MANU ALUR MUDDANNA
United Kingdom
Summary
A PRINCE2-certified Project Support professional with experience in technology and operational project environments. Proficient in applying Project Planning, Monitoring & Control (PM&C) processes, including scheduling, RAID management, and governance reporting to support project delivery. Takes a structured, practical approach to organising project information, using MS Project, Excel, and Power BI to create clear dashboards and summaries that aid decision-making. Bring a continuous improvement mindset from Lean and Six Sigma training, focused on enhancing team effectiveness and project outcomes within standardised procedures.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service & Operations Associate
The DRG
Edinburgh
2024.11 - 2026.01
- Managed over 400 customer interactions, maintaining organisation and composure under pressure.
- Ensured adherence to operational and financial procedures, achieving 40% enhancement in service delivery.
- Resolved customer issues by assessing individual needs and escalating when necessary, developing strong communication skills.
Customer Service Associate
Henman & Cooper
Birmingham, Westmidlands
2022.09 - 2024.08
- Maintained 100% accuracy in payments and professionalism while managing competing priorities in a fast-paced environment.
- Resolved issues promptly, resulting in a 25% improvement in customer satisfaction.
- Developed strong prioritisation and problem-solving skills for effective stakeholder interactions in PMO roles.
Junior Project Manager
Aarna Tech Solutions
2021.08 - 2022.07
- Supported project planning and scheduling for 15+ concurrent projects using MS Project to track milestones and dependencies, resulting in a 25% increase in planning efficiency and consistent on-time delivery.
- Operated project monitoring and control processes by proactively managing RAID logs and updating real-time dashboards, enabling early identification of issues and reducing critical path delays by 35%.
- Maintained financial oversight by developing Excel pivot tables to track actual spend against forecasts, enabling data-driven decisions that led to a 15% reduction in project costs.
- Facilitated project governance by preparing agendas, recording minutes, and tracking action items for daily and weekly meetings, which improved task execution efficiency by 20%.
- Strengthened stakeholder collaboration as a primary contact for 30+ clients through structured communication and tailored updates, increasing cross-team alignment by 30% and achieving a 95% client satisfaction rate.
Project Support Officer
Aarna Tech Solutions
2019.09 - 2021.07
- Provided structured project support by maintaining and updating theproject risk register daily, implementing mitigation plans that reduced high-priority risks by 40% over six months.
- Developed comprehensive project reports and dashboards using advanced MS Word and Excel features, consolidating data from multiple workstreams to reduce report review cycles by 10% for senior management.
- Supported resource and deliverable tracking for 15+ projects using MS Project, monitoring milestones and availability to achieve 90% on-time completion of project objectives.
- Administered project meetings by preparing detailed agendas and documenting outcomes, which improved meeting focus and contributed to a 20% improvement in task execution efficiency.
- Enhanced document management and control by implementing a centralised SharePoint system for project artefacts, cutting document retrieval time by 25% and improving team compliance.
Education
MSc - Engineering Management
Aston University
United Kingdom 2022.09 - 2023.10
BTech - Mechanical Engineering
DSATM
Bengaluru 2017.06 - 2021.06
Skills
- Governance & Control: RAID management, change control support, quality checkpoints, decision logging
- Reporting & Analysis: Status reports, KPI dashboards, variance tracking, risk summaries, portfolio updates
- Planning & Scheduling: Milestones, timelines, dependencies, resource availability tracking
- Stakeholder Support: Workshop assistance, communication updates, clarifying assumptions/inclusions/exclusions
- Documentation: RAID logs, RACI matrix, scope notes, meeting minutes, structured reports
- Continuous Improvement: Lean principles, Six Sigma fundamentals, issue analysis, process mapping
- Project Delivery Environments: Waterfall lifecycle with Agile exposure, PRINCE2 Foundation
Certification
- Six Sigma Green Belt
- PRINCE2® Foundation
- Siemens Mobility PM
- JPMorgan Excel Skills
Languages
English
Fluent
Hindi
Upper intermediate
Timeline
Customer Service & Operations Associate
The DRG
2024.11 - 2026.01
MSc - Engineering Management
Aston University
2022.09 - 2023.10
Customer Service Associate
Henman & Cooper
2022.09 - 2024.08
Junior Project Manager
Aarna Tech Solutions
2021.08 - 2022.07
Project Support Officer
Aarna Tech Solutions
2019.09 - 2021.07
BTech - Mechanical Engineering
DSATM
2017.06 - 2021.06