Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maria Mac Gregor

London ,UK

Summary

Experienced trilingual professional with a solid international background in customer relationship management software, sales data analysis, and brand development. Adept at content creation, social media management, and utilising Microsoft Office software. Proficient in Google Analytics and customer service, with excellent interpersonal communication skills and cultural awareness. Demonstrates global adaptability and resourcefulness in all tasks.

Overview

4
4
years of professional experience

Work History

Front of House Team Member

CDMX Tacos
London
02.2025 - Current
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Facilitated positive dining experiences by providing excellent customer service.

Online Spanish Teacher

Freelance
London
08.2024 - Current
  • Conducted parent-teacher meetings, discussing student progress and areas of improvement.
  • Adapted teaching style according to individual student needs, ensuring maximum learning efficiency.
  • Provided one-on-one tutoring to students requiring additional help in Spanish language studies.

Marketing Intern

MexGrocer UK
Luton
10.2024 - 01.2025
  • Enhanced customer engagement with creation of regular blog posts and newsletters.
  • Collaborated on budget planning processes whilst maintaining cost efficiency measures.
  • Coordinated with sales team for product promotion strategies.
  • Promoted brand activity at public and industry events to build awareness.
  • Conducted market research to understand customer base and enhance products.

Social Media Assistant

Luna de Oriente
Guadalajara , Mexico
06.2023 - 09.2024
  • Conducted regular audits of social media accounts, ensuring optimal performance.
  • Monitored analytics with social media tools, optimising future content strategies.
  • Responded promptly to customer enquiries, improving consumer relations and satisfaction.
  • Oversaw daily management of social media accounts across five platforms.
  • Conducted market research to understand customer base and enhance products.

English Teaching Assistant

TAPIF
Lyon , France
09.2022 - 05.2023
  • Tailored coursework based on individual learning styles for maximised pupil comprehension.
  • Collaborated closely with lead teacher on curriculum planning and execution for streamlined teaching processes observed.

Sales and Customer Service Representative

Black Bear Travel
Guadalajara , Mexico
01.2022 - 06.2022
  • Implemented CRM systems to streamline booking operations.
  • Handled customer complaints promptly and effectively, maintaining company reputation.
  • Monitored financial transactions and travel supply inventory using Excel.
  • Coordinated holiday packages tailored to clients' needs, improving satisfaction levels.

Retail Sales Associate

LG Retail Enterprises
San Diego , United States
04.2021 - 12.2021
  • Operated till system and ensuring accurate transactions.
  • Conducted inventory checks to ensure stock accuracy.
  • Assisted in visual merchandising, improving shop floor appeal.
  • Supported marketing initiatives by setting up promotional displays.
  • Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.

Education

Master of Science - International Business

Kingston University
Kingston upon Thames
09/2024 -

Bachelor of Arts - International Relations

ITESO
Guadalajara, Mexico
01/2018 - 07/2022

Skills

  • Customer relationship management software
  • Sales data analysis
  • Brand development
  • Content creation
  • Microsoft Excel planning spreadsheets
  • Google Analytics
  • Foreign Language Teaching
  • Social media management
  • Customer Service
  • Cultural awareness
  • Interpersonal communication
  • Resourcefulness

Languages

English
Native
Spanish
Native
French
Fluent
Italian
Advanced

References

References available upon request.

Timeline

Front of House Team Member

CDMX Tacos
02.2025 - Current

Marketing Intern

MexGrocer UK
10.2024 - 01.2025

Online Spanish Teacher

Freelance
08.2024 - Current

Social Media Assistant

Luna de Oriente
06.2023 - 09.2024

English Teaching Assistant

TAPIF
09.2022 - 05.2023

Sales and Customer Service Representative

Black Bear Travel
01.2022 - 06.2022

Retail Sales Associate

LG Retail Enterprises
04.2021 - 12.2021

Master of Science - International Business

Kingston University
09/2024 -

Bachelor of Arts - International Relations

ITESO
01/2018 - 07/2022

Similar Profiles

CREATE PROFILE
Maria Mac Gregor