Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Affiliations
Accomplishments
Languages
Timeline
Generic

Maria Martins

Chatteris,Cambridgeshire

Summary

A marketing professional with expertise in marketing automation, customer feedback collection, and brand awareness building. Demonstrates proficiency in direct mail campaigns, online community engagement, and sales collateral development. Skilled in database marketing and committed to enhancing brand visibility through innovative strategies.

Overview

26
26
years of professional experience

Work history

Administrator

May Gurney
Huntingdon, Cambridgeshire
  • Control of microbial growth on food products and liquids sent for testing to the laboratory.
  • Conduct scientific experiments to detect bacteria such as salmonella, listeria, e-coli 157.
  • Act as the first point of contact for customers wishing to make appointments for the installation of water meters.
  • Liaise with members of the May Gurney team and Anglian Water Contract Managers to ensure that all the requirements for specific jobs are met.
  • Work efficiently and effectively to ensure that personal and team targets in a time pressured environment are met.
  • Take initiative on dealing with complaints to ensure that suitable resolutions are provided.
  • Utilise the specific data management systems and ensure that details are recorded accurately to ensure a smooth process.
  • Maintain a sterile environment.
  • Plan effectively, ahead of time, for tasks to be carried out, ensuring that all necessary equipment is available and returned when the task is completed.
  • Maintain accurate records of experiments conducted.
  • Regularly update knowledge and procedures to ensure compliance with recommended practices.
  • The main aspects of this position that I have particularly enjoyed have been the daily customer contact and working as part of a team to ensure that the best possible customer service is provided in a timely manner.
  • Desire for a new challenge.

Technical Sales Support/ Marketing Associate

Industrial Inkjet Ltd
Swavesey, Cambridgeshire
08.2017 - 08.2025
  • Led cross-functional teams to ensure successful campaign rollouts.
  • Fostered a strong relationship with clients by providing timely updates and reports on campaign performance.
  • Optimised mobile marketing efforts based on analytics data insights.
  • Maintained up-to-date knowledge of industry trends to stay ahead of competitors in the market place.
  • Analysed digital data to draw key recommendations around website optimisation.
  • Developed compelling product descriptions for increased online traffic.
  • Fostered strong relationships with key stakeholders through networking activities.
  • Collaborated on cross-promotional initiatives with business partners, driving mutual growth.
  • Worked closely with sales teams to generate leads through strategic email campaigns.
  • Collaborated with R and D teams to understand product intricacies better; relayed this information effectively to the sales team.
  • Handled contract negotiations wisely; safeguarded company interests whilst fulfilling client expectations effectively.
  • Travelled extensively for face-to-face meetings with clients; built strong professional relationships through direct interaction.
  • Supported sales team to improve deal closure rate with expert product knowledge.
  • Enhanced customer relationships by providing technical support for product enquiries.
  • Solved contentious client issues, fostering trust and loyalty.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.
  • Drafted professional contract proposals persuading potential partners towards favourable terms.
  • Ensured timely completion of contracts, contributing to customer satisfaction.
  • Collaborated with management on strategic planning related to contracts.

Quality Control Technologist/Factory Operative

Alan Bartlett and Sons
Chatteris, Cambridgeshire
10.2007 - 10.2009
  • Chemical and physical testing of Raw Materials, Work in Progress Materials and Final Products.
  • Work within a team in a time pressured environment to ensure an efficient service and a safe product is delivered to the customer.
  • Liaise with team leaders to ensure all team members are achieving the tasks set out to the correct specifications.
  • Offer support to colleagues with poor English to ensure that they are fully involved as members of the team to create an inclusive environment, for example, explaining specifications/completing forms/improving their English generally.
  • Inform team leaders of any corrective actions required as soon as they become apparent.
  • Reason for leaving: Desire for a role within an office environment during normal office hours.

