Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Freya Cook

Eyemouth,The Scottish Borders

Summary

Throughout school becoming a police officer was on the forefront of my mind however felt as though I had to gain more life experience to enable me to be able to enter into this profession .

During my time at school I experienced a period of bullying that knocked my confidence. It took a while for me to recover from this and build up my self esteem . During this time my empathetic skills and skills dealing with conflict grew.


I went onto study beauty therapy at college and passed with distinction thus growing my confidence immensely.I have enjoyed working in this industry and my interpersonal skills have improved greatly.


Throughout this time I have also worked in a busy fast paced cafe. I have learned to work to deadlines and deal with conflict amongst both staff and customers.


I now feel it's my time now to follow and dream and apply to become a police officer . I feel as though I have gained life experience and adequate skills to enable me to carry out this role.


Overview

1
1
year of professional experience

Work history

Waitress

Ross dougal
Holy island , Northumberland
09.2022 - Current
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Greeted and escorted guests to tables.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Beauty Therapist

Self employed
Eyemouth, The Scottish Borders
07.2022 - 08.2023
  • Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
  • Input bookings into computer system at reception.
  • Performed pedicures and manicures, meeting daily appointment targets.
  • Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
  • Answered clients' queries and requests by phone and email.
  • Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.
  • Handled or escalated client complaints in line with brand guidelines.
  • Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
  • Attended training to deliver range of professional treatments offered by salon.
  • Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
  • Tracked emerging beauty trends to expand services and product offerings.
  • Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
  • Greeted clients into salon, offering refreshments and magazines.

Education

NVQ Level 3 - Beauty therapy

Northumberland College (Berwick upon tweed)
Berwick-Upon-Tweed, Northumberland
09/2020 - 06/2022

Scottish Qualifications Certificate - National 5

eyemouth high school
The Scottish Borders
09/2019 - 06/2020

Skills

Interpersonal communication -can demonstrate good communication skills both written and verbal


Empathy- can provide good emotional support to others


Adaptability- can be very adaptable in all situations


Patience -displays a very patient empathetic approach when dealing with a variety of people


Good listening skills - very good at listening and reasoning with a variety of different situations


Dealing with conflict -always good in situations of conflict


Physical fitness - I have a very good level of fitness Member of a gym , go to fitness classes and regularly run

Languages

English
Fluent

Timeline

Waitress

Ross dougal
09.2022 - Current

Beauty Therapist

Self employed
07.2022 - 08.2023

NVQ Level 3 - Beauty therapy

Northumberland College (Berwick upon tweed)
09/2020 - 06/2022

Scottish Qualifications Certificate - National 5

eyemouth high school
09/2019 - 06/2020

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Freya Cook