Marame Imene Benayad
Bristol
Summary
Dynamic and adaptable professional with a strong foundation in stakeholder engagement and project management. Demonstrates exceptional customer service and communication skills, coupled with a talent for conflict resolution and problem-solving. Excels in time management, multitasking, and teamwork, bringing an engaging, energetic, and confident personality to every endeavour. Committed to leveraging these skills to drive successful outcomes in collaborative environments while maintaining flexibility and patience.
Overview
2
2
years of professional experience
Work history
Retail assistant
Primark
Bristol
2024.10 - 2024.12
Retail assistant
Primark
Taunton, Somerset
2024.03 - 2024.10
- Promoted customer loyalty scheme at checkout.
- Operated till systems correctly, ensuring accurate transactions.
- Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Dealt with returns, ensuring customer satisfaction.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Waiter
lona grill house
Bristol
2023.09 - 2024.01
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Stayed up to date on menu changes to accurately answer customer queries.
- Managed table settings for optimal dining experience.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Remained calm under pressure, ensuring better performance during peak hours.
- Verified completed orders and served guests at tables.
- Prepared tables for guests and reset tables between customers.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Customer care executive
McDonald's
Bristol
2023.01 - 2023.08
- Customer service & communication – Handling customer inquiries, complaints, and feedback.
- Problem-solving – Resolving issues quickly and efficiently.
- Teamwork – Working with colleagues in a fast-paced environment.
- Multitasking – Managing multiple customer interactions at once.
- Sales & upselling – Recommending products and promotions.
Education
BEng - Aerospace Engineering with Pilot Studies
University of the West of England
Bristol 2022.11 -
Certificate of Higher Education - Science, Mathematics, Physics, French and English
Ennajah
Algeria 2020.09 - 2022.06
Skills
- Stakeholder engagement
- Project Management
- Customer service & communication
- Conflict resolution & problem-solving
- Time management & multitasking
- Teamwork & collaboration
- Adaptability & flexibility
- Engaging personality
- Energetic personality
- Outgoing and confident personality
- Patient personality
Affiliations
- horse riding
- swimming
- reading
Languages
Arabic
Native
English
Fluent
French
Upper intermediate
Turkish
Elementary
Accomplishments
A diploma in kickboxing
Timeline
Retail assistant
Primark
2024.10 - 2024.12
Retail assistant
Primark
2024.03 - 2024.10
Waiter
lona grill house
2023.09 - 2024.01
Customer care executive
McDonald's
2023.01 - 2023.08
BEng - Aerospace Engineering with Pilot Studies
University of the West of England
2022.11 -
Certificate of Higher Education - Science, Mathematics, Physics, French and English
Ennajah
2020.09 - 2022.06