Mizanul Miah
Bedford,Bedfordshire
Summary
I am a perceptive professional with solid analytical and critical thinking skills. I am quick to learn the ropes and determined to refine and sharpen skills needed for my future career. I am aspiring to achieve long-term success and create an impactful workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Front of house team member
New Bombay
Bedford, Bedfordshire
12.2019 - Current
- Communicated daily specials, promotions and recommended menu items when taking customer orders
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Welcomed restaurant guests with warm, polite and friendly smile, guiding customers to seating and providing menus
- Verified all products were stocked, maintained and prepared according to company's high-quality standards
- Managed schedule for restaurant staff, planning depending on busy periods, contacted hours and budgets
- Simultaneously enhancing customer service and verbal communication skills
- Demonstrated high standards of financial transaction management by producing receipts and collecting cash and card payments to ensure seamless cash flow
IT Support Apprentice
Berry Global
Rushden, Northamptonshire
06.2022 - 06.2024
- Identifying user issues, diagnosing problems and delivering workable solutions via phone and email
- Managing incidents and requests via tickets
- Provide technical support to both internal and external stakeholders experiencing technical issues with hardware or software systems
- Building and imaging laptops, desktops and thin clients within the company policy to many users and sites across Europe, Middle East, India and Africa
- Supporting a range of devices from laptops, thin clients and desktops to printers and smartphones
- Troubleshooting software including Microsoft Office 365, Active Directory, Citrix, Windows 10 and Windows 11
- Use of Active Directory to access DHCP for adding printers to company network and sites all over Europe, Middle East, India and Africa
- Administration of Processing New Users and Leavers via PowerShell scripting
- Logging work activities, things learned and other items for progress tracking and reference purposes
Education
QA Apprenticeship - IT SUPPORT APPRENTICE
A-Levels - Information Technology
Biddenham International School and Sports College
Bedford, BDF 09/2020 - 08/2021
GCSEs - Mathematics
Biddenham International School and Sports College
Bedford, BDFGCSEs - Information Technology
Biddenham International School and Sports College
Bedford, BDFGCSEs - Business Studies
Biddenham International School and Sports College
Bedford, BDFSkills
- Antivirus software installation
- Application installation
- Mobile device troubleshooting
- Software update installation
- User account setup
- Hardware maintenance
- Desktop support
- Active Directory
- Invoicing
- Staff recruitment
- Staff mentoring
- Brand management
- Team leadership
- Customer-facing leadership
- Bookkeeping
- Issue and conflict resolution
- Customer relationship building
- Staff appraisals
- Task delegation
- Priority management
- Outstanding customer service
References
Available upon request.
Certification
9602-12 Level 3 End-point Assessment for ST0973/AP01 Information Communication Technician – Support Technician (Distinction)
Issuer: City & Guilds
Timeline
IT Support Apprentice
Berry Global
06.2022 - 06.2024
Front of house team member
New Bombay
12.2019 - Current
GCSEs - Mathematics
Biddenham International School and Sports College
GCSEs - Information Technology
Biddenham International School and Sports College
GCSEs - Business Studies
Biddenham International School and Sports College
QA Apprenticeship - IT SUPPORT APPRENTICE
A-Levels - Information Technology
Biddenham International School and Sports College
09/2020 - 08/2021
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