Andrea Gatchalian
London,Greater London
Summary
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Excellent customer service skills and commitment to product quality and operational efficiency. Dedicated and enthusiastic professional with a strong background in customer service and speciality coffee preparation. Demonstrates exceptional time management, problem-solving, and communication skills. Adept at team building, collaborative work, and maintaining high standards of quality consciousness. Committed to delivering outstanding customer-focused service while ensuring compliance with COSHH and HACCP regulations.
Overview
3
3
years of professional experience
Work History
Senior Barista
WatchHouse
London, Greater London
11.2022 - 11.2024
- Initiated regular maintenance checks on all equipment for uninterrupted operations.
- Coordinated duties among barista team members during peak periods, ensuring smooth operations.
- Utilised knowledge of coffee varieties and brewing methods to provide customer education, boosting customer loyalty and engagement.
- Conducted weekly stock takes, ensuring adequate supplies at all times.
- Improved customer satisfaction by delivering top-notch service.
- Maintained cleanliness of work area for improved safety.
- Demonstrated advanced latte art skills, increasing visual appeal of drinks served.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Operated coffee machine, adjusting settings and grinds to achieve optimal pour.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Created a safe environment for guests and staff, ensuring adherence to COSHH and HACCP standards across all tasks.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Built and nurtured customer loyalty by remembering personal preferences.
- Kept bar service areas stocked with tea, coffee and espresso.
Barista
Browns of Brockley/Bon
London
06.2022 - 08.2022
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas
- Communicated effectively with coworkers during high volume periods
- Managed rushes with accuracy and control
- Cleaned equipment and disposed of waste for thorough store closing processes
Barista/Shop Clerk
Feeling Food
London
07.2021 - 04.2022
- Maintained calm demeanour during high-volume periods and special events
- Cleaned equipment and disposed of waste for thorough store closing processes
- Greeted and connected with every customer, recommending drinks, groceries and pastries
- Managed peak morning custom with accurate, efficient, levelheaded service
- Described menu items to customers and suggested products based on stated preferences
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas
Bar Staff
Peckham Bazaar
London
09.2021 - 03.2022
- Uphold high standard of cleanliness in all work areas
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift
- Prepared and served ordered beverages, including coffee, espresso drinks and cocktails
- Independently prepared cocktails, coffees and other beverages for customers
Education
Bachelor of Arts - Acting
Mountview
09/2019 - 05/2022
Skills
- Time Management
- Team Building
- Communication skills
- Customer-focused
- Problem-solving
- Detail-orientated
- Team Player
- Enthusiastic
- Collaborative
- Milk frothing
- Latte art
- Multi-tasking
- Customer service
- Customer orientation
- Quality consciousness
- Decisive judgment
- Speciality coffee understanding
- COSHH and HACCP compliant
Timeline
Senior Barista
WatchHouse
11.2022 - 11.2024
Barista
Browns of Brockley/Bon
06.2022 - 08.2022
Bar Staff
Peckham Bazaar
09.2021 - 03.2022
Barista/Shop Clerk
Feeling Food
07.2021 - 04.2022
Bachelor of Arts - Acting
Mountview
09/2019 - 05/2022
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