Zac Cruz
Bolton,Greater Manchester
Summary
Motivated professional with extensive experience in customer care and administration. Proven public speaking and engagement skills enhance team collaboration and operational efficiency. Committed to self-improvement and leadership, ensuring organized and calm operations. Experienced in self-directed learning, including teaching guitar skills.
Overview
6
6
years of professional experience
Work History
Front of House Team Member
J D Wetherspoon plc
03.2020 - 01.2023
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Greeted visitors warmly, ensuring a positive first impression and reinforcing the welcoming atmosphere.
- Assisted team members during rush hours, enhancing service delivery and fostering teamwork in a fast-paced environment.
- Processed payments accurately, handling cash.
Personal Assistant
360-QA
01.2023 - 03.2024
- Provide administrative support to the CTO, directed and maintained the CTO's calendar; including scheduling appointments and meetings.
- Maintained discretion when handling sensitive information, ensuring compliance with data protection regulations and company policies.
- Wrote and edited content for social channels and platforms, managing production and distribution of marketing material while conducting website management and SEO optimisation based on trend research.
Customer Service
Cosatto ltd.
03.2024 - 01.2025
- Provided exceptional customer service, addressing enquiries and resolving issues swiftly.
- Managed customer, merchant, and business inquiries, resolving complex issues to ensure seamless client experiences through phone and face-to-face interactions.
- Facilitated customer interactions throughout pre-sale and post-sale phases, enhancing overall customer satisfaction.
- Trained new hostesses on operational protocols, emphasising customer service excellence.
- Trained new staff on butchery techniques and customer service excellence.
B2B Sales
Benchmark International Capital Partners
04.2025 - 03.2026
- Facilitated mid-market sell-side transactions through comprehensive financial valuations and identification of key value drivers for business owners, enhancing deal readiness and value realisation.
- Developed and implemented strategic B2B sales plans to drive revenue growth and market expansion.
Internal Sales Executive- IT, Telecoms & Security
Cleartech Communications
05.2026 - Current
- Implement CRM systems to track leads, follow-ups, and sales conversions.
- Prepare and present sales pitches to prospective clients to secure new business.
Education
BTEC - Media (Merit), Travel and Tourism (Distinction), Greek and Roman classical literature studies (A)
Thornleigh Salesian College Sixth Form
01-2016
GCSE's - Grades A-C including Maths, Science, English and Geography
Thornleigh Salesian College
Bolton 01-2014
Skills
- Design software basics
- Advanced design software
- SEO,SEM, CRM & Social media management
- Customer service
- Digital marketing management
- Basic design software
- Intricate design software
Professional Summary
Trained and experienced in using/ Instructing basic and advanced office software (I.e., Teams, PowerBI etc.), Experienced in both basic design software (Lightroom etc.) as well as proficiency with intricate design software (Photoshop, InDesign etc.), Accurate data entry and analysis (Azure DevOps, Lists, Excel etc.), Ability to read and comprehend data and analytics from multiple sources, Experienced in use of multiple social channel hubs, Experienced in use of web design tools, Business profile management, partnership applications and SEO/SEM/ CRM management.
Timeline
Internal Sales Executive- IT, Telecoms & Security
Cleartech Communications
05.2026 - Current
B2B Sales
Benchmark International Capital Partners
04.2025 - 03.2026
Customer Service
Cosatto ltd.
03.2024 - 01.2025
Personal Assistant
360-QA
01.2023 - 03.2024
Front of House Team Member
J D Wetherspoon plc
03.2020 - 01.2023
BTEC - Media (Merit), Travel and Tourism (Distinction), Greek and Roman classical literature studies (A)
Thornleigh Salesian College Sixth Form
GCSE's - Grades A-C including Maths, Science, English and Geography
Thornleigh Salesian College