Theophilus Owusu
Wolverhampton,West Midlands
Summary
Detail-oriented pharmacy professional with expertise in prescription dispensing, MDS management, and over-the-counter drug knowledge. Demonstrates strong organisational and time-management skills, coupled with proficiency in Microsoft Office and pharmacy software. Adept at ensuring patient confidentiality, advocating for safety, and delivering empathetic care through active listening and excellent communication. Skilled in team collaboration, leadership, and providing smoking cessation support. Committed to enhancing patient outcomes through adaptable practices and a focus on quality care.
Overview
4
4
years of professional experience
Work history
Trainee Pharmacist
Millard & Bullock Chemist
Coseley, Dudley
07.2024 - 07.2025
- Delivered NHS and private pharmacy services
- Collaborated with GP practices, reviewed medications
- Counseled patients on medicine use and side effects
- Managed stock, ensured proper storage and compliance
- Maintained confidentiality at all times respecting patient privacy.
- Took part in public health campaigns, raising awareness about health issues.
- Kept up-to-date with new drugs entering the market for professional development.
- Dealt swiftly with queries from healthcare professionals and patients for prompt service delivery.
- Enhanced patient care through the accurate dispensing of prescriptions.
- Worked effectively in a team to ensure smooth operation of the pharmacy.
- Conducted pharmaceutical calculations accurately for correct dosage instructions.
- Improved patient understanding with clear explanations about medication uses, side effects and interactions.
- Provided first aid services during emergencies, contributing to patient safety.
- Participated in continuous professional development activities to improve knowledge.
- Maintained an organised work environment for efficient operations.
- Provided health advice to patients for improved wellbeing.
- Demonstrated excellent customer service skills by providing advice on over-the-counter medicines.
- Adhered strictly to pharmacy laws and regulations, ensuring legal compliance at all times.
- Prepared extemporaneous products following pharmacopeia standards.
- Ensured safe storage of all drugs to maintain their efficacy.
- Delivered high level of accuracy whilst conducting medicine reviews and health checks.
- Assisted senior pharmacists, resulting in increased productivity.
- Optimised patient outcomes by reviewing and updating care plans in line with response and adverse effects.
Translator (Twi & Italian)
Word360
04.2021 - 07.2024
- Interpreted for NHS and local authorities
- Supported non-English speakers with critical services
- Ensured linguistic consistency across all translated documents.
- Specialised in legal documentation, ensuring precise interpretation.
- Served as a cultural consultant, bridging language gaps.
- Improved client relationships by providing accurate and timely translations.
- Maintained confidentiality whilst handling sensitive documents.
Pharmacy Dispenser
Crest Pharmacy
08.2022 - 09.2022
- Dispensed prescriptions accurately
- Managed MDS for patients and care homes
- Handled patient and prescriber queries
- Provided relevant health advice to customers, promoting healthy living awareness.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Ensured compliance with pharmaceutical legislation, maintaining professional standards at all times.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Maintained high standard of patient care by accurately dispensing prescribed medications.
Dispensing Assistant
Lloyds Pharmacy - York Hospital
01.2022 - 04.2022
- Dispensed homecare prescriptions
- Managed stock, prepared MDS trays
- Managed patient files efficiently, reducing retrieval times.
- Provided product information to customers, leading to informed purchasing decisions.
- Suggested over-the-counter alternatives when suitable, helping customers save costs.
- Reduced errors with thorough double-checking of medication labels and dosages.
- Organised medicine shelves, improving accessibility to necessary drugs.
- Collaborated closely with pharmacists in preparing customised medications.
- Followed strict confidentiality protocols, respecting patient privacy rights.
Customer Service Advisor
SITEL - NHS Test & Trace
07.2021 - 09.2021
- Provided guidance and testing info during COVID-19
- Built rapport with clients through empathetic handling of concerns.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Streamlined responses to emails, improved response time significantly.
- Managed complex customer issues to successful resolution.
Education
Master of Pharmacy (MPharm) - Pharmacy
University of Huddersfield
Huddersfield, Kirklees 09/2019 - 05/2024
A-Levels - Chemistry, Biology, Mathematics
City of Wolverhampton College
United Kingdom 09/2017 - 06/2019
8 A Levels - English, Maths(Core & Elective), Science, Social Studies, Economics, Geography, Government
St James Seminary Senior High School
Sunyani, Ghana 10/2009 - 04/2013
Skills
- Prescription dispensing
- MDS management
- Excellent communication
- Patient confidentiality adherence
- Knowledge on over-the-counter drugs
- Adaptable
- Strong organisational skills
- Time-management skills
- Microsoft Office proficiency
- Advocacy for patient safety
- Dispensing prescription medicines
- Smoking cessation support
- Empathetic patient care
- Active listening
- Leadership
- Team collaboration
- Pharmacy software proficiency
- Communication excellence
- NHS services familiarity
- Therapeutic monitoring
- Knowledge of pharmacy law
Custom
Available upon request.
Timeline
Trainee Pharmacist
Millard & Bullock Chemist
07.2024 - 07.2025
Pharmacy Dispenser
Crest Pharmacy
08.2022 - 09.2022
Dispensing Assistant
Lloyds Pharmacy - York Hospital
01.2022 - 04.2022
Customer Service Advisor
SITEL - NHS Test & Trace
07.2021 - 09.2021
Translator (Twi & Italian)
Word360
04.2021 - 07.2024
Master of Pharmacy (MPharm) - Pharmacy
University of Huddersfield
09/2019 - 05/2024
A-Levels - Chemistry, Biology, Mathematics
City of Wolverhampton College
09/2017 - 06/2019
8 A Levels - English, Maths(Core & Elective), Science, Social Studies, Economics, Geography, Government
St James Seminary Senior High School
10/2009 - 04/2013
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