Manjaiah Pappu
Manchester,lanca
Summary
Ambitious professional with knack for customer service and team leadership, ready to excel as Bar Manager. Demonstrates strong skills in staff training and inventory management, coupled with keen eye for creating welcoming atmosphere. Poised to elevate customer satisfaction and drive business growth.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Bar manager
Zouk Tea Bar and Grill
Manchester, Lancashire
04.2023 - Current
- Negotiated supplier contracts for better pricing and improved product quality and reduced beverage cost.
- Enhanced customer satisfaction with professional bartending techniques.
- Developed seasonal wine list and cocktail menus, resulting in increased beverage sales.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Trained new staff on customer service protocols to enhance guest experience.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
Education
Bachelor of Science - Computer science
Sri Venkateshwara College of Engineering
India 04.2013 - 03.2017
Skills
- Event planning experience
- Up-Selling techniques
- Time Management
- People Management
- Inventory Control
- Leadership
- Menu Engineering
- Marketing Tools
- Interpersonal
- Cocktail Crafting
- MS office
Affiliations
- Reading books
- travel
Languages
English
Advanced
Timeline
Bar manager
Zouk Tea Bar and Grill
04.2023 - Current
Bachelor of Science - Computer science
Sri Venkateshwara College of Engineering
04.2013 - 03.2017
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