Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Margaret Kiernan

Driffield,East Riding of Yorkshire

Summary

Accomplished Retail Assistant, well-versed in delivering high levels of customer service for an optimum sales experience. As passionate in maintaining beautifully, well-stocked store displays as in exceeding customer satisfaction expectations. I try hard to promote products and increase revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Reliable and upbeat retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and strong work ethic.

Overview

21
21
years of professional experience

Work History

Lead Volunteer

Sue Ryder Charity Shop
Driffield, East Riding of Yorkshire
06.2023 - Current
  • Promote sales by guiding customers to desirable goods
  • Form positive relations with customers and staff
  • Store opening and closing
  • Accurate money handling
  • Oversee clear, accurate pricing for outgoing stock.
  • Process and price new items to optimise customer interest.
  • Coordinated in-store displays according to promotional plans outlined by vendors.

Theatre nursing sister

York Teaching Hospital NHS Foundation Trust
York, North Yorkshire
10.2012 - 05.2023
  • Implemented evidence-based practices in the operating theatre
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Monitored patients' responses to treatments and adjusted treatment plans to counteract negative effects.
  • Ordered and executed tests, analyses and diagnostic images to guide diagnostics and treatment of different conditions.
  • Oversaw and delegated work activities for junior practitioners and support staff.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Deputy operating theatre manager

Spire Healthcare
Hull, East Yorkshire
08.2002 - 09.2012
  • Maintained strong working relationships with colleagues and senior management.
  • Planned medium to long-term business targets to optimise company performance and growth.
  • Guaranteed departmental efficiencies by monitoring medical supply needs.
  • Improved patient outcomes, prioritising care according to urgency of patient needs and available resources.
  • Implemented infection control measures for improved hygiene and reduced risk.
  • Promoted patient privacy and dignity for professional, compassionate clinical support.

Education

Diploma of Higher Education - Nursing

School of nursing
Harrogate, North Yorkshire
04/1984 - 05/1986

NVQ Level 4 - Management of change

University of Huddersfield
Huddersfield
03/2006 - /2007

Diploma of Higher Education - Nursing RGN level1

Nottingham University Academy of Science and Technology
Nottingham
04/2002 - 04/2003

NVQ Level 4 - Mentorship

University of Huddersfield
Huddersfield
02/2005 - 10/2005

NVQ Level 4 - Advanced scrub practitioner

University of Huddersfield
Huddersfield
01/2009 - 08/2009

NVQ Level 4 - Auditor

SGS Berkeley Green UTC
Berkeley
02/2010 - 07/2010

NVQ Level 4 - NVQ assessor

University of Huddersfield
Huddersfield
04/2011 - 11/2011

Skills

  • Interpersonal communication skills
  • Detail-orientated
  • Sales strategies
  • Efficient multitasker
  • Retail merchandising ideas
  • Self-motivated
  • Confident communicator
  • Energetic self-starter
  • Customer service oriented
  • Superb time management
  • Outstanding customer service

Timeline

Lead Volunteer

Sue Ryder Charity Shop
06.2023 - Current

Theatre nursing sister

York Teaching Hospital NHS Foundation Trust
10.2012 - 05.2023

Deputy operating theatre manager

Spire Healthcare
08.2002 - 09.2012

Diploma of Higher Education - Nursing

School of nursing
04/1984 - 05/1986

NVQ Level 4 - Management of change

University of Huddersfield
03/2006 - /2007

Diploma of Higher Education - Nursing RGN level1

Nottingham University Academy of Science and Technology
04/2002 - 04/2003

NVQ Level 4 - Mentorship

University of Huddersfield
02/2005 - 10/2005

NVQ Level 4 - Advanced scrub practitioner

University of Huddersfield
01/2009 - 08/2009

NVQ Level 4 - Auditor

SGS Berkeley Green UTC
02/2010 - 07/2010

NVQ Level 4 - NVQ assessor

University of Huddersfield
04/2011 - 11/2011
Margaret Kiernan