SHYAM BHAVSAR
Sileby,Leicestershire
Summary
Highly professional and detail-oriented professional with a proven ability to manage multiple priorities and maintain clear communication. Experienced in resolving complex issues independently and proactively, ensuring high standards of service and client satisfaction.
Overview
9
9
years of professional experience
2034
2034
years of post-secondary education
Work history
Operational administrator
Travis Perkins Plc (Divisional Office)
Leicester, Leicestershire
03.2021 - Current
- Raising branch paperwork as part of the customer returns process- Coordinating with branches to help resolve query actions.
- Issuing credits to speed up customer query resolution.
- Providing copy documents to customers where required- Runningreportsg on branch orders/stock levels.
- Distribution of reports to our branch network.
- Effectively supporting the branch network to increase operational efficiency.
- Keeping attention to detail and problem-solving at a high standard.
- Organised with the ability to plan workload, have an aptitude for figures, good IT skills, especially using spreadsheets.
Marketing / Executive Assistant
Groots Garden & Landscape Service Ltd
Leicester, Leicestershire
07.2022 - Current
- My role is to provide high-level administrative, organise meetings, file confidential data, and support to senior management.
- Marketing side, creating content for social media advertising, calling customers and applying sales, creating leaflets, business cards, and developing the website.
- Improving the SEO for Google business page and email marketing.
Customer Service Agent - Full Time
Next Plc. - Directory
Leicester
08.2019 - 02.2020
- ∙ Answering or making calls to clients to learn about and address their needs and complaints
- ∙ Responding efficiently and accurately to callers and explaining possible solutions
- ∙ Hitting daily targets of 80 calls and achieving 95% compliance on average
- ∙ Increased sales 20% weekly by cross-selling and up-selling items in stock
- ∙ Checking all data is correct of each customer to see delivery status of the items
- ∙ Transferring the customer to the enquiry team for returns and refunds
- ∙ Dealt with customers within 5 minutes beating companies target of 7.5minutes per call.
Customer Service Representative - Full Time
AT Management
Leicester
01.2019 - 07.2019
- ∙ Dealing with over 50 enquires a day solving Talk Talk customer issues
- ∙ Complaint handling experience in a professional manner
- ∙ A passion for providing high-quality customer service quick and efficiently
- ∙ Ability to assess information quickly to get the right result for the customer
- ∙ Take calls from customers who want to cancel their contract and retain them
- ∙ Friendly and professional call manner all times in all situations.
Mail Sorting - Full Time
Royal Mail
Atherstone
06.2018 - 12.2018
- ∙ From import sort out mail
- ∙ Export load pallets with counterbalance
- ∙ Unload pallet from trucks and lorries with pump truck
- ∙ Sort out international mails with different yolks
- ∙ Clean all areas of warehouse.
Cashier/Customer Assistant
Tesco Express
Leicester
05.2016 - 05.2018
- ∙ Worked independently and part of a team helping customers in their daily shopping
- ∙ Shelfing and restocking all products in store to be presentable and easy to access
- ∙ Cleaned all areas of the shop floor and bay area
- ∙ Made sure the products were in the right category
- ∙ Answered inbound calls daily to provide guidance in promotional prices.
Education
GCSEs - Maths, English Science, IT, Drama, Geography, Graphics, PE
Soar Valley Community College
Leicester, England 09.2006 - 08.2011
BTEC Level 3 - Science, public service & legal law
Gateway College
Leicester, England 09.2011 - 08.2014
CNST Skills Extended Cert L1 - Construction
Leicester College
Leicester 09.2023 - 07.2024
NVQ Level 2 - DIGITAL PROMOTION FOR BUSINESS
NCFE
United kingdom Skills
- Hardworking team player
- Time management
- Customer Service
- Overcome challenges
- Logical thinking
- Adapt to new environments
- Knowledge of all Microsoft Office and Outlook
- Organized leadership
- Efficient worker with adaptable progressing skills
- SEO proficiency
- Marketing automation understanding
- Branding expertise
- Content strategy formulation
- Board meeting preparation
- Decision-Making proficiency
- Time management mastery
- Budgeting expertise
- Executive support
- Business administration
- Data Entry
- Bookkeeping
Hobbies
- Reading
- Dining
- Yoga
- Hiking
- Cooking
- Martial Arts
- Football
- Action/ Comedy Movies
- Photography
- DIY
- Art
- Cooking
Languages
English
Elementary
Timeline
CNST Skills Extended Cert L1 - Construction
Leicester College
09.2023 - 07.2024
Marketing / Executive Assistant
Groots Garden & Landscape Service Ltd
07.2022 - Current
Operational administrator
Travis Perkins Plc (Divisional Office)
03.2021 - Current
Customer Service Agent - Full Time
Next Plc. - Directory
08.2019 - 02.2020
Customer Service Representative - Full Time
AT Management
01.2019 - 07.2019
Mail Sorting - Full Time
Royal Mail
06.2018 - 12.2018
Cashier/Customer Assistant
Tesco Express
05.2016 - 05.2018
BTEC Level 3 - Science, public service & legal law
Gateway College
09.2011 - 08.2014
GCSEs - Maths, English Science, IT, Drama, Geography, Graphics, PE
Soar Valley Community College
09.2006 - 08.2011
NVQ Level 2 - DIGITAL PROMOTION FOR BUSINESS
NCFE
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