Marcia Paz
London
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Waitress
FCP Porto - Tapas Bar / Restaurant
London, Clapham Common
2021.03 - 2022.10
- Bar service;
- Taking food orders and drinks;
- Counting stock.
Waitress
Grelha D'Ouro - Restaurant
London, Stockwell
2018.06 - 2021.03
- Bar service;
- Taking food orders and drinks;
- Counting orders;
- Calculating bills and taking payments.
Office Cleaner
Regional Services
London, Camberwell
2016.04 - 2018.06
- Cleaning Offices (late night).
Housekeeper
Travelodge
London, Waterloo/Vauxhall
2016.04 - 2018.06
- Cleaning, tidying and stocking up on essentials in rooms;
- Serve breakfast and dinner.
Waitress
Master's SuperFish
London, Waterloo
2016.01 - 2016.04
- Washing dishes;
- Kitchen preparation;
- Taking food orders and drinks.
Marketing
DATABOX S.A.
Portugal, Lisbon
2015.09 - 2015.12
- Manage the company's website (place new products, remove products that are out of stock, manage promotions, etc.);
- Work on a new program implemented by the company for the detailed description of each individual product;
- Marketing Assistant.
- Temporary Contract at DATABOX S.A.
Concierge
DATABOX S.A.
Portugal, Lisbon
2011.05 - 2011.08
- Telephonic service;
- File (storage and organization);
- Checks by order (alphabetical organization of checks and processes);
- Photocopying of returned checks and invoices;
- Documentation numbering in PowerGest;
- Instrat - Copy of invoices and purchases;
- Opening Part Numbers in the DATABOX S.A. system;
- Completing school agreement forms in Microsoft;
- Insert and update prices accordingly with the company policies into the system;
- Consultation of manufacturers websites to update excel tables.
- Internship at DATABOX S.A. (Financial area / Management area / Reception area)
Education
Professional Course - Creative Advertising Communication, Public Relations, Marketing and Communication, Audiovisual and Graphics
Secondary School – Gustave Eiffel
Lisbon, Portugal 2012.01 - 2015.01
Professional Course - Technical Com. Practices, Service Techniques, after sales service, commercial practices in an administrative context, stocks and merchandising
Secondary School – Stuart Carvalhais
Lisbon, Portugal 2009.01 - 2011.01
Skills
- Good Communication and relationship skills;
- Good ability to work in a team;
- Organisational skills;
- Commitment, ambition and determination;
- Self Motivated;
- Microsoft Office (Word / Excel / PowerPoint);
- Adobe (Photoshop / Indesign / Illustrator)
LANGUAGES
Portuguese (mother tongue) C2 Proficient
Proficient (C2)
English B1 Intermediate
Intermediate
Timeline
Waitress
FCP Porto - Tapas Bar / Restaurant
2021.03 - 2022.10
Waitress
Grelha D'Ouro - Restaurant
2018.06 - 2021.03
Office Cleaner
Regional Services
2016.04 - 2018.06
Housekeeper
Travelodge
2016.04 - 2018.06
Waitress
Master's SuperFish
2016.01 - 2016.04
Marketing
DATABOX S.A.
2015.09 - 2015.12
Professional Course - Creative Advertising Communication, Public Relations, Marketing and Communication, Audiovisual and Graphics
Secondary School – Gustave Eiffel
2012.01 - 2015.01
Concierge
DATABOX S.A.
2011.05 - 2011.08
Professional Course - Technical Com. Practices, Service Techniques, after sales service, commercial practices in an administrative context, stocks and merchandising
Secondary School – Stuart Carvalhais
2009.01 - 2011.01