Mansi Shah
Feltham,Hounslow
Summary
Offering strong foundation in healthcare practices with excellent communication and organisational skills. Knowledgeable about patient care, medication safety, and assisting pharmacists in daily operations. Ready to use and develop problem-solving, teamwork, and customer service skills in [Desired Position] role.
Organised Trainee Pharmacy Technician with broad skills in medication preparation and patient care. Known for attention to detail and strong teamwork. Successfully contributed to improving medication safety protocols, ensuring accuracy and efficiency in daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Trainee pharmacy technician
boots
London, united kingdom
01.2016 - 11.2017
- Supported efficient workflow processes with proper handling of pharmaceutical supplies.
- Labelled prescription bottles correctly under pharmacist's guidance, reducing chances of medication errors.
- Improved pharmacy operations for better efficiency by maintaining a clean and organised work area.
- Assisted patients by explaining how to take their prescribed medicines properly.
- Prepared medications under guidance, leading to increased productivity in medication dispensing process.
- Contributed towards creating a positive team spirit among colleagues whilst promoting high standards of professionalism at work place.
- Enhanced patient care by assisting qualified pharmacists with medication dispensing.
- Provided excellent customer service to boost client satisfaction, with clear and concise communication of medical information.
Pharmacy dispenser
Boots
london, united kingdom
03.2011 - 12.2015
- Provided relevant health advice to customers, promoting healthy living awareness.
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Assisted in the ordering process for medical supplies enhancing inventory management.
- Attended continuous professional development courses keeping abreast with latest industry trends.
Healthcare advisor
Boots
strand london, united kingdom
03.2010 - 03.2011
- Streamlined administrative processes within the clinic, fostering a more organised work environment,.
- Assisted elderly patients with medication management, improving overall health outcomes.
- Maintained up-to-date knowledge about latest medical advancements through regular training sessions and workshops,.
- Explained various treatment options to patients, obtaining informed consent in the process.
- Addressed patient queries accurately, ensuring their peace of mind regarding treatments.
Customer care assistant
Boots
london, United Kingdom
07.2007 - 02.2010
- Provided comprehensive responses to customer enquiries within set timeframe.
- Enhanced brand reputation with excellent communication skills.
- Managed large volumes of incoming calls, maintaining professionalism under pressure.
- Optimised efficiency by utilising CRM software effectively.
- Facilitated smooth running of the front desk whilst handling multiple tasks simultaneously.
- Developed strong relationships with customers for increased loyalty.
Education
Bachelor of Arts - Economics
Gujarat University Of India
India /1999 - /2002
Skills
- Familiarity with over-the-counter drugs
- Handling controlled substances
- Retail pharmacy experience
- Healthcare awareness
- Patients confidentiality maintenance
- Ordering supplies efficiency
- Pharmaceutical equipment operation
- Prescription accuracy
- Medication stock control
- Prescription filling
- Medication knowledge
- Patient consultation
- Medication dispensing
- Patient record maintenance
- Controlled substances handling
Affiliations
- Painting, Music and Playing Badminton
Certification
NVQ Level 2
Languages
Hindi, Gujarati, English
Fluent
Timeline
Trainee pharmacy technician
boots
01.2016 - 11.2017
Pharmacy dispenser
Boots
03.2011 - 12.2015
Healthcare advisor
Boots
03.2010 - 03.2011
Customer care assistant
Boots
07.2007 - 02.2010
Bachelor of Arts - Economics
Gujarat University Of India
/1999 - /2002