MANOBHIRAM LAKKAKULA
Luton
Summary
. Time management . Risk analysis . Observational skills . Builds confidence in working environment and steer the team towards the goal. . Cashier Hospitality services . Reception management Polite and positive front desk ambassador with exceptional telephone etiquette. Easily adaptable to high-pressure, dynamic situations. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
1
1
Certificate
Work history
Shift manager
McDonald's
Hemel Hempstead, Hertfordshire
06.2023 - Current
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Kept employees operating productively to meet business and customer needs.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
- Assessed food quality before serving customers to meet high-quality standards.
- Supported teams to achieve shift targets such as service times or waste minimisation.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Reduced customer complaints by enforcing strict quality control procedures.
Advertising specialist
N2O
Hemel Hempstead, Hertfordshire
06.2023 - 08.2023
- Created engaging marketing materials, driving campaign and brand awareness.
- Communicated marketing team accomplishments and progress reports, verifying alignment with key business objectives.
- Coordinated staffing for marketing events, ensuring optimal coverage and brand visibility.
- Analysed usage patterns to understand how customers interacted with products and services.
- Maximised brand awareness through targeted marketing strategies.
Crew trainer
McDonald’s
Hemel Hempstead, Hertfordshire
08.2022 - 06.2023
- Successfully delivered on tasks within tight deadlines.
- Trained crew for their day to day work serving customers, preparing food, keeping restaurant and kitchen clean and tidy and working well as part of a team.
- Offered crew member extra help with any task may have problem.
- Completed duties to deliver on targets with accuracy and efficiency.
- Assigned tasks and responsibilities to crew members based on individual ability and experience
Crew member
McDonald's
Hemel Hempstead, Hertfordshire
02.2022 - 07.2022
- Maintained cleanliness of restaurant, including lobby and counter areas
- Prepare meats such as chicken, beef and fish also operate fryers to cook food
- Took orders at counter and drive-through with clear communication and professionalism.
- Shared product knowledge to answer customer questions and make suggestions.
Receptionist
Marriott Hotels
Hyderabad
06.2019 - 01.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Confirmed relevant guest information and payment methods to prevent fraud
- Took reservations over phone, in person and via computer for guests and provided confirmation information
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
Master of Business Administration - Business
University of Hertfordshire
Hatfield 01/2022 - 02/2024
Bachelor of Science - Hotel management
Bharatiar university
India2020
Skills
- Engaging leadership style
- Training and development
- Inventory control
- Customer Service
- Health and safety compliance
- Time management
- Team Collaboration
- Communication Skills
- Marketing campaigns
- Quality Assurance
- Customer relations
Languages
English
Advanced
Certification
Level2 Safer Food Handler
Level3 Award in First Aid at Work
Timeline
Shift manager
McDonald's
06.2023 - Current
Advertising specialist
N2O
06.2023 - 08.2023
Crew trainer
McDonald’s
08.2022 - 06.2023
Crew member
McDonald's
02.2022 - 07.2022
Receptionist
Marriott Hotels
06.2019 - 01.2020
Master of Business Administration - Business
University of Hertfordshire
01/2022 - 02/2024
Bachelor of Science - Hotel management
Bharatiar university
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