Kristiana Kolefcqi
Rickmansworth,Hertfordshire
Summary
Human Resource Management graduate and over five years of experience in customer service and leadership. Proficient in people coordination, training support, operational reporting, and enhancing employee engagement. Demonstrates strong organizational skills and effective communication in fast-paced environments. Aiming to leverage operational expertise and academic HR knowledge.
Overview
7
7
years of professional experience
Work history
Reception Manager
Isola by San Carlo
London
2026.05 - 2026.08
- Experienced in managing high-volume reservations, cancellations, amendments, deposits and table allocations while maximising restaurant capacity.
- Confident in managing guest complaints and operational challenges calmly and professionally, identifying effective solutions while maintaining service standards.
- Experienced in training and supporting new and existing team members, providing guidance and encouraging consistent performance and service standards.
- Skilled in coordinating large bookings and private events, including deposits, menus, pre-orders, dietary requirements and communication between departments.
- Excellent verbal and written communication skills with the ability to prioritise multiple responsibilities and remain organised in a fast-paced environment.
- Experienced in preparing and managing staff rotas, ensuring appropriate staffing levels based on business needs, employee availability and operational requirements while effectively managing holidays and shift changes.
- Experienced in handling workplace disagreements and difficult situations between team members, listening to concerns, remaining impartial and supporting fair and professional resolutions while maintaining a positive working environment.
Assisant reception manager
isola by san carlo
London
2025.05 - 2026.05
- Supporting training and motivating reception team.
- Managing bookings, amendments, cancellations, deposits and large parties.
- Resolving guests concerns calmly and finding appropriate solutions.
- Managing bookings, pre orders menus and special requirements.
- Managing multiple priorities effectively in a face paced environments
- Strong communication with guests, management, kitchen and FOH teams.
- Responding quickly to operational issues and last-minute changes.
- Ensuring booking details, allergies, special occasions and guest requests are accurately recorded.
Host/Receptionist
Isola by San Carlo
London
2023.10 - 2025.05
- Greet guests, manage check-ins/check-outs, and ensure seamless front-of-house operations.
- Handle reservations, inquiries, and special requests with a focus on delivering exceptional service.
- Provide administrative support, including managing phone lines, emails, and booking systems.
- Ensure the cleanliness and presentation of reception and lobby areas.
- Collaborate with team members to resolve guest issues and maintain high customer satisfaction.
Assistant Manager
Caffè Nero
Rickmansworth, Hertfordshire
2019.10 - 2023.02
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Trained staff on best practices to achieve optimal productivity.
- Led a team of 8 staff, overseeing daily operations to maintain a high standard of service and customer satisfaction.
- Managed stock levels, placed orders, and ensured the café met health and safety regulations.
- Handled customer complaints and resolved issues promptly, maintaining a positive experience.
- Assisted in financial management, including cash reconciliation and sales reports.
- Contract
Education
Bachelor's degree - Human Resource Management
Anglia Ruskin University
Skills
- Business Needs
- Customer Service
- Sales Analysis
- Cash Handling
- Complaint Handling
- Financial Management
- Money management
- Sales
- Ability To Work Under Pressure
- Attention To Detail
- Communication Skills
- Critical Thinking
- Eager
- Arranging Meetings
- Microsoft Office
- Calm under pressure
Timeline
Reception Manager
Isola by San Carlo
2026.05 - 2026.08
Assisant reception manager
isola by san carlo
2025.05 - 2026.05
Host/Receptionist
Isola by San Carlo
2023.10 - 2025.05
Assistant Manager
Caffè Nero
2019.10 - 2023.02
Bachelor's degree - Human Resource Management
Anglia Ruskin University