Laura Eriera
Manningtree,Essex
Summary
I am a highly motivated and adaptable professional with extensive experience as a Personal Assistant and Operations Manager. With a proven track record of delivering executive level support and managing day to day operations, I excel in streamlining processes, optimising workflows, and fostering productive team environments. My strong organisational skills, attention to detail, and ability to handle multiple priorities enable me to provide seamless support to senior leadership while driving operational excellence.
As a Personal Assistant, I have demonstrated expertise in diary management, travel coordination, event planning, and stakeholder communication. As an Operations Manager, I bring a strategic approach to team leadership, procurement, project management, and compliance with health and safety standards. Passionate about efficiency and collaboration, I am dedicated to achieving exceptional outcomes for both leadership and team operations.
Overview
20
20
years of professional experience
2005
2005
years of post-secondary education
Work history
Operations Manager
UK Networks Services
05.2024 - 01.2025
- Manage day-to-day operations of the electrical control panel division, ensuring all projects are delivered on time, within budget, and to high-quality standards
- Lead a team, providing training, mentoring, and performance management to ensure continuous professional development and productivity
- Develop and implement new processes, such as a structured stock management system, resulting in increased operational efficiency and reduced errors
- Oversee the scheduling and allocation of resources for ongoing projects, ensuring smooth collaboration between workshop teams and office staff
- Conduct regular risk assessments, implement safety protocols, and ensure adherence to health and safety standards across the workshop and office
- Build and maintain relationships with suppliers, contractors, and clients, ensuring the timely delivery of materials and services
- Prepare and analyse key operational data to provide insights for leadership decision making and to identify areas for improvement
- Ensure accurate stock taking, goods receipting, and reconciliation of inventory to prevent delays in production
- Assist in budget planning and cost control, ensuring financial targets are met without compromising on quality
- Organize team meetings, workshops, and company-wide events, including logistics, catering, and presentations
- Act as a first point of contact for operational challenges, resolving issues quickly and effectively to maintain productivity
Personal Assistant to Managing Director
eSmart Networks Ltd/TriConnex
04.2022 - 05.2024
- Provided comprehensive support to the Managing Director and Executive Management Team, managing diaries, correspondence, and meeting preparation
- Led the coordination of key events, including internal charity fundraisers, social gatherings, and large-scale company off-sites for up to 120 attendees
- Attending the weekly management meeting to take actions and oversee the actions to completion
- Working closely with the Finance Director to minute and assist with monthly Commercial Reviews and monitoring/chasing up on actions
- Arranged domestic and international travel for executives, ensuring all logistics were organised to a high standard
- Prepared detailed board packs, reports, and presentations using Microsoft Word, Excel, and PowerPoint
- Acted as the first point of contact for the office, managing incoming correspondence and liaising with stakeholders
- Manage incoming correspondence for the office
- Meeting room management including catering
- Reconciled expenses and company credit cards for executives, ensuring compliance with company policies
Engineering/Technical Assistant
EDF Energy/UK Power Networks
08.2008 - 03.2022
- Managing the regulatory requirements (GSoP) in delivery on all NE London Connection Projects
- Inputting and maintaining dates into a system designed to measure performance on the delivery of projects
- Auditing and completing checks to ensure we are compliant before data is submitted to OFGEM
- Liaising with management team to fact find on process breakdowns to help improve for the future
- Running daily reports and analysing data to send out and update systems as required
- Contact customers upon receipt of workpacks from design teams
- Managing diaries
- Organising meetings and appointments
- Booking venues
- Arranging catering
- Booking travel, transport and accommodation
- Logging and allocating or new projects being received in department
- Attending monthly finance meetings on overspent projects
- Maintain staffs’ competency records
- Interrogating project costs in SAP, taking appropriate action in respect of misallocated costs
- Raising purchase orders
- Absence and holiday recording and reporting
- Scheduling field staff via different systems over the years, SAP, OPS, Excel
- Updating project records
- Producing reports in SAP and comparing project data
- Co-ordinate PPE requirements and maintain records
- Order and maintain stationery and maintain records
- Process timesheets, expenses etc
- And maintain records
- Process parking fines received by field staff and management
- Receiving and recording of external customer queries via telephone or email
- Actively promoting and pursuing the safety principles of the company
- Assist with customer complaints within the department
- Training other departments and areas on SAP and new systems implemented into the business over the years
- General business support tasks as required
Matchday Steward
Chelsea Football Club
04.2006 - 05.2009
Stock Control Assistant
DHL
04.2008 - 08.2008
Settlement Admin/Postal Clerk
Capita Fiduciary Group
03.2007 - 04.2008
Stock Control Assistant
Tesco
07.2005 - 03.2007
Education
GCSE grades B - D -
Ockendon Secondary School
A/AS Levels - IT & Media
Havering College
Electrical Engineering - undefined
Basingstoke College
References
Available upon request
Timeline
Operations Manager
UK Networks Services
05.2024 - 01.2025
Personal Assistant to Managing Director
eSmart Networks Ltd/TriConnex
04.2022 - 05.2024
Engineering/Technical Assistant
EDF Energy/UK Power Networks
08.2008 - 03.2022
Stock Control Assistant
DHL
04.2008 - 08.2008
Settlement Admin/Postal Clerk
Capita Fiduciary Group
03.2007 - 04.2008
Matchday Steward
Chelsea Football Club
04.2006 - 05.2009
Stock Control Assistant
Tesco
07.2005 - 03.2007
A/AS Levels - IT & Media
Havering College
Electrical Engineering - undefined
Basingstoke College
GCSE grades B - D -
Ockendon Secondary School
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