Holllie Williams
St Ives,Cornwall
Summary
Dedicated hospitality professional with expertise in tea and coffee brewing, alcohol serving, and customer service. Proficient in safe manual handling, cash handling, and executing opening and closing procedures. Skilled in upselling to enhance customer satisfaction and business revenue. Committed to delivering exceptional service while pursuing opportunities for career advancement within the hospitality industry.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
waitress/ bar team member
Tregenna Castle
St Ives, Cornwall
2025.06 - 2025.12
- Take accurate food and drinks orders, ordering software, order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
Bar staff member
Sloop inn
St Ives, Cornwall
2022.07 - 2024.10
- Served customers to offer a friendly atmosphere.
- Restocked bar efficiently during busy periods.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Ensured customer satisfaction by providing excellent service.
- Engaged in upselling techniques, boosting sales revenue.
Bar/ waitressing
Lifeboat inn
St Ives, Cornwall
2013.03 - 2018.02
- Carried out daily opening and closing duties.
- Resolved customer complaints amicably.
- Enhanced customer satisfaction by promptly serving drinks and meals.
- Delivered friendly and efficient service.
Education
Diploma of Higher Education - Business studies Diploma
Truro College
Truro 2013.09 - 2015.07
GCSEs - School GCSEs
St. ives Secondary school
St Ives, Cornwall 2007.09 - 2012.07
Skills
- Tea and coffee brewing
- Alcohol serving certification
- Safe manual handling
- Customer Service
- Cash handling
- Opening and closing procedures
- Upselling
Affiliations
- Dog walking
Custom
I have lived in St.ives all my life, 29 years old , single mum with a 7 year old son
I am a happy and outgoing person, i feel i have excellent customer service skills,
I have 13 years off hospitality experience.
my availability is im happy to do breakfast shifts whilst my son is at school he is with his dad from Wednesday to Sunday so those days between i am happy to do split shifts the only day i cant do is Sundays as i have no childcare
Timeline
waitress/ bar team member
Tregenna Castle
2025.06 - 2025.12
Bar staff member
Sloop inn
2022.07 - 2024.10
Diploma of Higher Education - Business studies Diploma
Truro College
2013.09 - 2015.07
Bar/ waitressing
Lifeboat inn
2013.03 - 2018.02
GCSEs - School GCSEs
St. ives Secondary school
2007.09 - 2012.07