Maree Campbell
London
Summary
Results-driven individual with a solid background in cosmetics and spa services. Known for a proactive approach and dedication to achieving excellence in all tasks. Committed to enhancing customer experiences through high-quality service and product expertise. Actively pursuing a full-time role to apply skills in a vibrant work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Senior member of reception
The Wellness Clinic, Harrods
London
04.2019 - Current
- Welcomed clients and provided assistance during visits.
- Handled correspondence and administrative tasks effectively.
- Performed financial reporting tasks accurately.
- Supported merchandising and stock control activities.
- Assisted in training new employees on procedures.
- Guided visitors on tours of the clinic.
- Organised shopkeeping events to enhance customer engagement.
- Acquired training in cryotherapy techniques.
- Have built up a regular client base.
Stylist
Karen Millen Harrods
London
05.2017 - 04.2019
- Assisted clients in understanding current trends.
- Coordinated garments and accessories to form stylish outfits.
- Provided personalised service to enhance client relationships.
- Achieved becoming a member of The Knightsbridge Club. This was awarded for excellence in customer service.
Receptionist
Sarah Chapman
07.2016 - 12.2016
- Booking appointments over the phone and via email
- Ensure the smooth running of the reception
- Maintaining high standards at reception and waiting area
- Financial reporting
- Liaising with PA’s for VIP appointments
- Covering the boutique retail area as and when required
- Day end reporting
Beauty Advisor
Marks & Spencer
06.2015 - 07.2016
- Working with the sales team to achieve weekly & monthly targets by promoting and up/link selling M&S products.
- Additionally working with luxury brands such as Strivectin, Murad, Bliss & Ren.
- Mentoring and advising fellow colleagues, demonstrating cosmetics through mini & full makeovers.
Personal Shopper
Marks & Spencer
12.2013 - 06.2015
- Provide bespoke assistance to M&S customers by appointment.
- Advise on style & fit and devise outfits by occasion.
- Operate ipad to order stock and ensure all customer’s needs and requirements are met.
Active Seller
Marks & Spencer
05.2012 - 12.2012
- Meeting and greeting customers to the store to determine their needs and requirements, actively upselling and link-selling to various departments incl footwear, lingerie & beauty.
- Assist on in-store promotions and events.
- Anticipate personal shopper appointees, ensuring their comfort and providing hospitality.
Clinic Receptionist
Dr Frances Prenna Jones
05.2011 - 01.2012
- Develop and maintain gracious and efficient reception procedures, Merchandising, Financial Reporting.
- Ensure patient needs are met to a high standard, Monitor customer satisfaction with comment book.
- Develop and deliver high customer service to patients, Stock Taking, Stock Ordering, Updating and filing patient files, Booking patient appointments.
Travelling
04.2010 - 05.2011
- Decided to take a year out to pursue my ambition to explore Europe.
Spa Manager
Nickel Spa, Covent Garden, London
Covent Garden
02.2008 - 04.2010
- Revenue generation, Project and maintain acceptable payroll commitments, Develop and maintain gracious and efficient front desk procedures.
- Control of operating costs Merchandising, Budgeting, Strategy, Financial Reporting, Staff meetings, Manager meetings.
- Sourcing new business for the spa, Ensure customer needs are met in the best possible way, Monitor customer satisfaction with surveys and comment cards.
- Develop and deliver service to the customer, Develop and monitor staff goals.
Assistant Spa Manager
Nickel Spa, Covent Garden, London
Covent Garden
03.2006 - 02.2008
- Started working pre-opening of the spa, Involved in licensing, procedures and health and safety, Recruitment of staff, Ensure smooth running of the day to day operations.
- In-depth knowledge of the products and treatments on offer, Skin care consultations to determine needs of clients, Recommending products and treatments.
- Dealing with email, telephone and walk-in enquiries, Retail of products, Attend networking events to promote the spa, Liaising with clients and suppliers.
- Telephone bookings, Ordering of products, Stocktaking, Banking and cashing up.
- Financial reporting.
Spa Receptionist and Retail Specialist
Spa Illuminata, Mayfair, London
Mayfair
10.2002 - 10.2005
- Acting Duty Manager Ensure smooth running of front of house, Retail area – product sales and up-selling, Displays and promotions, Stocktaking and ordering.
- Dealing with mail orders and special deliveries of products, Up to date product knowledge to advise clients, Make-Up Sessions and Lessons in retail area to increase retail sales an demonstrate products.
- Assist with special events, open evenings and PR, Attend network events to increase awareness of Spa and promote treatments.
- Dealing with queries and complaints in a professional manner, Booking and rescheduling of clients, Taking payments and cashing up, Financial Reporting to Head office, Opening and closing of the Spa (key holder)
Education
O Levels and CSE’s -
Sheppey College
Isle of Sheppey, KentSkills
- Calm under pressure
- Analytical thinking
- Interpersonal communication
- Problem-solving
Certification
- Health and Safety Training
References
Available upon request
Timeline
Senior member of reception
The Wellness Clinic, Harrods
04.2019 - Current
Stylist
Karen Millen Harrods
05.2017 - 04.2019
Receptionist
Sarah Chapman
07.2016 - 12.2016
Beauty Advisor
Marks & Spencer
06.2015 - 07.2016
Personal Shopper
Marks & Spencer
12.2013 - 06.2015
Active Seller
Marks & Spencer
05.2012 - 12.2012
Clinic Receptionist
Dr Frances Prenna Jones
05.2011 - 01.2012
Travelling
04.2010 - 05.2011
Spa Manager
Nickel Spa, Covent Garden, London
02.2008 - 04.2010
Assistant Spa Manager
Nickel Spa, Covent Garden, London
03.2006 - 02.2008
Spa Receptionist and Retail Specialist
Spa Illuminata, Mayfair, London
10.2002 - 10.2005
O Levels and CSE’s -
Sheppey College