Hi, I’m
Peggy Leticia Frank
Hartbeespoort
Summary
Peggy Leticia Frank is a licensed Cabin Crew Member certified by the South African Civil Aviation Authority (SACAA). Frank completed her cabin crew training at Damelin, where she obtained comprehensive professional preparation for the aviation industry. She successfully completed her practical training with Future Flyers and obtained certificates for Aviation Fire Fighting, Flight Attendants Initial Training (as per SA-CATS-64), Dangerous Goods CAT 11 (as per SA-CATS-92), and Aviation Medicine Initial Training (BLS and First Aid Level 2). Frank is fluent in English, Setswana, and isiZulu, with elementary proficiency in Afrikaans. She is a confident communicator with a strong passion for aviation safety, passenger care, and maintaining professionalism at all times.
Overview
3
years of professional experience
Work History
Area 51 Pub & RestaurantHartebeespoort
Waitress
11.2023 - Current
Job overview
- Key Responsibilities: Waitress
The Park Lodge HotelPretoria , South Africa
Receptionist
01.2023 - 03.2024
Job overview
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Cleaned reception area regularly to maintain professional appearance.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
Caravela Portuguese RestaurantHartebeespoort
Bar lady and waitress
01.2023 - 08.2023
Job overview
- Key Responsibilities: Bar lady and waitress
Education
Hoërskool Hartbeespoort Dam
Diploma certificate from Mathematics, Life Sciences, Physical Science, Business Studies, Consumer studies, Life Orientation, English Home Language and Afrikaans First Additional Language
11.2016
Damelin
Cabin Crew from In-flight cabin service (executive/economy), Communication and soft skills, Grooming and Personality Development, Safety and Emergency Procedures, First Aid, Aviation Security, DGR, Crew Resource Management, Swimming, Interview Preparation, Time management, Group Discussion
09.2018
Skills
Good communication skills
Patience
Good problem solving skills
Good time management skills
Good team work skills
Computer literate
Accomplishments
South African Civil Aviation Authority - Cabin Crew License
Custom Section
- English, native/bilingual
- SeTswana, native/bilingual
- IsiZulu, native/bilingual
- Afrikaans, elementary
Hobbies and Interests
- Travelling
- Meeting new people
- Learning about different cultures
Timeline
Waitress
Area 51 Pub & Restaurant
11.2023 - Current
Receptionist
The Park Lodge Hotel
01.2023 - 03.2024
Bar lady and waitress
Caravela Portuguese Restaurant
01.2023 - 08.2023
Hoërskool Hartbeespoort Dam
Diploma certificate from Mathematics, Life Sciences, Physical Science, Business Studies, Consumer studies, Life Orientation, English Home Language and Afrikaans First Additional Language
Damelin
Cabin Crew from In-flight cabin service (executive/economy), Communication and soft skills, Grooming and Personality Development, Safety and Emergency Procedures, First Aid, Aviation Security, DGR, Crew Resource Management, Swimming, Interview Preparation, Time management, Group Discussion