Volunteer Community Support Officer/Translator

Cambridgeshire Constabulary
Huntingdon/Chatteris
11.2006 - 10.2007
  • Engage with the community to ensure a positive two way relationship is fostered with the Constabulary.
  • Patrol Huntingdon and Chatteris on foot to gain greater physical contact with the communities and give them more of an opportunity to discuss issues affecting them.
  • Talk to local youths about appropriate behaviour to bring about a better understanding of the impact of certain actions on other members of the community.
  • With regard to anti-social behaviour, organise meetings with parents/children/counsellors and act as a mediator to resolve issues in both the short and long term.
  • Act as translator for members of the community who only speak Portuguese/Spanish in both informal and formal situations (for example, in the courtroom).
  • Engage minority groups in local events in order to strengthen their sense of inclusion within the community.
  • Maintain accurate records of daily patrols/incidents in order to ensure transparency.
  • Attend local events out of working hours to support those in the local community.
  • Reason for leaving: Alteration in shift pattern was not compatible with childcare for my young son.

Eclipse Scientific Group
11.2006 - 10.2007
  • Control of microbial growth on food products and liquids sent for testing to the laboratory.
  • Conduct scientific experiments to detect bacteria such as salmonella, listeria, e-coli 157.
  • Maintain a sterile environment.
  • Plan effectively, ahead of time, for tasks to be carried out, ensuring that all necessary equipment is available and returned when the task is completed.
  • Maintain accurate records of experiments conducted.
  • Regularly update knowledge and procedures to ensure compliance with recommended practices.
  • Reason for leaving: Alteration in shift pattern was not compatible with childcare for my young son.

QC Technologist

Knights of Norfolk Ltd
Gooderstone, Norfolk
01.2000 - 01.2005
  • Chemical and physical testing of Raw Materials, Work in Progress Materials and Final Products.
  • Control Point Monitoring and Recording of all aspects of Chilled Ready to Eat Vegetable Products in a High Risk Production Unit.
  • Collation and collection of samples for Microbiological and Chemical Testing.

Education

BA Business - Hotel Management covering English, Sommelier Studies, Restaurant and Hotel Management, Food Hygiene, Food Safety, Health & Safety, Accountancy Studies

Escola Superior de Hotelaria
Portugal
09/1998 - 01/2000

Secondary education courses - Marketing, Computer Studies, Food Hygiene, Food Technology, Nutrition, Health and Safety in the Workplace, Mathematics, French, Physics, Chemistry, Management Studies – an Introduction, Communications Studies

Casa Pia de Lisboa – Colegio Pina Manique
Portugal
09.1990 - 1 1998

Primary education - undefined

Casa Pia de Lisboa – Colegio Nuno Alvares Pereira
09.1987 - 7 1990

SVQ Level 3 - Physical Skills and International

Duque of Edinburgh `awards
Lisbon Portugal
09/1995 - 10/2019

Skills

  • Marketing automation understanding
  • Customer feedback collection
  • Brand awareness building
  • Direct mail campaigns
  • Online community engagement
  • Brand awareness raising
  • Sales collateral development
  • Database Marketing

Personal Information

Date of birth: 10/22/80

Custom

07747402545

Affiliations

  • Judo. Music- Saxophone player. Work with children who need support.

Accomplishments

Duque of Edinburgh awards - Bronze, silver and Gold

Languages

Portuguese
Intermediate
Spanish
Elementary

Timeline

Technical Sales Support/ Marketing Associate

Industrial Inkjet Ltd
08.2017 - 08.2025

Quality Control Technologist/Factory Operative

Alan Bartlett and Sons
10.2007 - 10.2009

Volunteer Community Support Officer/Translator

Cambridgeshire Constabulary
11.2006 - 10.2007

Eclipse Scientific Group
11.2006 - 10.2007

QC Technologist

Knights of Norfolk Ltd
01.2000 - 01.2005

Secondary education courses - Marketing, Computer Studies, Food Hygiene, Food Technology, Nutrition, Health and Safety in the Workplace, Mathematics, French, Physics, Chemistry, Management Studies – an Introduction, Communications Studies

Casa Pia de Lisboa – Colegio Pina Manique
09.1990 - 1 1998

Primary education - undefined

Casa Pia de Lisboa – Colegio Nuno Alvares Pereira
09.1987 - 7 1990

Administrator

May Gurney

BA Business - Hotel Management covering English, Sommelier Studies, Restaurant and Hotel Management, Food Hygiene, Food Safety, Health & Safety, Accountancy Studies

Escola Superior de Hotelaria
09/1998 - 01/2000

SVQ Level 3 - Physical Skills and International

Duque of Edinburgh `awards
09/1995 - 10/2019

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Maria Martins