Manish Pokhrel
Dubai
Summary
“Passionate Specialty Café Barista with 5 years of experience in crafting high-quality coffee and delivering outstanding customer service. Skilled in advanced brewing techniques, latte art, and coffee bean profiling, with a track record of improving customer satisfaction, looking to bring my expertise and enthusiasm for specialty coffee .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior barista
Roots bakery/Cafe
Dubai
08.2024 - Current
- Created coffee art on cappuccinos, lattes and other hot beverages using various creative techniques.
- Developed a loyal customer base by providing personalised recommendations based on individual tastes and preferences.
- Resolved customer complaints with professionalism and patience, turning negative experiences into positive ones.
- Trained staff in vital barista tasks, including coffee art, coffee machine operating and customer service techniques.
- Implemented hygiene and safety protocols in the café, maintaining a clean and safe environment for both staff and customers.
senior Barista-Risen cafe and Artisanal bakery
(The First collection Hotel-Tribute portfolio)
Dubai
12.2022 - 08.2025
- Train new staff members on café procedures, customer service, and equipment use.
- Foster a positive work environment and motivate staff to maintain high levels of service and productivity.
- Oversee the day-to-day operations of the café, including opening and closing procedures.
- Ensure that all equipment is functioning properly and arrange for repairs or maintenance as required.
- Handle customer inquiries, complaints, and special requests, ensuring a high level of satisfaction.
- Monitor sales and financial performance, including analyzing sales reports and adjusting strategies to meet targets.
Cafe Barista
More cafe
World trade center,Dubai
06.2022 - 12.2022
- Use specialized equipment like pour-over setups, v60,chemex and high-end espresso machines to prepare coffee with exacting standards.
- Adjust grind sizes and brewing parameters to optimize flavor extraction based on the coffee type and roast profile.
- Educate customers about coffee origins, roast levels, and brewing techniques.
- Ensure each cup of coffee meets the café’s quality standards in flavor, temperature, and presentation.
- Regularly test and calibrate equipment to maintain optimal performance and consistency
- Follow stringent hygiene practices for food and beverage preparation to ensure a clean and safe environment.
Junior Barista
CZN BURAK RESTAURANT
Dubai
02.2021 - 06.2022
- Brew coffee using various methods (espresso machines, drip brewers, French presses).
- Clean and maintain espresso machines, grinders, and other coffee equipment.
- Refill and restock supplies (coffee beans, syrups, milk).
- Follow hygiene and safety standards for food and beverage preparation.
- Use various techniques like shaking, stirring, muddling, and layering.
Front office/Concierge
BYBLOS HOSPITALITY GROUP
Dubai
01.2020 - 02.2021
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Greeted guests upon arrival, offering immediate assistance and comprehensive information on facilities and services.
- Stayed up-to-date on events and services to provide guests with relevant, local knowledge.
- Organised transport arrangements including taxi bookings, limousine hires, and shuttle services, ensuring timely and efficient travel for guests.
- Safeguarded guest information by adhering to data privacy regulations.
Waiter
ELENCO GROUP (PEARL CATERING)
Abu Dhabi
06.2018 - 12.2019
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers and offered immediate seating assistance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
Education
Skills
- Customer Service
- Coffee artistry
- Guest coffee sourcing
- Latte art
- Milk texturing
- Cleanliness standards enforcement
- Cash handling
- Operational efficiency
- Speciality beverage creation
- Health and safety awareness
- Barista coaching
- Understanding brewing methods
- Tea preparation expertise
- Food hygiene certification
- Training and development
- Relationship building
- Point-Of-Sale system mastery
- Barista leadership
- Inventory monitoring
- Beverage upselling
Certification
- Food safety Training (HACCP certified )
- Fire marshall Training
- Barista Training
- First Aid Training
- social media star
Hobbies and interests
- Travelling, Listening music, Meeting new people,Learning new ideas.
Languages
Nepali
First Language
Hindi
Advanced
C1
English
Advanced
C1
Personal Information
- Date of birth: 07/19/1997
- Nationality: Nepalese
- Marital status: Single
- Religion: Christian
- Visa: Employment visa/ Notice period
Disclaimer
I hereby declare that all statements made in this application are true & Correct to the best of my knowledge and belief.
Timeline
Senior barista
Roots bakery/Cafe
08.2024 - Current
senior Barista-Risen cafe and Artisanal bakery
(The First collection Hotel-Tribute portfolio)
12.2022 - 08.2025
Cafe Barista
More cafe
06.2022 - 12.2022
Junior Barista
CZN BURAK RESTAURANT
02.2021 - 06.2022
Front office/Concierge
BYBLOS HOSPITALITY GROUP
01.2020 - 02.2021
Waiter
ELENCO GROUP (PEARL CATERING)
06.2018 - 12.2019