Marcela Casap
Beauty Therapist
Northampton,Please select a region, state or province.
Summary
Attentive beauty professional with strong background of client satisfaction. Works collaboratively to address aesthetics, skincare and beauty needs. Offers strong consultative sales skills and proactive communication to build loyal rapport.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Beauty Therapist
Salon Vibe
Milton Keynes, Buckinghamshire
04.2022 - 07.2023
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Input bookings into computer system at reception.
- Handled or escalated client complaints in line with brand guidelines.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Greeted clients into salon, offering refreshments and magazines.
- Performed pedicures and manicures, meeting daily appointment targets.
- Administered facial and body hair removal treatments with waxing, threading and electrolysis procedures.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Analysed beauty needs by assessing skin tone, texture and problems.
Beauty Therapist
Aurora Hairdressing Salon
Northampton, Please select a region, state or province.
01.2020 - 06.2021
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Input bookings into computer system at reception.
- Handled or escalated client complaints in line with brand guidelines.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Answered clients' queries and requests by phone and email.
- Designed long-term personalised care plans for clients with varying beauty and aesthetic needs.
- Carefully handled hot wax to deliver clean and flawless results.
- Performed pedicures and manicures, meeting daily appointment targets.
- Analysed beauty needs by assessing skin tone, texture and problems.
Education
Certificate of Higher Education - arts
Finnish High School
Republic Moldova 09.2016 - 06.2018
SVQ Level 3 - Cosmetology
Beauty Academy
08.2018 - 09.2019
SVQ Level 3 - cosmetology
The Beauty Academy
London 09.2019 - 05.2020
Skills
- Appointment scheduling
- Just In Time stock control
- Pedicures expertise
- Sterilisation requirements
- Caring customer service
- Makeup knowledge
- Beauty therapy techniques
- Committed work ethic
- Waxing treatments
- Spray tanning
- Manicures and pedicures
- Massage techniques
- Appointments management
- Eyelash and brows tinting
- Eyebrow shaping
- Nail enhancements
- Body waxing
Languages
English
Advanced
Italian
Intermediate
Russian
Advanced
Romanian
Native
Timeline
Beauty Therapist
Salon Vibe
04.2022 - 07.2023
Beauty Therapist
Aurora Hairdressing Salon
01.2020 - 06.2021
SVQ Level 3 - cosmetology
The Beauty Academy
09.2019 - 05.2020
SVQ Level 3 - Cosmetology
Beauty Academy
08.2018 - 09.2019
Certificate of Higher Education - arts
Finnish High School
09.2016 - 06.2018
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