- Family/friends days out
- music
- dancing
- being creative
Margaret Ball
Birmingham,WEST MIDLANDS
Summary
Dedicated Front of House Team Member skilled in guest-facing service and efficient payment handling during busy shifts. Supports team performance while maintaining clean, welcoming environments. Experienced Lunchtime Assistant adept at meal service and behaviour supervision, ensuring safe and organised lunch periods through effective communication and collaboration with staff.
Overview
4
4
years of professional experience
Work History
Lunchtime Assistant
Solihull council
Birmingham, West Midlands
11.2018 - 04.2019
- Supervised and ensured safety and well-being of students during lunchtime in kitchen environment, fostering a secure dining atmosphere.
- I Monitored student behaviour, promoting a positive and inclusive atmosphere during meal times.
- Assisted in preparation and serving of meals, upholding high standards of food hygiene and safety for student health.
- Communicated effectively with staff and students to address issues and improve lunchtime experience.
- I Collaborated with kitchen staff to streamline service and improve overall efficiency during busy periods.
Front of House Team Member
Greene King Brewery
Birmingham, West Midlands
05.2015 - 11.2017
- Greet visitors warmly to create a welcoming atmosphere and ensure excellent first impressions.
- Welcome guests on arrival, offering immediate help and a friendly atmosphere.
- Handle enquiries and complaints with empathy and professionalism to resolve issues quickly.
- Support team members during rush hours through flexible teamwork, enhancing service efficiency.
- Process payments accurately, handling cash and card transactions and bill splits.
- Clear glassware, cutlery and crockery after service to maintain cleanliness and enhance guest experience.
Education
SVQ Level 2 - childcare and education
bournville collage
Birmingham, BIR01-2005
NVQ Level 2 - hairdressing
Solihull College and University Centre
Solihull01-2002
GCSEs - G.C.S.E
st.pauls school
Birmingham, BIR01-1999
Skills
- Child safety
- Health and safety compliance
- Food hygiene knowledge
- Food safety skills
- Safe food handling practices
- Hygiene standards adherence
- Meal delivery
- Meal service
- Table clearing and resetting
- Team collaboration
- Effective communication
- Complaint resolution
- Customer service excellence
- Playtime activity planning
- Creative thinking
- Instruction following
- Team leadership
- Active listening
- Strong work ethic
- Empathy for children
- Meal delivery
- Meal service
Interests
Additional Information
Experienced mother of four and housewife ready to re-enter the workforce.
After several years off to support a youngest son with medical needs and numerous hospital appointments, now seeking new opportunities.
Brings valuable hands-on experience with children, particularly those with additional needs. Completed online workshops on ASD, ADHD, sensory issues, and feeding difficulties.
Lunchtime supervisor with a strong focus on promoting safety and well-being for students in a kitchen environment. Proven ability to communicate effectively with staff and students, fostering a positive atmosphere during meal times. Previous experience as a waitress and bartender in a fast-paced setting, delivering exceptional customer service and training new staff. Holds NVQ Level 2 in Childcare and Education and NVQ Level 3 in Hairdressing, complemented by strong interpersonal skills and a commitment to teamwork.
Timeline
Lunchtime Assistant
Solihull council
11.2018 - 04.2019
Front of House Team Member
Greene King Brewery
05.2015 - 11.2017
SVQ Level 2 - childcare and education
bournville collage
NVQ Level 2 - hairdressing
Solihull College and University Centre
GCSEs - G.C.S.E
st.pauls school