Maria Harris-Sutton

• Support delivery of match-day hospitality, private events, and corporate functions in a high-volume venue
• Provide exceptional guest experience while maintaining commercial awareness of upselling food and beverage offerings
• Assist in ensuring event spaces are prepared according to client requirements and communicated specifications
• Work closely with bar, kitchen, and operations teams to ensure smooth service delivery
• Handle customer queries and resolve issues promptly and professionally
• Maintain compliance with Health & Safety standards and venue policies
• Contribute to a positive, professional atmosphere aligned with club values

Working in this environment has given me direct insight into large-scale event operations, client expectations, and the importance of clear communication between sales and delivery teams.

• Manage incoming client enquiries, ensuring briefs are delivered to maximise commercial opportunities and profitability
• Convert enquiries into confirmed bookings through strong communication, relationship building, and value-led sales techniques
• Upsell additional services including extended shoot time, post-production packages, and creative direction
• Manage project costs to maximise profit margins
• Oversee full project lifecycle from enquiry through to contract agreement, shoot delivery, invoicing, and payment collection
• Work closely with stylists, production teams, agencies, and clients to ensure clear communication of project requirements
• Conduct client meetings (virtual and in-person) to present concepts and secure bookings
• Maintain accurate booking records, contracts, invoices, and financial tracking
• Organise shoot logistics including studio bookings, transport, props, and equipment
• Build long-term client relationships, generating repeat business and referrals
• Conduct post-project reviews with clients to strengthen future working relationships

This role has strengthened my commercial awareness, negotiation skills, ability to hit revenue targets, and confidence in handling clients professionally from first enquiry to final delivery.

• Proactively drove sales in a target-focused retail environment
• Built rapport with customers to understand needs and maximise purchase value
• Worked towards individual and store KPI targets
• Processed transactions and maintained accurate till records
• Supported visual merchandising to enhance sales performance

• Delivered professional and enthusiastic customer service
• Assisted with store opening and closing procedures
• Managed stock levels and online order processing
• Worked collaboratively to achieve sales and customer satisfaction targets