to move clients in and out of bed.
- Planned client meal plans, shopped for ingredients and cooked meals.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Helped clients to carry out instructions recommended by health professionals.
- Aided clients with bedtime routines, washing and dressing.
- Adapted care activities in response to clients' mood, energy levels, and preferences.
- Assisted service users with household activities, such as bathing, cooking and home maintenance.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Delivered toileting support for clients with mobility issues.
- Promoted independence and physical activity, in line with service users' capabilities and preferences.
- Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
- Kept detailed records of care activities, condition changes and treatment responses.
- Eased anxiety of service users by establishing and maintaining positive morning and evening routines.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
Senior Carer
Manorcourt Homecare
Clacton-on-Sea, Essex
09.2020 - 11.2023
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Answered questions from clients, family members, and other carers.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Kept detailed records of care activities, condition changes and treatment responses.
- Maintained confidentiality and compliance standards for optimised patient care.
- Supervised and mentored carers.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Supported clients with personal care tasks including dressing, showering and toileting, maintaining respect and confidentiality throughout.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Submitted reports to manager regarding status of client.
- Minimised care continuity issues by keeping thorough, accurate records.
- Organised activities and exercises to promote physical and mental well-being.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Aided clients with nightly routines to establish effective habits.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured prescribed medications were safely stored and correctly administered to maintain patient health.
- Maintained a clean, hygienic living environment for clients.
- Applied positive customer service approach to increase satisfaction levels.
- Displayed energy and enthusiasm in fast-paced environment.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Personal assistant to the managing director
Sound and Vision Electrical Appliance Retail
Frinton on Sea, Essex
09.2016 - 08.2020
- Purchased office supplies to maintain consistent inventory.
- Provided continuous and efficient planning and administrative support to reduce Managing Director workload.
- Managed digital mailbox, delivered mail and telephone messages.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Documented data and stored important records on database.
- Assisted Managing Director with administrative tasks, including productivity tracking and expense claim processing.
- Drafted contracts and purchase orders for team.
- Introduced and maintained digital filing system, reducing costs through cloud-based storage.
- Scheduled meetings, conferences and appointments.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Generated and distributed client contracts and correspondence to maintain strong relationships.
- Screened incoming phone calls and relayed detailed messages.
- Used Microsoft Word and Adobe InDesign to prepare formal documents, including proposals and pitch presentations.
- Proofed and edited publications in Adobe and Microsoft suite.
- Handled personal and confidential client and HR matters with utmost discretion.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Copied, scanned and faxed documents to assigned recipients.
- Relieved Managing Director of secretarial tasks by drafting correspondence and reviewing contracts.
- Wrote business correspondence and technical letters.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Conducted research and gathered information from multiple sources to present clear results.
- Processed invoices and payment runs with complete accuracy.
Retail sales associate
R L Mann
Frinton on Sea, Essex
09.2012 - 09.2016
- Minimised opportunities for theft through attentive, proactive customer service.
- Requested and checked customer IDs at checkout for age-restricted products.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Tagged products quickly and accurately with price tags and stickers.
- Unpacked deliveries quickly to maximise customer sales opportunities.
Warehouse Manager
Monster Print
Clacton-on-Sea, Essex
01.2009 - 09.2012
- Worked with supply chain professionals to monitor and replenish inventory levels.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Expertly handled employee conflicts in line with company procedures, addressing issues and preventing recurrence.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
- Coordinated dispatching of transport vehicles distributing goods.
- Reduced safety hazards and fostered sustainability through careful sorting and disposal of refuse and recyclables.
- Monitored and improved picking accuracy, productivity and cycle time by conducting ABC analysis and order profiling.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Implemented and enforced internal policies and procedures for entire logistics department.
- Enhanced picking and packing output through targeted team coaching and feedback.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
Registered nurse
NHS
Orsett, Basildon and Clacton Hospitals, Essex
04.1994 - 12.2008
- Educated and counselled patients on diagnoses, chronic disease management and treatment plans.
- Informed patients and caregivers on diagnoses, treatment plans and options, chronic disease management and wound management.
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Conducted invasive and non-invasive procedures, managing central lines and catheters.
- Assessed, planned and implemented treatments with precision and care, prioritising patient wellbeing.
- Fostered relationships between nursing teams and patients.
- Diligently carried out clinical assessments to provide optimal pre- and post-operative care.
- Implemented and maintained core measures in patient safety, patient satisfaction and holistic approaches to nursing.
- Ensured adequate pain relief for all patients as needed.
- Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
- Coordinated nursing staff rotas and meetings to achieve consistent coverage.
- Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Evaluated patient care needs, prioritised treatment and maintained patient flow.
- Dispensed medications and administered pharmacological and non-pharmacological interventions via IVs, subcutaneous and intramuscular injections, as well as orally or rectally.
- Prepared patients for surgery by following strict hygiene and fasting procedures.
- Monitored, assessed and recorded patient condition and coordinated patient discharge planning.
- Monitored patient vitals and necessary signs.
- Trained new staff to meet patient service goals and champion standards of care.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
- Changed bandages, catheters and tracheostomies on regular basis.
- Delivered life support with updated first aid and CPR training.
- Administered medication with meticulous attention to detail.
- Tested glucose and administered injections.
- Oversaw, trained and mentored student and junior nursing staff.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Interviewed patients to obtain medical information and measure vital signs, weight and height.
- Participated in health education programmes and nurse education activities in clinical and community settings.
- Disposed of samples and hazardous waste to prevent infection.
- Skilfully performed suture removals for patients of all ages.
- Provided organisational leadership to establish patient care benchmarks, standards and best practices to deliver consistent care.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Collaborated with doctors to plan post-treatment home care.
- Managed patient discharges, providing relevant follow-up care advice with required prescriptions and medication.
Education
Registered General Nurse - Nursing
Orsett School of Nursing
Essex 04.1991 - 04.1994
Skills
- Ability to prioritize
- Reporting and documentation
- Public Relations
- Time management
Affiliations
- Reading
- Walking
- Animals
Timeline
Administrator
East Suffolk and North Essex NHS Trust
01.2023 - Current
Domiciliary Carer
Distinguished World
12.2022 - Current
Senior Carer
Manorcourt Homecare
09.2020 - 11.2023
Personal assistant to the managing director
Sound and Vision Electrical Appliance Retail
09.2016 - 08.2020
Retail sales associate
R L Mann
09.2012 - 09.2016
Warehouse Manager
Monster Print
01.2009 - 09.2012
Registered nurse
NHS
04.1994 - 12.2008
Registered General Nurse - Nursing
Orsett School of Nursing
04.1991 - 04.1994
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